Service Desk II

2 weeks ago


Salt Lake City, United States Irvine Technology Full time

Please note this is a CONTRACT TO HIRE opportunity located onsite in Salt Lake City (daily onsite required).

Role:

  • Provide support, break-fix/hardware repair and troubleshooting of IT deployed equipment, smartphones, networks, printers, phone systems and software installations.
  • Use and maintain organizations IT Services Management (ITSM) software solution to identify, document, track and resolve reported problems to ensure maximum issue resolutions in minimum time.
  • Contribute and maintain clear and concise Web-based Self-Help/FAQ documentation that empowers end-users to self-resolve common issues.
  • Assist with managing the inventory of all IT assets.
  • Other duties/functions may be added or assigned.
  • Participate in an after-hours on-call rotation.

Requirements:

  • Associate Degree, Technical School and or computer certifications
  • 3+ years of related experience in the troubleshooting of Microsoft Windows desktops, virtual desktops, servers, networks, printers, smartphones, network connectivity and other computer related technologies.
  • Proficient with all Microsoft Office applications including Office 365.
  • Working knowledge of LAN/WAN environments, TCP/IP, DNS, DHCP, switches, routers and other network devices.
  • Working knowledge of Adobe Illustrator, InDesign, and Photoshop, as well as CAD/CAM applications is a plus.
  • Effective organization and planning skills and ability to prioritize work on multiple projects with high attention to detail.
  • Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way
  • Proven analytical and problem-solving abilities.

Ability and willingness to provide support during off hours when necessary


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