Customer Care Representative
3 weeks ago
Division: Apartments - Corporate (Apt Corp) Position Summary: The Customer Care Representative is responsible for assisting customers with challenges, escalated concerns and questions while proposing appropriate solutions and answers. This role will project the organization’s image professionally through telephone interaction and will support all properties within the Irvine Company Apartment Communities portfolio. Job Duties: Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality. Handles incoming requests from customers by phone, e-mail, on-line or chat and responds and follows up with their inquiries or requests. Handles and assists in achieving a resolution to customer and employee concerns. Identifies and escalates priority issues to the proper departments in a timely manner. Documents and tracks escalated concerns until resolution is reached. Communicates in a calm and objective manner while assisting with concerns. Follow up on customer and employee inquiries in a timely manner (typically within 24 hours). Handle incoming maintenance requests by phone. Assist with responding to customer reviews to support the company's reputation management process. Utilizes resources and keeps up to date on policies and processes to provide accurate and detailed information on our apartment communities. Demonstrates initiative in being proactive and providing resolutions when presenting a concern. Directs unresolved issues and requests to the appropriate designated resource. Provides support to other centralized departments. Displays a high level of integrity and professionalism at all times in dealing with residents, employees and outside contacts. Maintains company’s customer service and sales standards. Minimum Qualifications / Other Expectations: Education: High School Diploma or equivalent work experience. Experience: One to three years experience in customer service environment preferred. Previous onsite apartment leasing, property management and administrative processes experience preferred. Knowledge, Skills and Abilities: Bi-lingual [Spanish, Korean, Farsi, and/or Chinese] - preferred. Superior customer service skills and a desire to help people. Excellent written and oral communication and interpersonal skills. Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus. Ability to work evenings, weekends and holidays. Compensation: Base Pay Start Rate: $27.88. The Company also offers competitive benefits for full-time employees including paid time off, matching 401(k), and health benefits. About Us: Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley. With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience. We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities. The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request. #J-18808-Ljbffr
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Customer Care Representative
3 weeks ago
Los Angeles, United States Ethos Veterinary Health Full timeThe Referral Coordinator will act as a liaison between the referring veterinarian and MASH. The referral coordinator must be friendly, professional and courteous, and capable of handling many tasks at once with many interruptions. They must remain ca Customer Care, Representative, Client Service, Animal Care, Retail, Patient
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Customer Care Representative
3 months ago
Los Angeles, United States Test Equipment Distributors Full timeJob Type Full-time Description Customer Care Representative Job DetailsJob Type Full-time Customer Care Hours: M-F, NO holidays or weekends DescriptionPOSITION SUMMARY: Responds to requests (via customer phone calls, e-mail inquiries, web orders and facsimile transmissions) for equipment parts, supplies and accessories. ESSENTIAL RESPONSIBILITIES,...
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Customer Care Representative I
3 months ago
Los Angeles, United States Anthem Full time**Customer Care Representative I** Location: LA JobFamily: Customer Service Req #: PS68997 Date Posted: Mar 3, 2022 **Description:** **Description** SHIFT: Day Job SCHEDULE: Full-time **Customer Care Representative I Brentwood, TN** **Be part of an extraordinary team** **Build the Possibilities. Make an extraordinary impact.** A proud member of the...
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Customer Service Representative
4 days ago
Los Angeles, California, United States L.A. Care Health Plan Full timeJob Summary: We are seeking a highly skilled and dedicated Customer Solution Center Service Representative I to join our team at L.A. Care Health Plan. As a key member of our Member Services team, you will be responsible for providing exceptional customer service and support to our members.Key Responsibilities:Provide timely and effective resolution to...
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Customer Care Representative
3 months ago
Los Angeles, United States SwagUp Full time**Customer Care Representative** * Los Angeles, CA - Remote OK * Full-Time * Customer Care & Support Swag...everyone loves to receive it Whether it be welcoming new hires into their dream job, thanking customers for their loyalty, celebrating a community milestone, or engaging event attendees, when done right, swag is the glue that bonds brands together...
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Customer Care Representative Lead
2 months ago
Los Angeles, United States Lineage Logistics Full timeCustomer Care Representative Lead page is loaded **Customer Care Representative Lead** **Customer Care Representative Lead** locationsLos Angeles, CA (Los Palos Street) time typeFull time posted onPosted Yesterday job requisition idR0032211 Lead and train team who perform customer service duties such as processing customer orders, verifying inventory and...
