Entry Level Customer Service Assistant

5 days ago


Charlotte, United States Hustle Notice Biz Full time
Entry Level Customer Service Assistant

Department: Core Call Inc

Employment Type: Full Time

Location: Charlotte, NC

Compensation: $17.50 - $24.00 / hour

Description

Position Title: Customer Service Assistant (Entry-Level)
Location: Charlotte, NC
Employment Type: Full-Time

Position Overview:
We are seeking a motivated and customer-oriented individual to join our team as an Entry-Level Customer Service Assistant. In this role, you will be the first point of contact for customers, providing exceptional support and ensuring a positive experience. This is an excellent opportunity for someone looking to start a career in customer service and develop their skills in a professional setting.

Key Responsibilities
  • Serve as the first point of contact for customers via phone, email, or in-person interactions.
  • Address customer inquiries, resolve issues, and provide information about products and services.
  • Maintain accurate customer records in our database and ensure all interactions are logged.
  • Assist with order processing, including tracking, returns, and exchanges.
  • Work collaboratively with team members to ensure prompt and effective customer support.
  • Escalate complex or unresolved issues to senior team members or management as needed.
  • Contribute to improving customer satisfaction by identifying recurring issues and suggesting solutions.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; college coursework or degree preferred but not required.
  • Strong verbal and written communication skills.
  • Excellent problem-solving abilities and attention to detail.
  • Basic computer skills, including familiarity with email and data entry systems.
  • A friendly, patient, and professional demeanor when interacting with customers.
  • Ability to work in a fast-paced environment and handle multiple tasks efficiently.
Benefits
  • Health insurance
  • Paid time off
  • Opportunities for advancement and skill development
  • Supportive team environment


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