Associate Human Resources
2 weeks ago
Note:
- Hybrid - Mostly remote engagement - Must come into office about once a month (Tampa, FL)
- Bilingual - Associate Human Resources
- Work Schedule: 10:00am - 7:00pm EST (No flexibility in time)
- Previous call center customer service experience is a must have.
- Must be willing to work 10am-7pm EST. Local candidates in Tampa, Florida area only.
- Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word.
- 1 year possible extension.
- Human Resource experience and/or Customer Service experience.
- ServiceNow experience is preferred.
- Workday or other HR tool experience preferred.
Job Details:
- This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.
Role Responsibilities:
- Triage inquiries/ raise issues according to defined processes and procedures; These issues may include: navigational support/answers regarding Workday, payroll, incident management
- Perform transactions and suggest improvements in Workday while maintaining content in the team's knowledgebase program
- Use pro-active communications to contribute to improving relationships and service levels with staff and Center of Excellence partners
- Providing superb customer service as measured by Service Level Agreements and contact center metrics.
- Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behavior
- Manage other assigned activities as necessary
Preferred Qualifications:
- Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
- 2 plus years' experience in Human Resources, Customer Service or Payroll
- Effective analytical thinking and attention to detail or related internship experience demonstrating same
- Strong working knowledge of Microsoft Word, Excel, and Power Point
- Ability to multi-task in a fast-paced environment to meet deadlines
- Strong team player who can collaborate with colleagues on complex tasks
- Flexibility to work hours in support of the west coast time zone, 10am to 7pm EST
Basic Qualifications
- Bachelor degree OR Associate degree and 4 years of experience OR High school diploma / GED and 6 years of experience.
Top 3 Must Have Skill Sets:
- Bilingual - Able to Read, Write, and Speak Spanish Fluently
- Previous employment experience in Human Resource
- Phone Customer Service experience.
- Key Soft Skills: Communication, Teamwork, Positive Attitude, Active Listening, Confidentiality, and Problem Solving.
Day to Day Responsibilities:
- Work with highly confidential information of all staff at all levels within the organization.
- Provide customer service support to staff members, managers, and HR as a member of our service delivery team. HR Support is provided for HR requests received via phone, email, or Self-Service cases.
- Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.
- Provide navigational support/answers regarding Workday, payroll, or any wide variety of HR topics.
- Perform limited transactions in Workday and provide suggestions for system improvements.
- Providing superb customer service as measured by Service Level Agreements and contact center KPI metrics.
- Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behavior.
- Manage other assigned activities as necessary.
Pay Rate between $21 - $22/Hr on W2 based on experience.
"This posting is for Contingent Worker, not an FTE"
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