Administrative Assistant

1 week ago

Shrewsbury, United States HCAOA Full time

Replies within 24 hours

Administrative Assistant / Client Care Coordinator

This is a unique opportunity to fast-track your career into business management, as you'll be directly involved in executing and shaping our company's goals. Working closely with the Director of Client Services and Business Operations and the owner of the company, you'll gain invaluable experience and mentorship, preparing you for future leadership roles that you may aspire.

We're seeking a smart, hard-working individual ready to grow and evolve within our dynamic team. Even if you don't meet 100% of the job description requirements, we encourage you to apply if you have a can-do attitude and a high degree of "I'll figure it out" mentality. If you're eager to make a significant impact and develop your career, this position is for you.

Role Description

The Administrative Assistant / Sales and Operations Coordinator is a vital role focused on enhancing daily operational efficiency and supporting organizational objectives. This role combines responsibilities in customer service, sales support, and administrative functions, with a strong emphasis on delivering exceptional service and ensuring smooth business operations. Experience in Home care or Healthcare a plus but not required. The position reports directly to the Director of Client Services and Business Operations

Administrative & Operations Support:

•Perform general administrative tasks such as managing the phone system, filing documents, maintaining calendars, and coordinating client appointments and scheduling Caregivers with appropriate clients

  • Process invoices, credits, and purchase orders using a web-based system.
  • Act as the first point of contact for customer inquiries, addressing questions and resolving issues via phone and email.
  • Provide high-profile customer support by expediting scheduling, attesting schedules and hours, and handle direct billing promptly and accurately.
  • Maintain compliance with all regulatory requirements.
  • Implement policies and procedures that improve the efficiency and effectiveness of agency services, including caregiver schedules.
  • Oversee staff training to include orientation, case orientation, and ongoing training.
  • Maintain strong relationships with clients, families, and healthcare providers, addressing any concerns and ensuring client and caregiver satisfaction.
  • Oversee the maintenance of client and employee records, ensuring accuracy, confidentiality, and compliance with regulations.
  • Lead quality improvement initiatives and ensure the agency adheres to best practices.
Client Service-Case Management:
  • Handles and validates initial leads (intake calls)
  • Schedules in-person visits with potential clients to assess their needs.
  • Responsible for sending and executing the service agreement.
  • Build rapport with assigned clients, family members, and or client representatives.
  • Acts as the primary contact for the client/client representative, communicates all schedule changes to the clients in real time.
  • Resolves all client issues in real time.
  • Communicate in real-time any changes to the client's schedule or condition to the client service team.
  • Get to know Caregivers and make recommendations to the scheduling team in the matching process.
  • Coordinates Registered Nurse visit and the first day of service.
  • Plays an active role in weekly client service meetings.
  • Responsible for being part of the on-call weekend rotation (every 5 weeks) and once during the week.
  • Play a role in interviewing caregivers.
Sales Support:
  • Community & Facility Support as requested.
  • Participate in professional organizations and events to promote services.
Qualifications and Skills:
  • Education: College degree preferred but not required for the right candidate.
  • Experience: Experience in customer service, sales support, operations, or administrative roles is preferred.
  • Skills: Exceptional organizational skills, attention to detail, strong communication (verbal and written), and the ability to multitask. Proficient to advanced skills in Microsoft Office, Adobe, Excel, and experience with CRM System is a bonus
  • Ability to work independently as well as part of a team, providing support to both operations and administrative functions.
Salary & Benefits:
  • A family-friendly/flexible working environment
  • Benefits after 90 days
  • Paid brand-specific training for 3 weeks (2 weeks remote +1 week in Denver Colorado)
  • Annual Bonus after 1 year of service.
  • Full Time - Hourly $17- $24


Compensation: $17.00 - $24.00 per hour

Homewatch CareGivers offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch CareGivers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures.

Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected. We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job. It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure . The more prepared you are, the more secure you feel in your daily work.

This is an incredible opportunity to feel great about your job and the impact it has on others. Join our growing team and help bring our unique care philosophy to life

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Homewatch Caregivers Corporate.

