Director of Operations
1 month ago
JOB SUMMARY
We are a fast-growing jewelry company looking for a skilled and experienced Director of Operations to oversee the day-to-day operations of our retail team, wholesale department, events, and marketing efforts, inventory management, production management and HR. As the Director of Operations, you will be responsible for ensuring the smooth functioning of all departments and managing the store’s overall performance. The ideal candidate will have strong leadership skills, a keen eye of detail, and passion for delivering exceptional customer service while also helping to drive growth and profitability.
VALUE + SKILL SET
Bachelor's degree in Business Administration or related field.
10+ years of experience in operations management, preferably in the jewelry industry.
Demonstrated experience in managing retail teams, wholesale departments, events, and marketing efforts.
Strong financial acumen, with the ability to develop and manage budgets, forecast financial performance, and analyze data to make informed decisions.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.
Proven track record of developing and implementing successful operational strategies and processes.
Strong leadership skills, with the ability to motivate and manage teams effectively.
High level of attention to detail, with the ability to manage multiple projects and priorities simultaneously.
Extreme attention to detail
Creativity in problem-solving
RESPONSIBILITIES
Oversee and manage the day-to-day operations of our retail team, wholesale department, events, marketing efforts, inventory management and production management.
Develop and implement operational strategies and processes to improve efficiency and drive growth, including inventory management, buying, quarterly stock takes, R&D, new products and production processes.
Use data-driven knowledge to make informed decisions regarding inventory levels, product assortment, and pricing to maximize profitability and minimize waste.
Ensure that all teams are meeting performance metrics and goals and implement corrective actions as needed.
Build and maintain relationships with key partners, including vendors, customers, and industry organizations.
Develop and manage budgets for each department, with final approval from CEO, ensuring that expenses are in line with revenue and growth objectives.
Work closely with the executive team to develop and implement long-term strategic plans for the company and budgets.
Monitor industry trends and developments and make recommendations for changes or improvements to our business model.
Develop and maintain strong relationships with our customer base, including responding to feedback and complaints in a timely and professional manner.
Build and manage a high-performing team of professionals, including recruiting, hiring, onboarding, training, and coaching team members as needed.
Oversee HR, including screening applicants, training, overseeing job efficiency, conducting yearly evaluations, developing retention plan including employee professional development, maintaining company policies, and culture events.
PHYSICAL REQUIREMENTS
Ability to stand and walk for extended periods of time
Ability to lift and carry up to 25 pounds
Ability to use a computer and other electronic devices for extended periods of time
Ability to communicate effectively with customers and team members, both verbally and in writing
Ability to climb ladders and stairs, as necessary, to access inventory and storage areas
Ability to perform repetitive motions, such as bending, reaching, and grasping
Ability to work in a fast-paced environment with frequent interruptions and changing priorities
Ability to always maintain a professional appearance and demeanor
Ability to work flexible hours, including evenings, weekends, and holidays, as needed
If you are a strategic thinker with a proven track record of success in operations management and a passion for the jewelry industry, we encourage you to apply for this exciting opportunity.
SPECIFICS
Full-time position will be based at the Flagship store in the heart of the French Quarter. Competitive salary. Health benefits and optional 401K matching program.
ABOUT THE BRAND
Porter Lyons Orleans-based and culturally inspired jewelry & lifestyle company that gives back to the city, founded by Ashley Porter in 2012. Uncommon Luxury.
Porter Lyons is an equal opportunity employer and is committed to providing a workplace that is diverse, inclusive, and free from discrimination or harassment. We value the contributions of all our employees and applicants and do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, marital status, veteran status, or any other legally protected status.
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