Program Coordinator at Renton Veterans Center

Program Coordinator at Renton Veterans Center Join to apply for the Program Coordinator role at Compass Housing Alliance in Renton, WA. About the Position The Program Coordinator provides oversight and coordinates programming for supportive human/housing services. The coordinator addresses participant barriers, leads shift coverage, supervises staff, manages administrative tasks, and supports continuous improvement of the program. Key Responsibilities Build and maintain a network of community providers and services to address participant/resident needs, serving as liaison with referring agencies. Coordinate daily operations of housing programming for participants/residents including move?ins, exits, meal service, social activities, and case management services. Document procedures for individual contracts, including charting, exits, and preparation for annual audits. Ensure the maintenance of logs, track intake and exit data, HMIS reports, invoices and statistical data, and maintain client rosters. In support of the program, work with the Program Manager and Director to help facilitate program improvements and developments including staffing decisions and auxiliary services. Know and understand the contracts and ensure compliance. Liaise and communicate with partnered support services, City staff, and King County staff and programs in facilitation of referrals. Maintain a caseload of up to 10 participants/residents. Participate in ongoing training and program development. Prepare timely and accurate monthly, quarterly, and annual statistics as required by funders and the agency. Provide and model de?escalation and crisis intervention, developing a supportive milieu. Act as a model for direct service staff. Train and ensure the enforcement of program policies and agency rules. With Program Manager, assure the maintenance of all necessary logs, records, reports, and statistics. Work in conjunction with other Compass programs to support the agencys mission. Staffing & Leadership Hire, train, schedule and supervise both regular and relief staff to ensure effective delivery. Develop schedule and ensure shift coverage to provide service delivery points. Provide leadership support to all program staff including the case management team. Serve as the first point of contact for staff call outs and no shows, covering shifts as needed. Provide emergency back?up shift coverage as required. Manage staff scheduling and ensure adequate coverage to provide service delivery. Maintain a favorable working relationship with all agency employees, fostering a cooperative climate. Help facilitate regular team staff meetings with the Program Manager and keep supervisor informed of issues. Model good conflict resolution skills and create a climate where staff are motivated to help the program meet its goals. Build strong teams that apply diverse skills and perspectives. Supervisory Responsibilities Carry out supervisory duties in accordance with agency policies and applicable laws. Interview, hire, train, plan, assign, direct work, monitor performance, provide recognition and coaching, and address complaints. Knowledge, Skills, and Abilities Knowledge of local resources and services for low?income and homeless individuals; ability to develop a network of providers. Competency in harm reduction, motivational interviewing, and trauma?informed care. Ability to maintain a caseload and provide case management, crisis counseling, advocacy, and referral services. High degree of confidentiality, tactfulness, and respect for participants from diverse backgrounds. Knowledge of best practices in de?escalation, crisis intervention, and stabilization skills. Ability to set and maintain professional boundaries. Ability to motivate, inform, and develop others to improve team capability. Ability to work in fast?paced environments with frequent interruptions. Ability to follow agency policy and procedures for safety and security. Ability to enter data accurately, create log entries, prepare reports, and generate statistical reports. Experience with Microsoft products and other office software. Education and Experience Minimum 2 years experience in a human service setting dealing with housing instability, mental health, substance use, employment insecurity or domestic violence. Minimum 1 year experience in direct supervision/management of people. Valuation of awareness and training in equity, intersectionality, and belonging. Experience working in an environment where language may be a barrier. Current WA State Food Handlers Permit (if not current, will be sponsored within 1 month of hire). Familiarity with topics of housing instability, mental health, substance use, sexual assault, or domestic violence. Valid WA drivers license with proof of car insurance and acceptable driving record. Degree in human services, social work or related field is complementary. Physical Demands & Work Environment Requires standing, walking, using hands, occasional lifting up to 20 pounds, and exposure to outdoor weather conditions. Travel to program sites and meetings outside the office and around the county. Work environment normal noise level; facility may include surveillance equipment; hazardous chemicals may be present. Occasional remote work per manager approval. Remuneration and Hours Salary range: $31.50$33.50 per hour (DOE). Non?Exempt. MondayFriday 9:00 a.m.5:30 p.m., with evenings and weekends as needed for emergencies. Compass Housing Alliance develops and provides essential services, shelter, and affordable housing so that everyone has a safe place to call home. Compass offers an open, supportive, and challenging work environment committed to promoting dignity and well?being. For more information visit https://www.compasshousingalliance.org. #J-18808-Ljbffr