  • Administrative Assistant

    6 months ago

    Shrewsbury, United States SOLitude Lake Management Full time

    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across...

  • Administrative Assistant | ADM | DO

    3 months ago

    Shrewsbury, United States Favorite Healthcare Staffing Full time

    Job DescriptionJob DescriptionAt Favorite Healthcare Staffing, we aspire to learn what excites you about your future career opportunities. Favorite offers part-time, full-time, and temporary to permanent positions at healthcare facilities throughout the area. From day one, your dedicated recruiter has your back as you search for your next job. Apply today to...

  • Warranty Administrator, Heavy Duty Truck

    2 months ago

    Shrewsbury, United States Tri State Truck Center Inc Full time

    Job Type Full-time Description Advantage Truck Group (ATG) has an opportunity for an experienced Warranty Administrator. The Warranty Administrator is responsible for the efficient and accurate processing of all warranty claims for trucks serviced at the dealership. This includes reviewing repair orders, submitting claims to manufacturers, following up on...

  • Intake Assistant

    3 days ago

    Shrewsbury, United States UMass Chan Medical School Full time

    Job DescriptionGeneral Summary Of PositionUnder the general supervision of the Unit Manager, the Intake Assistant will serve as a resource to Health Care Finance SOlutions (HCFS). This individual will ensure the integrity of collection outcomes by assessing the Intake operational needs of the Unit, in accordance with applicable statutes and regulations.Major...

  • Intake Assistant

    3 days ago

    Shrewsbury, United States UMass Chan Medical School Full time

    Job DescriptionGeneral Summary Of PositionUnder the general supervision of the Unit Manager, the Intake Assistant will serve as a resource to Health Care Finance SOlutions (HCFS). This individual will ensure the integrity of collection outcomes by assessing the Intake operational needs of the Unit, in accordance with applicable statutes and regulations.Major...

  • Intake Assistant

    2 weeks ago

    Shrewsbury, United States UMass Chan Medical School Full time

    Job DescriptionGeneral Summary Of PositionUnder the general supervision of the Unit Manager, the Intake Assistant will serve as a resource to Health Care Finance SOlutions (HCFS). This individual will ensure the integrity of collection outcomes by assessing the Intake operational needs of the Unit, in accordance with applicable statutes and regulations.Major...

  • Assistant Director of Nursing/Infection Preventionist- RN

    4 weeks ago

    Shrewsbury, United States Complete Care Full time

    Job DescriptionOur residents hold a special place as cherished members of our extended family.Choosing a dependable team of caregivers, committed to their promises, is a significant and difficult life decision for any family. As a collective, we take pride in being a sanctuary where individuals in our community can discover compassionate support along their...

  • Assistant Director of Nursing/Infection Preventionist- RN

    1 month ago

    Shrewsbury, United States Complete Care Full time

    Job DescriptionOur residents hold a special place as cherished members of our extended family.Choosing a dependable team of caregivers, committed to their promises, is a significant and difficult life decision for any family. As a collective, we take pride in being a sanctuary where individuals in our community can discover compassionate support along their...

  • Caregiver Specialist

    1 week ago

    Shrewsbury, New Jersey, United States Sunrise Senior Living Full time

    Join Sunrise Senior Living as a Caregiver Specialist and make a meaningful difference in the lives of our residents. With over 30 years of experience in senior care, we are committed to providing high-quality services that enhance the well-being of our community members.As a Med Tech with Sunrise Senior Living, you will play a vital role in ensuring the...

  • Senior Care Medication Manager

    1 week ago

    Shrewsbury, New Jersey, United States Sunrise Senior Living Full time

    Sunrise Senior Living is a leader in senior care with over 30 years of experience.OverviewAs a Med Tech at Sunrise, you will have the opportunity to make a difference in the lives of our residents. We are committed to providing high-quality care and services that enhance their quality of life.Job SummaryWe are seeking a qualified and compassionate Med Tech...

