Guest Servies Manager

4 weeks ago

New York, United States MCR Hotels Full time

The Guest Services Manager at The New Yorker Hotel will be responsible for the management of all Front Desk functions and team members. This role directs, implements, and maintains a service and management philosophy that serves as a guide to respective team members.

Responsibilities:
•Encourage and building mutual trust, respect, and cooperation among team members
•Develop specific goals and plans to prioritize, organize, and accomplish work
•Handle complaints, settle disputes, and resolve grievances and conflicts
•Participate in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results
•Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met
•Support and train team members on adherence to all credit policies and procedures to reduce bad debts and rebates
•Promote same day selling procedures to maximize room revenue and occupancy
•Understand the impact of Front Office operations on the overall hotel success
•Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
•Encourage team members to provide excellent customer service within guidelines
•Interact with guests to obtain feedback on product quality and service levels
•Identify the developmental needs of team and coach, mentor, or otherwise help others to improve their knowledge or skills
•Utilize interpersonal and communication skills to lead, influence, and encourage others
•Advocate sound financial and business decision making
•Demonstrate honesty and integrity, lead by example
•Establish and maintain open, collaborative relationships with team members
•Ensure recognition of team members is taking place across areas of responsibility

Requirements:
•High school diploma or equivalent
•2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
•Previous Front Office management experience is required
•Excellent verbal and written English communication skills, second language helpful
•Ability to access, retrieve, and leverage information from the hotel PMS system
•Ability to multitask and prioritize
•Excellent problem solving and creative thinking skills
•Ability to maintain the confidentiality of information
•Strong leadership and communication skills
•An aptitude for self-motivation
•A can-do attitude and a hands-on approach
•Strong computer skills
•A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
•Effective listening skills to understand and clarify concerns from team members and guests

Our Company

  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What's in it for you?
  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Other details
  • Job Family Hotels
  • Pay Type Salary
  • Min Hiring Rate $62,500.00
  • Max Hiring Rate $70,000.00


Apply Now

  • Guest Services Agent

    2 months ago

    New York, United States Rapport Guest Services Full time $22

    SUMMARY: The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. The GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their...

  • Infant Toddler Lead Teacher

    2 months ago

    New York, United States Christina Day Care Inc Full time

    Job DescriptionJob DescriptionInfant/Toddler Lead TeacherDescription: As a team leader, the Teacher is responsible for curriculum implementation, the overall supervision and management of a safe, developmentally appropriate infant/toddler classroom, parent involvement, and ensuring compliance with city and state regulatory agencies. Candidates must be...

  • Guest Experience Manager

    4 weeks ago

    New York, United States The Roxy Hotel Full time

    *** The Guest Experience Manager at The Roxy Hotel is a high energy, hospitality professional experienced with taking care of hotel guests and VIPs. Working hand in hand with the reception team, Sales and Food & Beverage to curate exceptional guest experiences. In addition to working with Security, Housekeeping and Engineering to make sure all details are...

  • Guest Relations Manager

    1 week ago

    New York, United States Mandarin Oriental Hotel Group Full time

    Guest Relations Manager Position: Guest Relations Manager (Full time #540089) Property / Office: Mandarin Oriental, New York Location: New York, NY, United States The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global...

  • Guest Relations Manager

    1 month ago

    New York, United States Mandarin Oriental Hotel Group Full time

    The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 40 hotels and six residences in 23 countries and territories, with each property reflecting the Group's oriental heritage and...

  • Guest Relations Manager

    7 days ago

    New York, United States Concord Hospitality Full time

    Description We are hiring a Guest Relations Manager We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...

  • Guest Relations Manager

    2 weeks ago

    New York, New York, United States AC Hotel New York Downtown Full time

    We are hiring a Guest Relations ManagerWe are looking for associates and Leaders that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service...

  • Guest Experience Manager

    2 months ago

    New York, United States SUMMIT One Vanderbilt Full time

    Job Description In this role, you would report to the Associate Director / Sr. Manager of Guest Experience. You are an ideal candidate if you have 3 years of management experience in guest-focused roles in the entertainment, live events, theme park, attraction, and hospitality sectors.An ideal candidate will demonstrate a profound and holistic comprehension...

  • Guest Service Manager

    2 months ago

    New York, United States Courtyard 5th Ave NYC Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Manager

    4 weeks ago

    New York, United States Dream Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.This position reports to the hotel Rooms Director. The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department...

  • Guest Relations Manager

    3 weeks ago

    New York, United States The Ritz-Carlton Full time

    Job Number 24087140Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYSupports all property operations, ensuring that the highest levels of hospitality and service are...

  • Guest Relations Manager

    3 weeks ago

    New York, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILEEducation and Experience •High school diploma or GED; 1 year experience in the...

  • Independent Field Auto Appraiser

    3 days ago

    New York, United States Property Damage Appraisers Inc Full time

    Promptly and effectively handles to conclusion all assignments. Makes decisions within delegated authority as outlined in client policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior servi Field, County, Microsoft, Property Management, Business Services

  • Guest Service Manager

    3 weeks ago

    New York, United States Hilton Garden Inn New York Times Square North Full time

    Primary Objective of PositionThe Guest Service Manager is responsible for planning and directing operations to improve productivity and efficiency in the Front Office and Housekeeping Department.DutiesAssist the Director of Housekeeping with managing Housekeeping and the Assistant General Manager with the Front Office operations.Provide strong lobby presence...

  • Guest Relations Manager

    4 weeks ago

    New York, United States Eleven Madison Park Full time

    Eleven Madison Park is a plant-based fine dining restaurant that overlooks Madison Square Park in New York City. First opened in 1998 as a French brasserie, the restaurant has been headed by Chef Daniel Humm since 2006 and owned by his company Make it Nice Hospitality since 2011. Eleven Madison Park has evolved significantly under his leadership both in...

  • Guest Relations Manager

    4 weeks ago

    New York, United States Mēdüzā Mediterrania - New York Full time

    Job DescriptionJob DescriptionIntroducing Mēdüzā Mediterrania, an extraordinary culinary journey inspired by the timeless allure and captivating essence of the Mediterranean. At Mēdüzā, time slows as vibrant Mediterranean traditions blend with old-world habitats. We dedicate every moment to celebrating the beauty of each meal, offering a high-energy,...

  • Guest Service Manager

    4 weeks ago

    New York, New York, United States Hilton Garden Inn New York Times Square North Full time

    Primary Objective of PositionThe Guest Service Manager is responsible for planning and directing operations to improve productivity and efficiency in the Front Office and Housekeeping Department.DutiesAssist the Director of Housekeeping with managing Housekeeping and the Assistant General Manager with the Front Office operations.Provide strong lobby presence...

  • Assistant Guest Relations Manager

    2 months ago

    New York, United States Cipriani Full time

    POSITION PURPOSE: We are seeking a hospitality focused and organized individual to join our team as an Assistant Guest Relations Manager. The Assistant Guest Relations Manager plays a crucial role in being the face of the hotel, providing warm and professional guest greetings, and ensuring guest satisfaction during their stay. This position is responsible...

  • Assistant Guest Relations Manager

    1 week ago

    New York, United States Cipriani Full time

    Job DescriptionJob DescriptionPOSITION PURPOSE:  We are seeking a hospitality focused and organized individual to join our team as an Assistant Guest Relations Manager. The Assistant Guest Relations Manager plays a crucial role in being the face of the hotel, providing warm and professional guest greetings, and ensuring guest satisfaction during their...

  • Assistant Guest Relations Manager

    4 weeks ago

    New York, United States Cipriani Full time

    Job DescriptionJob DescriptionPOSITION PURPOSE:  We are seeking a hospitality focused and organized individual to join our team as an Assistant Guest Relations Manager. The Assistant Guest Relations Manager plays a crucial role in being the face of the hotel, providing warm and professional guest greetings, and ensuring guest satisfaction during their...