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Technical & Warranty Support Rep I
4 months ago
- Provide support to pool owner customers for inquiries surrounding troubleshooting, installation, warranty processes and other programs.
- Responsible for evaluating each non-warranty related accommodation thoroughly, and when necessary sending accommodations to customer, as well as tracking the dollars used in your individual discretionary non-warranty bucket to ensure allowance is not exceeded.
- Review and authorize warranty service work to be performed by independent service companies.
- Attend technical training classes in an effort to maintain current with troubleshooting products.
- Work with other team members to help achieve overall department goals and tasks.
- Have 2 years’ experience delivering customer service with a positive attitude and cheerful disposition.
- Ability to type 50 WPM
- Able to work in a fast-paced environment and have the ability to multi-task
- Take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a warranty claim
- At least 6 months of “hands on” troubleshooting and/or repair experience desired
- Strong written and verbal communication skills
- Possess a technical aptitude with an electrical or mechanical background
- Proficiency with MS Office tools
- Experience with Oracle EBS a plus
- Pool and Spa Industry experience a plus
- Call center experience a plus
- 9/80 work week schedule (EVERY OTHER FRIDAY OFF)
- Full range of health benefits including medical, dental & vision, short & long-term disability
- 11 Company Holidays
- 2 weeks of paid vacation
- 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
- Health and wellness programs / gym reimbursement
- Educational assistance up to $7,000 per year
- On-site self-service café / free gourmet coffee stations
- Company sponsored FUN events
- On-site gym, ping-pong, foosball, outdoor bocce ball court, BBQ & firepit
- Generous product discounts
Our recent merger with Fluidra, has expanded our reach worldwide across both the residential and commercial pool and wellness markets. We now have over 5,500 employees, a presence in over 45 countries and the combined resources to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Our focus is on creating the perfect pool and wellness experience. We take our mission to heart, and Fluidra employees embody the passion for results, teamwork, and user focus that get us there.Company DescriptionWe’re an industry‐leading global company with a legacy of innovation. Offering an extensive array of quality‐designed pool and spa equipment, our portfolio includes some of the most trusted brands in the business: Polaris®, Jandy®, and Zodiac®. We also sell products under the Cover‐Pools®, iAqualink®, Grand Effects® and Nature2® names.\r
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Our recent merger with Fluidra, has expanded our reach worldwide across both the residential and commercial pool and wellness markets. We now have over 5,500 employees, a presence in over 45 countries and the combined resources to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.\r
\r
Our focus is on creating the perfect pool and wellness experience. We take our mission to heart, and Fluidra employees embody the passion for results, teamwork, and user focus that get us there.