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Client Service Representative I and E-Banking Support Specialist

3 months ago

Belen, United States United Business Bank Full time

Job Details Level Experienced Job Location Rio Communities 20 - Belen, NM Position Type Full Time Description Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place, and we proudly state that our success is due largely to our team and their commitment to our client base. Thank you for considering United Business Bank as your next step in your career path, we look forward to hearing from you. About United Business Bank We are a publicly traded Regional Bank with over $2.5B in assets and 35 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy. About the Position... The Client Service Representative I (CSR I) and E-Banking Support Specialist (EBSS) is an onsite position and does not have remote opportunities. The Client Service Representative I (CSR I) is responsible for providing a variety of paying and receiving functions for clients in person, via phone, through the mail and through online banking including processing deposits, withdrawals, loan payments, cashier's checks, stop payments, and wires. The CSR I is responsible for balancing each day's transactions and verifying cash totals. They assist clients with bookkeeping and checking account problems, as well as answers client questions regarding the Bank's products and services. They are responsible for actively cross-selling the Bank's products and services. The CSR I performs specific assigned side-jobs including various clerical functions, and assists the Client Service Manager and Regional Branch Administrator with other duties as assigned. The CSR I assists clients promptly, courteously, efficiently and professionally. The CSR I performs all duties accurately, timely and efficiently, and according to Bank policies, procedures and regulatory guidelines. In addition, the E-Banking Support Specialist (EBSS) is responsible for providing support to online banking, mobile banking and remote deposit capture clients and assists them with transaction processing, application processing and password resets. They answer the telephone within the expected three ring policy, answers general banking questions, assists with requests, and performs transactions as needed. The EBSS may also be responsible for debit card disputes, ATM balancing, Oasis signature verification, research, and other duties as assigned. This position will be responsible for ensuring that all duties are performed accurately, timely and efficiently at all times, and according to Bank policy and procedures, and that clients are handled timely and professionally at all times. They will also assist the Regional Branch Administrator and the E-Banking Support Officer with other duties and projects as requested. The EBSS will also be instrumental in cross-selling the Bank's products and services at all times, and will perform other duties and projects as assigned. Qualifications About You... You are a self-starter with an entrepreneurial spirit who thrives in a team environment. You also have the following: Education/Certification: High school graduate or equivalent. Required Knowledge: Knowledge of Teller and Branch Operations, New Account and Operations procedures. Basic understanding of banking products, services, and operations. Knowledge of online banking systems preferred. Experience Required: Minimum of 2 years of Teller and Banking Operations. Skills/Abilities: Excellent communication and problem-solving skills. Professional appearance, dress and attitude. Good math skills. Ability to use Microsoft Office software package. Location: Onsite, no remote We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr