Clinical Service Representative

2 months ago

Marietta, United States WellStreet Full time

**WellStreet Urgent Care**

**Clinical Service Representative - Marietta**

**Marietta, GA - Full Time**

Piedmont Urgent care strives to delight our patients, communities and fellow team members through consistent delivery of our core values and transform our roles from jobs into callings. With our unique approach to patient-focused service and commitment to high-quality care, Piedmont Urgent Care is redefining the urgent care experience.

Our mission is to set the new standard for patient service excellence in urgent care, becoming the provider and employer of choice in the communities we serve

**Back Office Clinical Service Representative (CSR) Job Description**

The Clinical Service Representative (CSR) is a key member who works in conjunction with physicians, midlevel practitioners, office and clinical staff to provide patient care management, administrative functions, and routine clinical procedures in our fast paced, high-energy clinical office environment.

**Minimum Qualifications**

Must be certified having successfully completed an MA, LPN, EMT, RN or X-Ray Tech program from an accredited school

Minimum of 1 year experience working in a healthcare setting (preferably urgent care or emergency room)

Must be proficient in venipuncture and injections

Must be well organized and able to multi-task seeing multiple patients at once in a fast-paced high volume environment

Knowledge of clinical procedures, medical anatomy and physiology

Documentation skills and attention to detail

Must have a working knowledge of ICD-10 and CPT codes

Effective communication and interaction with employers, patients, providers and other colleagues. Ability to use tack and diplomacy appropriate to situation

Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner

Must be able to be mobile and work various positions (standing, sitting, bending, walking) for extended periods of time

Maintain safe, secure, and healthy work environment

Ability to participate in initial and ongoing training as required

Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful and kind with dealing with patients, visitors, the public and all colleagues

Excellent customer service skills

Energetic team player

Able to travel to other nearby locations if needed

**Responsibilities:**

Prepare patients for and assist with examination or treatments

Perform triage and obtain vital signs

Obtain and document patient history

Operate office medical equipment

Train & work in the Occupational Medicine Clinic, using current EMR system & abiding by the systems & protocols set forth by Piedmont Urgent Care

Understand and enforce standard health care regulatory requirements

Collect and maintain all patient and business documents while maintaining confidentiality

Responsible for quality assurance program for compliance with CLIA waived laboratory and patient result trackers.

Perform office procedures including all general administrative duties

Document Electronic Medical Record (EMR) all medical interventions o Assure HIPAA and OSHA compliance

Routine Clinical Procedures o Administer medications and non-intravenous injections (intramuscular, subcutaneous & intradermal)

Perform aseptic procedures

Collect routine laboratory specimens including phlebotomy, urinalysis and oral swabs

Perform basic laboratory procedures

Ability to start an IV, placing a catheter, & splinting a plus

Piedmont Urgent Care is committed to providing the highest quality patient and customer care. In addition to the above requirements, we are looking for team members with the following qualities:

A positive attitude toward patients, families & coworkers

Willingness at all times to go the extra mile to create an outstanding experience for customers and to train & lead the center team to do the same

A desire to work in concert with others in an upbeat & supportive atmosphere while reinforcing our mission to provide uncompromising service

A compelling desire to serve others, improve your communitys health & have fun, every day

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