Benefits Eligibility Coordinator

3 weeks ago

Nashville, United States Integrated Oncology Network, LLC Full time
Partnering With Physicians To Provide Best In Class Patient Care

Founded in 2002, Integrated Oncology Network is committed to helping our physicians deliver the right care, at the right time and in the right setting. We strongly believe that preserving the independent practice of medicine where patients are cared for closer to home and surrounded by our dedicated clinicians yields better outcomes. By creating a care continuum between our clinicians, patients and their support networks we deliver an unparalleled approach to the patient's care journey.

Job Purpose: A VOB Specialist is responsible for completion of all patient insurance verifications in order to verify eligibility, coordinate medical benefits, update patient account information and determine coverage/responsibility for services to be provided according to the ION standardized process.

Essential Functions:
  • Verify all new, returning, and annual patient eligibility including private, government and third party insurance information within assigned territory or clinics.
  • Verify primary, secondary & tertiary medical benefits and patient responsibility such as deductible, out of pocket, copay and coinsurance.
  • Verify if any prior authorizations are required pre-treatment such as HMO or PCP authorizations initiating authorization request and confirming with the office staff once received
  • Verify and obtain authorization if required for services ordered
  • Utilize online insurance portals and eligibility tools in order to obtain accurate verifications
  • Provide accurate and timely estimated patient responsibility amounts to patient service staff members.
  • Coordinate with Financial Counselor, Patient Navigator and front office staff to ensure smooth collection process.
  • Maintains appropriate documentation in clinic systems and EMR.
  • Communicate with patients as needed in order to obtain updated insurance information
  • Update patient account with all necessary insurance information
  • Contribute to the design of a centralized VOB model working closely with the ION Revenue Cycle Managers
  • Maintain excellent customer service and kindness with all patients and staff
  • Regular attendance and punctuality.
  • Execute all functions of the role with positivity and team effort by accomplishing related results as needed.
  • Ensures that all processing and reporting deadlines are consistently achieved.
  • Perform any other functions as required by management
Qualifications and Education Requirements
  • Minimum of 2 years in this field or related field such as medical coding, financial counseling setting or similar service profession.
  • Must be proficient using a computer, online websites, and email.
  • Knowledge of basic medical terminology
  • Ability to work a flexible schedule (including overtime, and weekends, as necessary)
  • High school graduate or equivalent
Preferred Skills
  • Previous oncology background preferred
  • Basic Excel knowledge

Required Competencies

Strong Business and Organizational Competence. Exceptional Customer Service Skills. Strong functional Competence. Interpersonal Skill Competency. Stress Tolerance. Initiative. Adaptability. Accountability. Integrity. Self-Confidence. Time Management Skills with an emphasis on multi-tasking.

Physical Demands and work environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: Required job duties are essentially sedentary in nature, consisting of occasional walking, standing, lifting and/or carrying ten pounds maximum, seeing, speaking and hearing.

Work environment: Required job duties are normally performed in a climate-controlled office environment.

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