Guest Service Agent

2 weeks ago

Louisville, United States Myriad Hotel Full time
Job DescriptionJob Description

Job Title: Guest Service Agent

Compensation: $16/hr

Myriad Hotel is seeking a friendly and customer-focused Guest Service Agent to help create a welcoming and memorable experience for our guests by delivering personalized service and addressing their needs and inquiries.

Free To Be, Inclusion & Diversity

As a purpose-led, performance-driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Some of our awesome job perks

  • Weekly pay
  • Holiday pay
  • Discounts on dining and room rates
  • Delicious family style meal every day

Responsibilities:

  • Respond to guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
  • Maintain a thorough understanding of room types, rates, and hotel services to provide accurate information to guests.
  • Offer recommendations and assistance to guests regarding local attractions, restaurants, transportation, and other services.
  • Arrange transportation, tours, and reservations based on guest requests and preferences.
  • Handle guest requests for amenities, additional services, or special arrangements, ensuring prompt and accurate fulfillment.
  • Collaborate with housekeeping to prioritize room readiness and address guest requests for room service or maintenance.

Requirements:

  • High school diploma or equivalent.
  • Previous experience in a customer service or hospitality role is preferred.
  • Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
  • Strong problem-solving skills and the ability to handle guest inquiries and complaints professionally and efficiently.
  • Proficiency in using hotel management systems and software.
  • Detail-oriented with strong organizational skills to handle multiple tasks and prioritize effectively.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.

Our Company: Weyland Ventures, Weyland Ventures Hospitality, Common Bond Hotel Collection.

Weyland Ventures is a multi-disciplinary real estate development firm known for creating unique mixed-use properties in urban areas across the nation. Considered experts in the use of historic tax credits, new market credits, and other layered financing methods, the company is able to tackle tough projects that typically wouldn't be considered viable to other firms. Our projects incorporate residential, commercial, retail, and entertainment venues that often create new and vibrant neighborhoods while preserving the community's unique heritage.

Are you ready to join our team?

If you feel that you would be right for our company, please fill out our 3-minute, mobile-friendly application. We look forward to meeting you.

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