Customer Care Rep

1 month ago

Carlsbad, United States Breg Full time

** Customer Care Rep (REMOTE)**

**Job Category****:** Customer Support & Service **Requisition Number****:** CUSTO03610 Showing 1 location **Job Details**

**Description**

We currently have a full-time opening **for a Customer Care Representative in Carlsbad, CA**. If you are looking for a fast-paced environment where you can make a difference every day, then this is the opportunity for you

**The right person to join our team is...**

Demonstrates ownership and accountability; strong problem solving and decision making skills; strong work ethic and integrity; excellent communication skills, both written and verbal; collaboration as well as self-management; results driven; attention to detail, accuracy and compliance; advanced website agility and selling skills. Must have the ability to read, analyze and interpret documents, procedures, general business periodicals and professional journals.

**This position is responsible for.**

The Customer Care Representative position receives and answers inquiries from customers concerning price, availability and/or application of Breg products and services. S/he will also receive and enter orders from internal and external customers, including Sales Representatives. S/he will help to assure customer satisfaction by providing outstanding service while accurately entering orders and handling customer concerns, inquiries, requests, and complaints as well as offering suggestive selling solutions.

**Your day will be very busy you will:**

* Receives, records and accurately enters orders received by phone, fax, email or postal mail from internal and external customers and other Customer Care Representatives.

* Utilizes product training knowledge to offer appropriate solutions, troubleshoot and answer questions from customers, Sales Representatives and patients related to product usage; includes suggestions for use and comparisons to competitive product.

* Provides support for inquiries generated from any online sources including but not limited to breg.com or BregStore.

* Increases revenue through suggestive solutions and soft-selling of product and accessories, relevant to the customers needs.

* Within established guidelines, utilizes decision-making skills to judge and resolve issues related to product, freight costs and warranty guidelines. Escalates calls and orders as needed to the appropriate resource.

* Records customer feedback in the Oracle complaint system and issues Return Material Authorization (RMA) numbers.

* Provides a delightful customer experience through outstanding phone and electronic communication interactions with customers, Sales Representatives and patients.

* Attends annual required HIPAA training and maintains strict compliance with the healthcare privacy code.

**What your background will be:**

* High school diploma or its equivalent required. Associates degree preferred or an equivalent combination of education and experience.

* 1+ years of experience in a high volume call center highly preferred.

* Order Entry proficiency at 30+ WPM is preferred.

* Computer proficient to include web browser/internet search, MS Outlook, Word, and Excel. Technical competence includes the ability to learn new software and systems.

**What we can offer you...**

*Our insurance benefits are effective the 1st of the month after your hire date.* Medical /Dental /Vision plans

* PTO (paid time off)

* Holiday Pay

* Life Insurance / STD / LTD

For ***six consecutive years*** Breg has been awarded The National Business Research Institute (NBRI) **Circle of Excellence Award** for employee engagement.

If you meet the requirements above and would like to apply for this position, please visit our website at **www.breg.com** and click on the Careers section.

Breg is an Equal Employment Opportunity Employer and dedicated to a diverse work force and Drug Free work environment. EOE/Minorities/Females/Vet/Disabled are encouraged to apply.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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