Executive Director- Friends Fellowship Community

Community Name:

Friends Fellowship Community The Administrator is responsible for administering, directing, facilitating, supporting and coordinating all activities of the community ensuring that quality care, financial and people objectives are in compliance with all local, state and federal laws and in accordance with United Church Homes, Inc. policy.

Essential Functions Statement(s)

• Performs duties in managing business related activities which achieve the UCH vision and supporting strategies and assists in promoting the community in a manner which promotes ethical and high-quality health and retirement services
• Develops and manages the annual operating and capital budget
• Facilitates admission process, reviews census, targets and supports marketing efforts
• Reviews and signs all records and documentation, as required
• Recommends contractual services to corporate
• Represents the facility in communications, public relations, and marketing calls in the community as necessary
• Reviews accounts receivable and assists in timely collection
• Completes forms, reports, etc. including State licensure reports, monthly financial reports, surveys, plans of correction, responses to corporate requests, replies to residents' council, and others as required
• Initiates facility procedures/systems consistent with community and UCH needs
• Provides facility related data/information responsive to community and UCH needs, when requested
• Directs preparation for licensure certification surveys
• Quality Care Responsibilities--Provides direction to the community to provide high quality in daily care which meets/exceeds all internal/external standards within budget parameters, including, but not limited to, products, physical plant, and environment within budget parameters
• Promotes IOP
• Listens to family questions and concerns, resolves issues, and explains related company actions and decisions
• Completes community walk-through at least once daily to assess resident climate and to address complaints or other issues; Refers these issues to appropriate department head or other personnel, and follows up, as appropriate
• Supervisory/People Management Responsibilities--Intervenes as appropriate in potentially threatening situations and follows up to determine appropriate action after crisis has been resolved
• Staffs organization with capable people
• Plans the work for employees with due regard for performance and skills
• Ensures employees are adequately oriented and trained to perform their duties
• Assists and encourages employees to understand where/how their role impacts the community and corporation
• Sets meaningful individual objectives and specific job expectations
• Ensures employees know what is expected and the standards by which they will be evaluated
• Gives adequate guidance and supervision and periodically reviews employee performance
• Recommends promotions and pay for employees as merited, recognizing and rewarding initiative, imagination and work well done
• Creates an environment encouraging excellence and sets a good example
• Gives employees sufficient authority to make the necessary decisions to carry out their assignments
• Coaches/counsels/disciplines personnel as necessary
• Recommends and conducts terminations per Human Resources guidelines
• Establishes and maintains effective communication regarding performance, both with employees and leadership
• Properly manages employees' personnel information
• Recommends changes in policies and practices wherever employee needs are not being met
• Provides employees with training and instructions on safe work practices and regularly reviews work activities, materials and facilities to eliminate potential hazards
• Identifies and maintains accountability for security within assigned areas of responsibility
• Ensures employees understand their obligations to protect company and employee property
• Takes appropriate action when security infractions occur
• Takes positive action to ensure equal opportunity in the conduct of all business activities without regard to race, religion, color, age, sex, marital status, national origin, disability, or veteran status
• Ensures subordinates are helpful, caring, and responsive to all guests
• Demonstrates a caring attitude toward UCH's residents, family members, employees and other company guests
• Ensures subordinates are helpful, caring, and responsive to all guests
• Devotes adequate time and attention to personal development and training, particularly in HR management
• Receives, investigates and responds to employee grievances
• Administrative Responsibilities--Reports observations of structural, equipment and furniture defects/malfunctioning to appropriate personnel
• Coordinates work of department with work of other departments
• Attends and participates in staff, departmental and other community meetings and sits on required committees
• Assists in developing and updating departmental procedures and policies
• Maintains required records and reports as outlined in UCH's Policies and Procedures manuals
• Participates in department budget planning and supplies monthly report to leader, as requested
• Maintains confidentiality of necessary information
• Handles unusual occurrences calmly and logically to maintain continuity of business and duties
• Performs any miscellaneous work assignments as may be required
• Special Activities/Attributes--Participates in special activities as required (i.e., safety committee; mentoring/orientation/new hires; etc)
• All Special Care Units--Follows all appropriate safety and security guidelines, procedures and protocol for residents in the Unit
• Maintains appropriate, effective communication with residents, and with residents' family or other significant relationships
• Ensures all care, treatment and services are provided with appropriate dementia care protocols
• Participates in relevant educational and training activities as appropriate
• Performs all other duties as assigned or directed

Competency Statement(s)

• Management Skills - Ability to organize and direct oneself and effectively supervise others.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Presentation Skills - Ability to effectively present information publicly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Decision Making - Ability to make critical decisions while following company procedures.

Skills & Abilities

• Education: Bachelor's Degree (four-year college or technical school): Required
• Master's Degree: Preferred
• Experience: Three (3) or more years of related experience preferred
• Certifications & Licenses: Current state license required; Must obtain and maintain mandatory, state and federal requirements and certifications for practice or occupation; Must possess a valid driver's license
• Other Requirements: Familiarity with long-term care and/or health care services required; Special care or dementia care employees will have additional training in the care and treatment of dementia residents; Must be able to read, write, understand and speak the English language; Must be able to work with residents, resident families, staff, visitors, vendors, corporate staff, surveyors, and inspectors; Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook; Must be accessible at all other times when not present at the resident care facility; Must successfully complete at least twenty (20) hours of continuing education annually

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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