Catering Manager

1 week ago

Tucson, United States Prism Hotels Full time

****

Responsible for coordinating, supervising, and directing all aspects of the Catering Department, with dotted line responsibility for the Banquet Department. The Director maintains profitable operations and high-quality products and service levels. He/she is expected to maximize revenues and exceed budgeted revenues, and to develop and implement strategies to increase business. Must act as a liaison between the client and operating departments to ensure a successful meeting and to generate repeat business.

**Position Responsibilities and Qualifications**

* Approach all encounters with guests and team members in a friendly, service-oriented manner.

* Regular attendance is required in compliance with Prism standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working.

* Comply at all times with Prism standards and regulations to encourage safe and efficient hotel operations.

* Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.

* Must be able to work with and understand financial information and data, and basic arithmetic function including hotel-billing systems.

* Direct the activities of the hotel catering sales team, providing leadership and motivation necessary to implement effective sales and marketing strategies and to maximize the generation of hotel catering sales/revenues.

* Develop and maintain relationships with key clients in order to produce group and/or convention business, to include room sales, food & beverage sales, catering/banquet services.

* Develop and manage the departmental budget and monitor sales activities/ performance to ensure actual sales meet or exceed established revenue plan and to accurately report variances/projections.

* Direct the scheduling of conventions and group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the catering and sales office and prospective clients.

* Develop hotel-level tactical sales and marketing plans to support overall system-wide sales plans/strategies and programs.

* Develop and maintain good relationships with officials and representatives of local community groups and companies.

* Assist General Manager in the development and update of the hotel-level business plan to include input on sales goals and plans that support the overall business and sales strategies of the company.

* Recruit, hire, train, and provide career development for all catering sales personnel; conduct performance evaluations and provide feedback to employees using company hiring standards and guidelines.

* Follow company policies and procedures and is able to effectively communicate them to subordinates.

* Ensure hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.

* Assist in coordinating and monitoring all phases of Loss Prevention in the Banquet and Catering areas.

* Prepare and submit required reports in a timely manner.

* Monitor the quality in Banquets to ensure guest satisfaction.

* Know meeting room set-ups and capabilities.

* Know sleeping room configuration and types and total inventory of type.

* Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio-visual, switchboard, accounting, restaurants, bars, and engineering.

* Manage booking pace and set pace goals for Catering Managers.

* Handle inquiry calls and outside sales calls, ensuring follow up within 24 hours.

* Develop core list of preferred vendors that exhibit standards above normal.

* Establish solicitation goals with Catering Managers, and monitor all Catering Managers to ensure that revenue goals and solicitation goals are met or exceeded.

* Re-solicit past local accounts, generate new business.

* Maintain pricing integrity and propose upscale menus for clients.

* Manage existing accounts and follow up with client re-solicitation to capture future business.

* Manage space and adjust in order to ensure maximum potential revenue.

* Comply with weekly and monthly forecasting procedures.

* Participate in MOD program as deemed necessary by management.

* Develop Catering sales tools, new menus, themes, decorations and ideas by keeping abreast of the competitions products strengths and weaknesses and customer comments to continually improve the hotels services.

* Perform other duties as requested by management.

* Attend and/or conduct any training/meetings as required by management.

**Education & Experience:**

* Previous Department managerial experience in a hotel environment preferred.

* Proven financial knowledge required.

* College Degree preferred

* Minimum of 5 years of Sales and Marketing experience.

* Hospitality related work experience preferred.

* Proficient in Microsoft Office Suite, and Sales related computer programs required.

* Knowledge of F&B preparation techniques and liquor laws and regulations helpful.

* Alcohol awareness certification as required by local or state government agency.

* Valid Drivers license from appropriate state and MVR in good standing.

* Minimum of 2 years of previous supervisory experience.

**Physical Requirements:**

* Long hours sometimes required, including nights and weekends.

* Medium Work Exerting up to 50 pounds of force occasionally, and /or 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

* Ability to stand for long hours at a time.

* As Manager on Duty, ability to move quickly to the various departments of the property.

**Required Competencies:**

* Must be able to convey information and ideas clearly, both oral and written.

* Must work well in stressful, high-pressure situations.

* Must be able to evaluate and select among alternative courses of action quickly and accurately.

* Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

* Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

* Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.

* Must be able to prioritize departmental functions to meet due dates and deadlines.

Must be able to work with and understand financial information and data, and basic arithmetic function

**Relationships:**

**Internal**

*All hotel departments:* For effective communication

**External**

*Hotel guests:* To provide customer service

**Organizational Structure**

**Reports to:** General Manager, Director of Sales & Marketing

If you are interested in joining the Prism team, please submit your resume to: *greatcareers@prismhotels.com**.* Remember to specify the position you are applying for.

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