Senior Patient Relations Manager

1 month ago

Moline, United States Oak Street Health Full time

DescriptionCompany: Oak Street Health Title: Senior Patient Relations ManagerRole DescriptionThe purpose of the Sr Patient Relations Manager (Sr PRM) at Oak Street Health is to build, lead and motivate a strong Patient Relations Manager team in order to achieve success in patient growth and retention metrics. The Senior Patient Relations Manager role is an exciting advancement opportunity for those who have demonstrated mastery of the Patient Relations Manager role. A Sr PRM supports a region of a variety of clinics and is the expert on Medicare to others in the region.Success requires high levels of flexibility, energy, customer service and problem solving. Core ResponsibilitiesBeing ablack-belt' level expert on the ins and outs of Medicare, insurance, and benefits; and supporting our staff so that they can support patientsShowcasing flexibility and supporting and filling in for team members when neededProviding training to PRMs on how to deal with service recovery and navigate complex patient interactionsEnsuring that all PRMs in the region understand and execute core PRM duties, such as:Meeting growth and retention targetsThe 'Welcome Visit' and orientation process for new Oak Street Health patientsAssisting patients with Medicare / Medicaid / Managed Care questions and topicServing as clinic expert on insurance topicsAssist patients in navigating the healthcare system and helping patients resolve medical bills inside and outside of Oak Street HealthDelivering an outstanding patient experience at every turnAssist patients with finding appropriate resources for applying patients for public benefits, such as Public Aid, and Extra Help for prescription drugsSupport Regional Vice President in growing and improving the operations of the region; including communicating pacing on important metricsOther duties as assignedWhat we're looking forWe're looking for motivated, experienced Sr. Patient Relations Managers with:Required Qualifications:Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.US work authorizationStrongly Preferred Qualifications:Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)as required by center's demographics3 years of Manager/team leader experiencePreferred Qualifications:2 years experience and a demonstrated track record of high performance in the Patient Relations Manager role, or an analogous roleA problem-solving orientation and a flexible and positive attitudeExperience with and a supportive attitude toward our patient population of older adultsExperience helping patients navigate the health care system, especially related to Medicare and Managed CareProficient PC skills; CRM experience preferredBachelor degree or experienceUS work authorizationSomeone who embodies being 'Oaky'What does being 'Oaky' look like?Radiating positive energyAssuming good intentionsCreating an unmatched patient experienceDriving clinical excellenceTaking ownership and delivering resultsBeing relentlessly determinedWhy Oak Street Health?Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.Oak Street Health Benefits: Mission-focused career impacting change and measurably improving health outcomes for medicare patientsPaid vacation, sick time, and investment/retirement 401K match optionsHealth insurance, vision, and dental benefitsOpportunities for leadership development and continuing education stipendsNew centers and flexible work environmentsOpportunities for high levels of responsibility and rapid advancementOak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

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