  • Accounts Receivable

    1 month ago

    Shrewsbury, United States Riverbend Consulting Full time

    About Riverbend Consulting: Founded in 2019, Riverbend Consulting specializes in navigating the complex process of Amazon reinstatements, leveraging the expertise of former Amazon employees. As a B2B company, we are committed to supporting manufacturers, brand owners, and resellers in overcoming the challenges of the Amazon marketplace. Based in Tinton...

  • Business Operations Coordinator

    7 days ago

    Shrewsbury, New Jersey, United States Homewatch CareGivers of Eatontown Full time

    Job OverviewWe are seeking a highly skilled Administrative Assistant/Sales and Operations Coordinator to join our dynamic team at Homewatch CareGivers of Eatontown. As a key member of our operations team, you will play a vital role in enhancing daily operational efficiency and supporting organizational objectives.Key ResponsibilitiesAdministrative &...

  • Medical Office Care Coordinator for St Vincent Physician Service

    4 days ago

    Shrewsbury, Massachusetts, United States Saint Vincent Physician Services, Inc Full time

    About UsSaint Vincent Physician Services, Inc is a leading medical office practice dedicated to delivering high-quality patient care in a fast-paced environment.Job SummaryWe are seeking a detail-oriented and organized Certified Medical Assistant to join our team as a Medical Office Care Coordinator. In this role, you will provide direct nursing care under...

  • Senior Care Specialist

    4 days ago

    Shrewsbury, New Jersey, United States Sunrise Senior Living Full time

    Med Tech Job DescriptionSunrise Senior Living, a certified Great Place to Work, is dedicated to providing exceptional quality of life for seniors. As a Med Tech with our team, you will be responsible for administering medication and treatments in a safe and organized manner, ensuring the highest degree of quality care and services to our residents.About the...

  • Med Tech Specialist

    6 days ago

    Shrewsbury, Missouri, United States Sunrise Senior Living Full time

    Role OverviewSunrise Senior Living is a leading provider of senior care services, dedicated to championing the quality of life for all seniors. As a Med Tech Specialist, you will play a vital role in delivering high-quality care and services to our residents.ResponsibilitiesAdminister medications safely and accuratelyDocument medication administration and...

  • Energy Operations Supervisor

    1 week ago

    Shrewsbury, Missouri, United States Spire Energy Full time

    Company OverviewSpire Energy is a leading provider of energy solutions, dedicated to delivering exceptional service and customer satisfaction. Our team is comprised of talented individuals who share our vision of making a positive impact on the lives of our customers.Job DescriptionWe are seeking an experienced Energy Operations Supervisor to join our team...

  • Med Tech

    2 weeks ago

    Shrewsbury, United States Sunrise Senior Living Full time

    Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise of Shrewsbury Job ID 2024-220215 JOB OVERVIEW "It makes me feel good knowing that we make the...

  • Nurse Unit Manager Position in Long-Term Care

    5 days ago

    Shrewsbury, New Jersey, United States Complete Care Full time

    At Complete Care, we take pride in being a sanctuary where individuals in our community can discover compassionate support along their health journey.Job OverviewWe are seeking a skilled Licensed Practical Nurse-LPN to fill the role of Unit Manager, responsible for overseeing patient care and staff supervision on assigned shifts. This position requires...

  • Healthcare Professional

    1 day ago

    Shrewsbury, Massachusetts, United States The Reservoir Center for Health & Rehabilitation Full time

    The Reservoir Center for Health & Rehabilitation is a proud affiliate of National Health Care Associates, a family-run organization since 1984. We prioritize kindness, service, compassion, and excellence in our care.As a Licensed Practical Nurse (LPN), you will play a pivotal role in ensuring the well-being and comfort of our residents. You will provide...

  • Supervisor, Field Operations

    2 weeks ago

    Shrewsbury, United States Spire Energy Full time

    Date: Nov 13, 2024 Location: Shrewsbury, MO, US, 63119 Berkeley, MO, US, 63134 Company: Spire Inc. Company Overview At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It's a simple idea, but one that's at the heart of our business. We're dedicated to understanding our customers'...