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Los Angeles, United States L.A. Care Health Plan Full timeThe Customer Solution Center Service Representative I is responsible for a successful completion of the Member Services training program and continues to gain strong knowledge of Medi-Cal and Personal Assistance Services Council (PASC) managed care p Solution, Representative, Customer Service, High School, Member Service, Retail, Healthcare
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Los Angeles, United States L.A. Care Health Plan Full timeLead Customer Solution Center Service Representative Job Category: Customer Service Department: Customer Solution Call Center Location: Los Angeles, CA, US, 90017 Position Type: Full Time Requisition ID: 11178 Salary Range: $55,245.00 (Min.) - $69,045.00 (Mid.) - $82,867.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency...
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Senior Customer Service Center Representative
2 weeks ago
Los Angeles, California, United States L.A. Care Health Plan Full timePosition Overview:The Senior Customer Service Center Representative plays a pivotal role in the management and success of the Customer Solution Call Center. This position is essential for fostering a productive and cohesive team environment, ensuring exceptional service delivery to our members.Key Responsibilities:1. Lead daily operations of the Member...
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Los Angeles, United States L.A. Care Health Plan Full timeCustomer Solution Center Service Representative I Job Category: Customer Service Department: Customer Solution Call Center Location: Los Angeles, CA, US, 90017 Position Type: Full Time Requisition ID: 11488 Salary Range: $45,760.00 (Min.) - $47,823.00 (Mid.) - $55,818.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public...
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Lead Customer Solution Center Service Representative
2 months ago
Los Angeles, United States L.A. Care Health Plan Full timeSalary Range: $55,245.00 (Min.) - $69,045.00 (Mid.) - $82,867.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million...
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Los Angeles, United States L.A. Care Health Plan Full timeCustomer Solution Center Service Representative II (Nights) Job Category: Customer Service Department: Customer Solution Call Center Location: Los Angeles, CA, US, 90017 Position Type: Full Time Requisition ID: 11451 Salary Range: $50,216.00 (Min.) - $62,770.00 (Mid.) - $75,324.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent...
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Los Angeles, United States L.A. Care Health Plan Full timeCustomer Solution Center Service Representative II (Nights) Job Category: Customer Service Department: Customer Solution Call Center Location: Los Angeles, CA, US, 90017 Position Type: Full Time Requisition ID: 11451 Salary Range: $50,216.00 (Min.) - $62,770.00 (Mid.) - $75,324.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public...
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Customer Service Representative
2 days ago
Los Angeles, California, United States Insight Global Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Access Representative to join our team at Insight Global. As a Patient Access Representative, you will be responsible for handling a high volume of calls per day, providing exceptional customer service, and ensuring seamless patient access to our healthcare services.Key ResponsibilitiesAnswer...
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Customer Service Representative II
4 days ago
Los Angeles, California, United States L.A. Care Health Plan Full timeJob SummaryThe Customer Solution Center (CSC) Representative II plays a critical role in providing exceptional customer service to members, providers, and advocates. This position requires advanced knowledge of healthcare and managed care product lines, including Medi-Cal, PASC, L.A. Care Covered/Cal Medi-Connect.Key ResponsibilitiesAssist in supporting...
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Customer Solution Center Service Representative I
2 months ago
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $45, Min.) - $47, Mid.) - $55, Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the...
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Customer Service Representative
1 month ago
Los Angeles, United States Circle K Stores Inc. Full timeCustomer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability Flexible...
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Customer Service Representative
4 weeks ago
Los Angeles, United States Staff My Agency Full timeLeisha Willis- State Farm Agency, located in Los Angeles, CA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Insurance experience is not required, we will train the right person! If you have a talent for...
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Customer Service Representative
6 days ago
Los Angeles, United States Leisha Willis - State Farm Agency Full timeJob DescriptionJob Description Leisha Willis- State Farm Agency, located in Los Angeles, CA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Insurance experience is not required, we will train the right...
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Customer Service Representative
1 month ago
Los Angeles, United States Leisha Willis - State Farm Agency Full timeJob DescriptionJob Description Leisha Willis- State Farm Agency, located in Los Angeles, CA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Insurance experience is not required, we will train the right...
