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Senior Living Sales Counselor
1 month ago
We invite you to join our growing team where we are innovators taking the senior lifestyle industry to new levels of quality. Putting residents first is our passion and exceeding their expectations is our commitment. We operate best in class communities that are as comfortable as home, luxurious as a country club, and provide state of the art services in care. Apply today and be a part of our team that exceeds resident expectations in every day in every way
What can we offer you?
Competitive wages
Flexible Schedules
Daily Pay
Comprehensive Medical/Dental/Vision
Life, Disability & other supplemental benefits
401(k) Retirement Plan
Paid Time Off
Employee Assistance program
Recognition & Reward Programs
Referral bonus program
The employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.
POSITION SUMMARY
The Senior Living Sales Counselor is a sales professional who presents and sells the Community lifestyle to the prospective resident – from initial lead through closing – leading to deposits and gains in occupancy. This individual is responsible for meeting with prospective residents through telephone contact, personal appointments and will apply effective sales techniques which include a thorough discovery process, consultative and relational selling practices.
This effort includes both conducting and monitoring measurable sales goals for calls, appointments, event attendance, deposits and occupancy for the community. The Senior Living Sales Counselor is responsible for achieving (meeting or exceeding) reservation and move-in goals which advance occupancy for the Community.
PRIMARY RESPONSIBILITIES
The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
Generate sales referrals from potential resident and community contacts
Respond to requests for information in a timely manner
Provide accurate reports to all appropriate parties
Maintain regular contact with existing leads and prospects
Achieve the Community sales and move-in goals
Exceed hospitality and service standards
Follow the Sales Process:
Prospecting: Interact with all leads whether provided through advertising, public relations, referral, or personal contact and to turn those leads into depositors and residents of the Community through the use of professional selling skills including but not limited to outbound sales calls, in-person sales presentations, event participation, and group presentations.
Discovery process: Skillfully interview prospects or their representatives to ascertain how the Community will meet their needs.
Presentations: Conduct effective sales presentations that inspire customers to take the next step in the sales process.
Closing Skills: Influence closing through sales messages, presentation techniques, facilitation methods and relationship management.
Retention: Execute thorough follow through to be able to retain all sales and move prospects forward to move-in.
Data Management and Tracking the Customer Journey: Operate CRM database and possess strong computer proficiency.
Marketing: Know the procedures followed in lead fulfillment and lead tracking to advance a prospect in the sales process.
Training and Development: Strive for constant improvement in selling skills through attendance at sales training meetings and through the reading of motivational and sales-oriented materials.
Operate CRM database.
Utilize existing resident, depositor and lead contacts to generate additional leads by prospecting for referrals.
Act professionally and honestly at all times in the representation of the Community concept of senior living.
Other duties as assigned by Supervisor.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE REQUIRED
Business Administration, Marketing, Finance or English Bachelor Degree, or equivalent experience.
Proven sales experience.
At least one year in marketing/sales in senior living setting preferred.
The employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.
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