Premium Service Coordinator | Moody Center
2 weeks ago
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.OverviewThis position is responsible for servicing the needs of existing Premium Members with exceptional customer service via phone, email, in-person interactions, and web chats, and maintaining constant contact with accounts. The ideal candidate has experience with premium service and is a professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude and maximizes opportunities to drive revenue and retention. The position is to be a key contributor to the premium team.This role will pay a salary of $19.95.For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).Job listing expires after Sept 15th, 2024ResponsibilitiesManage relationships with new and existing premium members to create memorable experiences for clients and share best practices related to specific goals and initiatives. Fulfill member requests and quickly respond, resolve, and anticipate customer needs via phone, email, web chat, and face-to-face / Zoom interaction, as well as administer invoicing and payment processes. Identify opportunities for up-sells, add-ons, and referral business from clients to maximize revenue and meet/exceed sales appointed goals. Leverage relationships with new and existing premium members to generate incremental and new revenue through selling premium inventory. Utilize Salesforce to log interactions and important information with customers to enhance customer service efforts. Assist in managing member agreements and corresponding invoices, including having an understanding of their contracts, account information and invoices as needed in collaboration with the sales team. Serve as a point of contact for premium clients and liaison for the premium department. Provide support in performing all necessary informational email communications with premium members. Positively contribute to the sales and service culture by developing mutually beneficial working relationships with all Moody Center associates across various departments within the organizations. Participate and contribute to daily and/or weekly to team meetings and training sessions. Perform other related tasks as assigned. Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking throughout the building, long periods of standing.QualificationsBachelor's Degree in Business, Sports Management, Marketing or other related field preferred. Relevant experience may be substituted as appropriate.Experience in professional sales and service experience in sports & entertainment preferred. Experience with ticketing and CRM systems preferred. Demonstrated ability to establish solid business relationships. Strong knowledge of service principles. Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar. Ability to work independently and within a team environment. Ability to work flexible hours including evenings, weekends, and holidays. Working Conditions: Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
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Premium Service Coordinator Moody Center
2 weeks ago
Austin, United States Oak View Group Full timeOak View Group: Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...
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Premium Service Coordinator | Moody Center
2 weeks ago
Austin, United States Oak View Group Full timeOverview This position is responsible for servicing the needs of existing Premium Members with exceptional customer service via phone, email, in-person interactions, and web chats, and maintaining constant contact with accounts. The ideal candidate has experience with premium service and is a professional who leads by example, possesses the ability to...
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Premium Service Coordinator Moody Center
2 weeks ago
Austin, United States Oak View Group Full timeOverview: This role will pay a salary of $19.95. For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays). Job listing expires after Sept 15th, 2024 **Responsibilities**: - Manage relationships with new and existing premium members to create memorable...
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Premium Service Coordinator | Moody Center
2 weeks ago
Austin, United States AEG Full timeIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Overview This position is responsible for servicing the needs of existing Premium Members with exceptional customer service via phone, email, in-person interactions, and web chats, and...
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Austin, United States Oakview Group Full timeOak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...
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Premium Bartender|Part-time| Moody Center
4 weeks ago
Austin, United States Oakview Group Full timeOak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...
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Austin, United States Oak View Group Full timeOverview The Premium Clubs Supervisor is responsible for overseeing the serving of guests in all Club areas. The Premium Clubs Supervisor must be personable and able to work in an ever- changing fast-paced environment. The Premium Clubs Supervisor will assist the Premium Club Manager with projects including training, inventory and special events.The...
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Austin, United States Oak View Group Full timeOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts...
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Event Manager moody Center
2 weeks ago
Austin, United States Oak View Group Full timeOak View Group: Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...
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People & Culture Manager Moody Center
2 weeks ago
Austin, United States Oak View Group Full timeOak View Group: - Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...
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Austin, United States teamworkonline Full timeOverviewThis internship will provide experience with assisting the premium team with sales and service projects, event day responsibilities for premium clients at a live entertainment venue. Interns will gain working knowledge of client management, Salesforce, and Archtics.Internship details:Pay: $13.00 / hourNot to exceed 20 hours per weekInternship Dates:...
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Event Manager |Moody Center
2 weeks ago
Austin, United States Oak View Group Full timeOak View Group: Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...
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Guest Services Host | Part-Time | Moody Center
4 weeks ago
Austin, United States Oakview Group Full timeOak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...
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Warehouse Supervisor Full-time Moody Center
4 weeks ago
Austin, United States Oak View Group Full timeOak View Group: Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...
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Premium Bartender|Part-time| Moody Center
4 weeks ago
Austin, Texas, United States teamworkonline Full timeOverviewThe Premium Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be personable, professional and able to work in an ever changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. This role will pay an hourly wage of...
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Austin, United States teamworkonline Full timeOverviewThe Premium Clubs Supervisor is responsible for overseeing the serving of guests in all Club areas. The Premium Clubs Supervisor must be personable and able to work in an ever- changing fast-paced environment. The Premium Clubs Supervisor will assist the Premium Club Manager with projects including training, inventory and special events.The Premium...
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Austin, United States AEG Full timeIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Overview The Premium Clubs Supervisor is responsible for overseeing the serving of guests in all Club areas. The Premium Clubs Supervisor must be personable and able to work in an ever-...
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Premium Bartender|Part-time| Moody Center
4 weeks ago
Austin, United States AEG Full timeIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.OverviewThe Premium Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be personable, professional and able to work in an ever changing...
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Premium Bartender|Part-time| Moody Center
4 weeks ago
Austin, United States AEG Full timeIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Overview The Premium Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be personable, professional and able to work in an ever changing...
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Premium Bartender|Part-time| Moody Center
4 weeks ago
Austin, United States teamworkonline Full timeOverviewThe Premium Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be personable, professional and able to work in an ever changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. This role will pay an hourly wage...
