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Customer Service
3 months ago
Job Title: Customer Service - Licensing Guide
Reports To: Support Manager
Compensation: $17.00/hr.
Schedule: Monday - Thursday: 10a - 6:30p, Friday: 8a - 5p, and rotating Saturdays
Overview:
We are looking for an outstanding individual to join our Support Team. Here at The Next Street, we call our customer service representatives, Licensing Guides, all Licensing Guides will manage customer inquiries and complaints. You will also be asked to process enrollments, modifications, and escalate complaints across our organization’s communication channels.
Responsibilities & Duties:
- Maintain a positive, empathetic, and professional attitude towards customers always.
- Respond promptly to customer inquiries
- Know our products inside and out so that you can answer questions
- Processing enrollments, forms, new customers, and requests
- Keep records of customer interactions, transactions, comments, and complaints
- Provide feedback on the efficiency of the customer service process
Required Qualifications:
- High School Diploma or equivalent
- Prior customer service experience
- Ability to stay calm when customers are stressed or upset
- Outstanding verbal, written, and interpersonal communication skills. Ability to communicate information concisely and professionally with internal and external audiences.
- Exceptional customer service ethic and skills, including effective interactions, responsiveness, resourcefulness, and follow-through
**Benefits**:
- Medical, Dental & Vision (FT)
- 401k (Employer Matching)
- Paid Sick Leave
- Paid Holidays and more
What does Success Look Like?
About the Company:
The Next Street is a driving school unlike any Driver’s Education school you have seen before. We put a huge effort into surrounding ourselves with friendly, happy, energetic, and all-around good people. We hire great people and teach them the skills they need to be outstanding. We believe in helping you become the best version of yourself. We believe in you and want to help you achieve your career goals (and support you in your personal goals). We believe in creating a team environment with like-minded peers that support each other and make you feel a part of something bigger than yourself.
Our staff is a diverse community of people, all connected by our belief in 3 core values: Kindness, Positivity and Curiosity. No member of our staff is a cog in the wheel. We are all (from the CEO to our Licensing Guides to Managers to Instructors and everywhere in between) a part of something bigger than ourselves and we work together to serve the greater good.
