Customer Success Manager

2 weeks ago

Minnesota Lake, United States Murata Full time

Murata is a global leader in the design, manufacture and supply of advanced electronic materials, leading edge electronic components, and multi-functional, high-density modules. Murata innovations can be found in a wide range of applications from mobile phones to home appliances, and automotive applications to energy management systems and healthcare devices.

Why Consider This Job Opportunity

The Customer Success Manager’s (CSM) main objective is to ensure the Vios Monitoring System deployments are reliably and efficiently deployed in US Healthcare settings. In addition, the CSM will play an instrumental role in demonstrating the ongoing value of the VMS to existing Vios Customers with the goals of driving utilization, supporting VMS expansion, and reducing customer attrition.

Workplace Policy

Hybrid

What To Expect (Job Responsibilities)

Lead the Project Management process interacting with key stakeholders (internally and externally) to ensure a timely and seamless VMS implementation process. Collaborate with the internal/external Vios Team members to collect and analyze customer-leading indicator reports such as Vios utilization, alarm incidence data, RMS call logs, Vios Clinical Outcome Surveys, etc. to demonstrate the efficacy and value of our products. Facilitate the RMA process ensuring customer issues are resolved efficiently and effectively. Coordinate upgrades with existing customer sites ensuring our customers remain on supported hardware, software/firmware versions. Provide field feedback to Vios Marketing and Product Management Teams to ensure we are meeting or exceeding our customers’ expectations. Conduct post-deployment audits of the Vios Monitoring System to monitor and improve the implementation process. Assist the Vios Area Sales Representatives/Managers with managing the customer sites and maintaining optimal customer experience. Serve as a training/expert resource for future Customer Success team members and Vios Deployment Specialists.

What Is Required (Qualifications)

Bachelor’s degree. Minimum 5 years experience in Project Management/Customer Success experience. Excellent verbal and written communication as well as presentation skills Ability to multitask, prioritize, and meet deadlines in a timely manner.

How To Stand Out (Preferred Qualifications)

Bachelor’s degree in business or related field Experience with Hospitals, Post-Acute Market, CRO’s, or Medical Clinics.

#J-18808-Ljbffr

  • Customer Success Specialist

    5 days ago

    Lake Mary, United States Kinnect Full time

    Job DescriptionJob DescriptionThe Kinnect Company is a fast-growing data management platform that helps families keep all of their critical information organized, secure, and accessible in one place. By helping families keep everything organized, we can ensure those who matter most have access to the right information at the right time.We're specifically...

  • Customer Success Manager

    13 minutes ago

    Salt Lake City, United States Thunder Full time

    Job DescriptionJob DescriptionTHUNDER | JOB DESCRIPTIONCustomer Success Manager (Managed Services - Salesforce)Location: Remote, United States (preferably working in East Coast time zone)Looking to make your impact in a "first of its kind" role? Join Thunder's Amplify team and help transform leading organizations and communities. With a focus on...

  • Customer Success Specialist

    3 weeks ago

    Lake Charles, United States Voovio Full time

    Job DescriptionJob DescriptionAbout Voovio TechnologiesVoovio Technologies serves the biggest petrochemical, refining and manufacturing companies in the world. A growing software company with a patented technology and a Knowledge Automation platform for field operations. Thanks to Voovio, industrial manufacturing customers increase profitability with an...

  • Customer Success Lead

    2 weeks ago

    Salt Lake City, United States Calculated Hire Full time

    Brokerage Complaint Resolution SpecialistHybrid - Salt Lake City, UT6-month Contract (W2), Weekly Pay (40 hours/week)Pay Rate: $32.75/hr.Desired Start Date: 5/13/2024Calculated Hire is in search of a Customer Success Lead for our Fortune 100 Financial Services company. You will be responsible for the following components:Job Description:Participate in...

  • Customer Success Lead

    3 weeks ago

    Salt Lake City, United States Calculated Hire Full time

    Brokerage Complaint Resolution SpecialistHybrid - Salt Lake City, UT6-month Contract (W2), Weekly Pay (40 hours/week)Pay Rate: $32.75/hr.Desired Start Date: 5/13/2024Calculated Hire is in search of a Customer Success Lead for our Fortune 100 Financial Services company. You will be responsible for the following components:Job Description:Participate in...

  • Customer Success Lead

    3 weeks ago

    Salt Lake City, United States Calculated Hire Full time

    Brokerage Complaint Resolution SpecialistHybrid - Salt Lake City, UT6-month Contract (W2), Weekly Pay (40 hours/week)Pay Rate: $32.75/hr.Desired Start Date: 5/13/2024Calculated Hire is in search of a Customer Success Lead for our Fortune 100 Financial Services company. You will be responsible for the following components:Job Description:Participate in...

  • Associate Director

    2 weeks ago

    Lake Forest, United States Trustmark Full time

    Associate Director - Customer Success Operations at Trustmark in... The Customer Success Operations Manager will serve a key role in driving the effectiveness and efficiency of our Customer Success team. This position plays an important role in defining customer success objectives, strategy, and tactics, and in implementing processes and technologies that...

