Receptionist

1 month ago

Glendale, United States ICONMA Full time

Our Client, a Cancer Center company, is looking for a Receptionist for their Glendale, CA location.

Responsibilities:

  • Position is expected to perform medical front office tasks as outlined below.
  • Handles all incoming calls from the company's main telephone system.
  • Ability to take and relay messages; provide information to callers.
  • Responsible for sending out and receiving packages from deliveries.
  • Greet visitors entering the organization and direct them to the correct destination.
  • General administrative and clerical support from the different departments of the organization.
  • Maintains a pleasant appearance of the reception area and lobby.
  • Maintains a positive image when dealing with department personnel and other Client employees.
  • Follows established Client and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.
  • Practices a high level of integrity and honesty in maintaining confidentiality.
  • Performs other related duties as assigned or requested.

Requirements:
  • One year experience in medical clinic setting.
  • Experience in high volume scheduling and phone handling, as well as experience working in a fast-paced, patient facing, customer service environment.
  • Medical clinic experience is an absolute must-have.
  • Understanding of health insurance and medical terminology required.
  • Spanish or Armenian language fluency.
  • Knowledgeable in Managed Care insurances as well as government payer (i.e. Medicare; MediCal or Medi-Medi)
  • Knowledge of new patient registration in EMR (electronic medical record) system (EPIC is a plus)
  • Skilled in prepping future patient visits by reviewing patient demographics and medical administrative forms such as consents, privacy/HIPAA forms, etc.
  • Skilled in verifying eligibility through health insurance website, phone calls, medical group portals, etc.
  • Knowledgeable in medical groups/IPA authorization submissions
  • Excellent in following up outstanding items (i.e. MD orders, authorizations, eligibility verification, messages (hospital, insurance plans, patients, doctors, etc.)
  • Skilled in scheduling patients with multi physicians
  • Skilled in reviewing patient co-pay and obtaining copayment from patients
  • Check incoming / outgoing faxes and distribute to clinical staff members accordingly
  • Skilled in reviewing physician orders in EMR and coordinating patient scheduling in other departments
  • Verifying patient demographics and update information in EMR at each visit
  • Experienced in documenting outgoing/incoming phone calls in EMR
  • Excellent in customer service
  • Greet visitors entering the organization and direct them to the correct destination.
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills.
  • Demonstrated written and verbal communication skills
  • Ability to plan and carry out responsibilities with supervision.
  • Knowledge of telehealth and signing up patients onto patient portal
  • Skilled in answering in-basket messages via EMR in a timely manner
  • High school diploma or equivalent

Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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