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IT Technician

2 months ago

North Bend, United States CEDCO: The Mill Casino Hotel & RV Park Full time
Let's Be Friends

At The Mill Casino, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast

BASIC FUNCTION (the primary purpose of this position):

Configures, maintains, and provides 1st tier support of desktop, mobile, audio-visual, telecommunications, and enterprise systems.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES:
  • Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.
  • Builds, moves, installs, inventories, repairs, and performs preventive maintenance of computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components.
  • Provisions and de-provisions users as required for new hires, terminations, and transfers.
  • Sets-up, conducts, and breaks-down audio-visual productions for internal and external events.
  • Assists, monitors, and documents 3rd party support providers performing on-site or remote support.
  • Installs and maintains low voltage cabling and associated plant.
  • Assists IT applications team in administration and support of enterprise applications.
  • Prepares and maintains technical records and documentation in conformance to department standards.
  • Complies with all processes and procedures required by applicable regulatory frameworks.
  • Performs other duties as assigned.
POSITION REQUIREMENTS (objective educational or technical training required; skills; and years of experience):
  • Must possess an Associate's Degree in Information Technology or a related field, or equivalent mix of training, certification, education, and experience:
  • Two (2) years technical support experience in an enterprise environment preferred.
  • Knowledge of audio-visual and telecommunications systems desirable.
  • Prior experience in a casino IT environment preferred.
  • Experience in specific applications as used by The Mill desirable.
  • Maintains a strict level of confidentiality regarding company information.
  • Strong organizational skills.
  • Proven ability to provide outstanding customer service.
  • Must have excellent problem solving abilities.
  • Must be a detail oriented, organized individual with the ability to multi-task.
  • Must be able to work in a fast paced environment.
  • Must be able to deal with stressful situations in a professional manner.
  • Must be a Team Player.
  • Display strong verbal and written communication skills.
  • Proven ability to handle conflict situations.
  • Must pass and remain in compliance with Coquille Gaming Commission background check and drug free work place policies.

PHYSICAL DEMANDS/WORK ENVIRONMENT (the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions):

Ability to work weekends, holidays and evening hours as business demands and take after hours calls at home in support of Casino systems. While performing duties of this position, employee is required to stand for extended periods, and frequently walk, and use hands to; finger, handle, or feel objects, tools, or controls. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 80 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Occasionally sit. Ability to manage stress appropriately, make decisions under pressure, manages anger, fear, hostility and violence of others appropriately. The casino work environment may expose you to second hand smoke on a regular basis.

This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.

The Mill Casino •Hotel & RV Park is owned by the Coquille Indian Tribe. Team members at The Mill are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.