  • Member Success Manager

    1 week ago

    Lake Oswego, United States Incite Strategic Partners LLC Full time

    The Member Success Manager (MSM) plays a critical role in implementing Incite's offerings by working closely with members (existing and new) and Incite business partners to create efficient and successful programs at the member level. This role is one of account management with a focus, although not exclusive, in the dining/food category. The MSM should be...

  • Associate Client Success Manager

    5 days ago

    Lake Mary, United States Credentia Nurse Aide LLC Full time

    Position Title: Associate Client Success ManagerFLSA Status: ExemptShift: DayPosition Summary:Credentia’s Associate Client Success Managers are focused on assisting Client Success Directors in providing all clients with exceptional experience. They are one of the primary contacts for the client and have a thorough knowledge of the nurse-aide industry. The...

  • Associate Client Success Manager

    7 days ago

    Lake Mary, United States Credentia Nurse Aide LLC Full time

    Position Title: Associate Client Success ManagerFLSA Status: ExemptShift: DayPosition Summary:Credentia’s Associate Client Success Managers are focused on assisting Client Success Directors in providing all clients with exceptional experience. They are one of the primary contacts for the client and have a thorough knowledge of the nurse-aide industry. The...

  • Associate Client Success Manager

    3 days ago

    Lake Mary, United States Credentia Nurse Aide LLC Full time

    Position Title: Associate Client Success ManagerFLSA Status: ExemptShift: DayPosition Summary:Credentia’s Associate Client Success Managers are focused on assisting Client Success Directors in providing all clients with exceptional experience. They are one of the primary contacts for the client and have a thorough knowledge of the nurse-aide industry. The...

  • Custom Spraying Manager

    2 weeks ago

    Minnesota, United States Hansen Agri-PLACEMENT Full time

    CUSTOM SPRAYING MANAGERABOUT EMPLOYER / AREA:Established Farm Operation located in South Central Minnesota. Corn/Soybean operation. Area has several large lakes for outdoor recreational activities like fishing, boating, swimming, hiking, snowmobiling, skiing, snowboarding, mountain biking and more. postsecondary education beneficial- At least 1 season...

  • Custom Spraying Manager

    2 weeks ago

    Minnesota, United States Hansen Agri-PLACEMENT Full time

    PLEASE NOTE: We will not reply if your resume does not meet position requirements. Please understand your education and experience must match our job listings for you to be considered. There is NO closing date on this position. This position will remain open until a suitable candidate is found.JOB TITLE: CUSTOM SPRAYING MANAGERABOUT EMPLOYER /...

  • Associate Customer Development Manager

    3 weeks ago

    Minneapolis, Minnesota, United States Jack Link's Protein Snacks Full time

    Job Description The Associate Customer Development Manager is responsible for growing & developing total Jack Link’s sales & profitability across identified customers by implementing detailed strategic sales plans for these customers.  This position will require working closely with key customers and internal departments such as trade planning,...

  • Senior Manager Customer Relationship Management

    1 week ago

    Woodcliff Lake, United States Coda Search│Staffing Full time

    Job Overview:We are seeking a highly experienced Senior Manager of CRM to lead our customer relationship strategy with a specialized focus on personalization and contact strategy. The ideal candidate will be an expert in using CRM tools and analytics to create personalized customer experiences and develop contact strategies that engage customers across...

  • Senior Manager Customer Relationship Management

    1 week ago

    Woodcliff Lake, United States Coda Search│Staffing Full time

    Job Overview:We are seeking a highly experienced Senior Manager of CRM to lead our customer relationship strategy with a specialized focus on personalization and contact strategy. The ideal candidate will be an expert in using CRM tools and analytics to create personalized customer experiences and develop contact strategies that engage customers across...

  • Customer Experience Manager

    4 weeks ago

    Lake Forest, United States GATEKEEPER SYSTEMS Full time

    Job DescriptionJob DescriptionCUSTOMER EXPERIENCE MANAGERGATEKEEPER SYSTEMS, INC.Foothill Ranch, CAGatekeeper Systems stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. We maintain a strong presence across the globe, with offices in the UK,...

  • Senior Manager Customer Relationship Management

    3 weeks ago

    Woodcliff Lake, United States Party City Full time

    Job Overview We are seeking a highly experienced Senior Manager of CRM to lead our customer relationship strategy with a specialized focus on personalization and contact strategy. The ideal candidate will be an expert in using CRM tools and analytics to create personalized customer experiences and develop contact strategies that engage customers across...

  • Senior Manager Customer Relationship Management

    4 weeks ago

    Woodcliff Lake, United States Party City Full time

    Job Overview We are seeking a highly experienced Senior Manager of CRM to lead our customer relationship strategy with a specialized focus on personalization and contact strategy. The ideal candidate will be an expert in using CRM tools and analytics to create personalized customer experiences and develop contact strategies that engage customers across...

  • Senior Partner Success Engineer

    1 week ago

    Salt Lake, Utah, United States Alation Full time

    A Delivery Assurance Engineer focuses on the technical aspects of sales through indirect sales channels and is responsible for supporting the delivery of systems integrators (SI) partners' Alation-related services. They play a crucial role in supporting channel partners by providing technical expertise, product demonstrations, and solutions tailored to the...