Customer Service Specialist
2 months ago
**Customer Service Specialist**
General Richmond, British Columbia Minimum Experience **Entry-level** Compensation **16-19** BlackboxMyCar is currently seeking friendly and helpful individuals to add to our customer service team. We are looking for both Part-Time and Full-Time applicants. Reporting to our Sales Manager, you will be joining our dynamic team of sales and customer service superstars who are responsible for our raving reviews on Google and Facebook
We envision a future where every driver is protected from auto insurance fraud, careless driving, and vehicle vandalism. We want video evidence to be something that makes drivers feel safer, knowing that a silent witness is always on board to offer the truth. The entire team at BlackboxMyCar work hard every day to provide as much free information on dash cams as possible so that drivers are better educated on the importance and benefits that a dash cam can bring to everyone.
* Work with a remarkable team
* Be part of a niche market that is growing rapidly
* Surround yourself with like-minded individuals
* Competitive pay
* Great growth potential
* The chance to work in a fun, non-traditional work environment
* Located in Richmond, BC
Your Role and Responsibilities
* Greet and assist customers
* Address customer inquiries through phone, email, live chat, sms and in person
* Collaborate cross-departmentally to ensure customer requests and issues are resolved in a timely manner
* Handle customer RMA, refunds and returns
* Respond to reviews across multiple social media channels such as GMB, Facebook, Yelp, etc.
* Become an expert in dash cam knowledge
The Ideal Candidate
* 1+ year of experience in a customer service or sales position
* Strong computer skills including proficiency in MS Office, Google Docs and Sheets
* Typing speed of 50+WPM
* Ability to identify and prioritize key tasks
* Organized and Neat
* Independent individual who can also work well in a team
Compensation
* Salary: $16.00 to $19.00 per hour based on experience
* Extended Health Benefits
* Life Insurance and Disability
* 2 Weeks Paid Vacation
* 2 Paid Sick Days
* Employee Discount on Products
How to Apply
Please submit your resume along with your salary expectations. We thank all applicants for their interest. Due to the volume of applications we receive, we are only able to follow up with shortlisted candidates.
BlackboxMyCar is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. BlackboxMyCar also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
Location Richmond, British Columbia Minimum Experience Entry-level Compensation 16-19
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