We have other current jobs related to this field that you can find below

  • Technical Support Analyst

    6 days ago

    Atlanta, United States Waystar Full time

    ABOUT THIS POSITION - As part of our award winning Client Success Department, the Technical Analyst is responsible for providing superior support to our clients with the highest degree of client service and satisfaction. Right now, we are looking for Technical Support, Support Analyst, Technical Analyst, Technical, Client Support, Analyst, Technology

  • Technical Analyst

    3 months ago

    Atlanta, United States Ranger Technical Resources Full time

    Tech Support AnalystPosition Summary:Our partner, a pioneering global information and insights company that establishes trust in global commerce while leading the industry in the realm of data, is looking to add a Senior Analyst/Tech support to their team. In this role, you will be the primary point of contact with customers, ensuring timely resolution of...

  • Technical Analyst

    3 months ago

    Atlanta, United States Ranger Technical Resources Full time

    Tech Support AnalystPosition Summary:Our partner, a pioneering global information and insights company that establishes trust in global commerce while leading the industry in the realm of data, is looking to add a Senior Analyst/Tech support to their team. In this role, you will be the primary point of contact with customers, ensuring timely resolution of...

  • Technical Support Analyst

    6 days ago

    Atlanta, Georgia, United States Vatic Outsourcing Full time

    Job OverviewPosition: Technical Support AnalystOrganization: Vatic OutsourcingClassification: ExemptReports to: IT Services ManagerSummary: Vatic Outsourcing, a dynamic telecommunications consulting firm, is on the lookout for a Technical Support Analyst to collaborate with our clientele and internal teams. This role encompasses a variety of responsibilities...

  • Technical Support Analyst

    2 months ago

    Atlanta, Georgia, United States CRH Americas Full time

    Job ID: 492007CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces.Position OverviewThe CRH...

  • Technical Support Analyst

    6 days ago

    Atlanta, Georgia, United States ITProFound Inc Full time

    Position OverviewThe Technical Support Analyst will be responsible for providing assistance at various educational institutions or designated sites. The number of locations assigned will vary based on student enrollment and staffing levels.Role ResponsibilitiesCollaborate with the IT Specialist/Manager to fulfill the operational requirements of the...

  • GIS Technical Support Analyst

    6 days ago

    Atlanta, Georgia, United States Apex Informatics Full time

    Position OverviewApex Informatics is in search of a GIS Technical Support Analyst to provide expert assistance in the utilization of Esri ArcGIS software. This role involves analyzing, diagnosing, and resolving technical inquiries related to various GIS applications, including ArcGIS Desktop and cloud-based solutions.Key ResponsibilitiesServe as the primary...

  • Technical Analyst

    2 months ago

    Atlanta, United States Valorem Reply Full time

    Atlanta | Chicago | Detroit area | Kansas City | Philadelphia area Valorem Reply, US - Microsoft Full Time Valorem Reply is an award-winning digital transformation firm focused on delivering data-driven enterprise, IT modernization, customer experience, product transformation and digital workplace. Through the expertise of their people and power of Microsoft...

  • Technical Support Analyst in Atlanta

    6 days ago

    Atlanta, United States Nlb Services Full time

    Qualifications: Client is looking for a proven leader in its Major Incident Management Situation Desk role located in the Technology Control Center. The Technology Control Center (TCC) provides Client and Clients IT end-users with a single point of contact for Information Technology problem resolution. The Technology Control Center (TCC) is an integral...

  • Technical Support Analyst in Atlanta

    4 weeks ago

    Atlanta, Georgia, United States NLB Services Full time

    Qualifications:Client is looking for a proven leader in its Major Incident Management Situation Desk role located in the Technology Control Center.The Technology Control Center (TCC) provides Client and Clients IT end-users with a single point of contact for Information Technology problem resolution.The Technology Control Center (TCC) is an integral part of...

  • Technical Support Analyst

    6 days ago

    Atlanta, Georgia, United States Rogers Mechanical Contractors Full time

    Position OverviewRogers Mechanical Contractors is seeking an IT Support Specialist who will serve as the main point of contact for staff facing technology challenges. This role is vital for maintaining the efficiency of our IT systems, which supports our commitment to excellence in HVAC and Plumbing services. The successful candidate will offer technical...

  • Salesforce Technical Lead

    2 months ago

    Atlanta, United States Expert Technical Solutions Full time

    Job DescriptionJob DescriptionSalesforce Technical LeadExpert Technical Solutions has an immediate opening for a Salesforce Technical Lead with one of our premier clients in Atlanta, GA. This is a hybrid (2-3x/wk in the office), full-time, permanent position offering excellent career growth and compensation. This technical lead position creates long-term...

  • Sr Technical Analyst

    1 week ago

    Atlanta, United States T-Mobile US, Inc. Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple Technical Analyst, Technical, Analyst, Total Rewards, Business, IT, Technology

  • Support Analyst

    6 days ago

    Atlanta, United States PowerPlan Full time

    Overview: The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success of PowerPlans customer experience. The Product Support team provides technical and...

  • Technical Assistance Analyst

    16 hours ago

    Atlanta, Georgia, United States UPS Full time

    Job Overview The Technology Support Analyst plays a crucial role in delivering assistance for corporate-standard technology solutions. This position is responsible for providing guidance on hardware and software, offering technical recommendations, and delivering informal training to users. Key Responsibilities: 1. Organize and oversee the installation,...

