Operations Coordinator
3 weeks ago
Operations Coordinator
The Operations Coordinator focuses on preparing the consult for our clinical assessors. Working in a fast-paced environment, this includes preparing the clinical documentation as well as serving as the first impression members receive of CareBridge's mission during the scheduling process.
Responsibilities:
- Obtain and prepare documentation to set up the LTSS Specialist.
- Perform telephonic outreach, and potentially outreach through other channels, to eligible members receiving home and community-based services
- Answer calls from and make calls to members, direct support professionals, caregivers, and family members to schedule assessments. a
- Identify, document, and resolve member concerns to ensure interest and participating in the program
- Use multiple systems to track and record participant information using clear and concise notes
- Maintain excellent punctuality and attendance during work hours and schedule adherence
- Manage large amounts of inbound and outbound inquiries and document all interactions
- Meet personal/team metrics
- Other duties as assigned
Qualifications:
- High school diploma or GED required
- 3+ years' experience in customer service
- Interest in helping vulnerable populations
- Expertise in phone etiquette
- A warm, engaging personality with the ability to connect with individuals telephonically
- Solution-oriented and a creative problem solver
- Inspires a positive and collaborative work environment
- Ability to work in a metric and goal-oriented environment
- Experience with conflict resolution, defusing, and de-escalating upset callers
- Calm, unhurried approach that inspires confidence
- Highly organized and pays attention to detail
- Self-starter with a propensity to follow-up and follow-through
Employment Type: Full-Time
Location: Remote in EST or CST Zones
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