Customer Service Representative

2 weeks ago


Nashville, United States The Dryden Group Full time

Do you like dealing with people? Do you like being in a fun environment? Like having the opportunity to earn uncapped bonuses? If so, it may be your time to start your customer service career

We are looking for 2-3 entry level customer service representatives to attend events set up on behalf of our clients. We will expect each candidate to familiarize themselves with our clients (with our training) and be able to answer questions, overturn objections and build relationships on behalf of them. This is a full time job, with paid training and the opportunity to earn bonuses.

Responsibilities:

  • Listen to customers' concerns, issues and questions
  • Resolve customers' concerns and answer customers' questions to your best ability
  • Maintain a positive attitude and calmly respond to customers' complaints
  • Open new customer accounts
  • Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
  • Recommend possible products to meet the customers' needs
  • Refer issues and questions to managers if necessary

If you are ready to start your career, let us know

Compensation: $10.00 - $15.00 per hour

About Us

Establishing roots in Dallas, TX in 2015, Dryden Group is a privately owned marketing and sales company. Our founding partner, Lauren, started her marketing career in New York City after graduating from Fordham University where she played soccer and studied Communications. She opened our first office in Washington, DC in 2014. Since then, Dryden has begun to steadily increase our market share by delivering unparalleled results for our clients. Dryden develops sales, marketing, customer service, and management teams, trained in all aspects, client-specific, to lead clients into new markets, cities, and countries. We only believe in organic growth and all promotions are done internally.

Dryden started off working mainly with clients in the non-profit sector, accepting a small contract with a nonprofit that sponsors children in poverty. Our teams have traveled to the Dominican Republic and Colombia and met children who went to school for the first time because of the money they raised and came back inspired. We added 3 more nonprofit clients to our portfolio and quickly became the number one source of donors for our clients. As Dryden's reputation grew, we were able to add on some for-profit clients and expand our business to Dallas, TX. Most recently, we have begun working in the telecom industries and within the last 6 months added 2 more offices to DFW, an office in Atlanta, and an office in Nashville. Due to our record breaking 2019, we were voted our client's number 1 third-party vendor. Even during the pandemic, we have expanded, adding 5 more clients to our portfolio in the course of 2021. We have recently expanded to Nashville and Miami, and are on track to opening new locations throughout the U.S. and expand to cities like Kansas City, Austin, and Charlotte.

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