  • Technology Support Analyst

    3 months ago

    Atlanta, United States UPS Full time

    Job Description : The Technology Support Analyst provides users with support services for corporate standard technology products. He/She provides hardware and software planning, technical advice, and informal training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and...

  • Technical Business Analyst

    3 weeks ago

    Atlanta, United States Advanced Tech Placement Full time

    Technical Business Analyst (CRM) Attributes Desired:• Excellent communication, leadership, and strategic thinking abilities with a problem-solving aptitude• Strong communication with ability to convey complex technical topics in easy-to-understand business terms and work collaboratively with cross-functional teams and external partners• Champions...

  • Technical Support Specialist

    6 days ago

    Atlanta, Georgia, United States Global-e Full time

    Company Overview:Global-e (Nasdaq: GLBE) stands as the premier platform facilitating and enhancing global, direct-to-consumer cross-border e-commerce expansion.Our mission is to simplify international sales, making them as effortless as domestic transactions for numerous retailers and brands across the globe.Position Overview:We are seeking an Application...

  • Technical Support Specialist

    14 hours ago

    Atlanta, Georgia, United States Global-e Full time

    About Global-e:Global-e (Nasdaq: GLBE) stands as the premier platform dedicated to facilitating and enhancing global, direct-to-consumer cross-border e-commerce expansion.Our mission is to simplify international selling, making it as effortless as domestic transactions for numerous retailers and brands around the globe.Position Overview:We are seeking an...

  • Technical Support Specialist

    5 days ago

    Atlanta, Georgia, United States SCP ENT & Allergy Services, LLC Full time

    Position Overview:We are currently in search of a proficient and customer-focused IT Support Analyst to become a vital part of our organization. In this capacity, you will be tasked with delivering technical assistance and support to our staff and clients, addressing IT-related challenges, and ensuring the seamless operation of our IT infrastructure. The...

Technical Support Analyst

2 months ago

Atlanta, United States Oldcastle Infrastructure Full time

Job ID: 490780

CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces.

Position Overview

The CRH Americas Materials IT Service Desk serves as a single point of contact focused on delivering timely resolution of business-impacting disruptions and the prompt execution of end user service requests.

The Technical Support Analyst works in a focused support pod to provide AMAT business users end-to-end resolution of IT application and technical problems. The role responds to inquiries for help via multiple channels including phone, online chat, and email, and is required to use logic, analysis, and research to determine and employ the best solutions. The Technical Support Analyst manages end user access to enterprise applications; partners with IT Compliance to ensure audit risks are mitigated; and aligns with Service Operations and Delivery teams to ensure a deeper understanding of supported business applications.

Key Responsibilities (Essential Duties and Functions)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Identify chronic or systematic application errors, document through ITSM tool, and collaborate with Service Desk management and Delivery Team Service Managers to ensure closed loop corrective action. Use logic and reasoning to identify the strengths and weaknesses of solutions and make recommendations to improve customer operations and/or process flow. Respond to inquiries for help via multiple channels such as phone, online chat, and email. Participate in an on-call, after-hours support rotation. Ensure timely identification and communication of major incidents or of customers' recurring concerns. Develop application expertise in specific business value stream areas (i.e., Commercial; Financial; Construction; or Materials, Logistics and Equipment). Research (and contribute to) technical documents, knowledge base articles and white papers to gather and share technical information. Diagnose/determine problem cause and guide customers through appropriate resolution steps. Configure supported business applications and instruct end users in their usage. Collaborate with other IT analysts and managers to provide technical resolution, through Service Desk support pod and Delivery Team swarming. Identify and recommend process/procedural improvement to increase customer satisfaction. Manage enterprise application end user access, including terminations. Align with IT Compliance to ensure Business User Access Reviews are completed and associated audit risks are mitigated. Achieve and adhere to established Service Level Agreements and Key Performance Indicators. Other duties as assigned.

Qualifications

Education/Experience

Associate degree in information technology or equivalent, or 2 years of experience working in a similar IT support role. 4-5 years of experience handling complex technical support issues in an enterprise environment (preference given to customer-facing application support). Strong Customer Service Skills required. Knowledge of POS, ERP, Construction, or Materials applications required. Knowledge of Windows 11, Office 365, Active Directory, and general PC networking and troubleshooting. ITIL Foundation and HDI certification a plus.

Work Requirements

Must be 18 years in age or older. Must pass pre-employment drug screen and criminal background check. Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.

Knowledge/Skill Requirements

Must be able to effectively communicate (verbal and written) with people with a wide range of skills, experience, cultures, and capabilities, clearly describing olutions to computer problems in way that nontechnical users can understand. Knowledge of principles and processes for providing customer support service. This includes customer needs assessment, meeting quality standards for services, and the delivery of customer satisfaction. Must be patient and sympathetic. The position routinely helps business users who are frustrated trying to use software or hardware. Must be able to understand the problems that business users are describing and know when to ask questions for clarification. Must be able to identify both simple and complex computer problems, and then analyze and solve them. Must be able to troubleshoot and solve problems independently by effectively leveraging knowledge resources. Must be able to collaborate and work well within a team environment. Must be able to multi-task and provide quality troubleshooting and service quickly. Must be able to resolve issues under time constraints and have a demonstrated sense of urgency.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting for extended periods of time. Able to communicate with others by telephone and in person. Able to utilize a computer for word processing, email communication, and preparation of documents and presentations. Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Usually, normal office working conditions. The noise level in the work environment is usually...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity