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Museum Shop Sales Associate, Part-Time

4 months ago

Denver, United States Denver Art Museum Full time
Job Details Job Location Denver Art Museum - Denver, CO   Salary Range $19.00 - $23.75 Hourly Description

Museum Shop Sales Associate, Part Time

POSITION PURPOSE:

Promotes and represents the Denver Art Museum, the Museum Shop by providing high quality customer service to all visitors, while emulating the Denver Art Museums core values. This position assists with the daily operations of the Museum Shop by interacting with and assisting visitors, making and processing sales, and restocking merchandise.

This position reports to the Assistant Manager of Shop Employee Experience.

PRIMARY RESPONSIBILITIES:

  • Provide high quality customer service including greeting and directing the customer.
  • Completes all POS transactions in a professional and friendly manner.
  • Reconciles POS register at the end of the shift (counting monies and entering data).
  • Maintains all Shop departments and areas in a neat and organized manner, and adheres to all cleaning protocols set in place for the museum.
  • Re-stocks products as needed and communicates product needs to the management team or to the shop lead.
  • Price and stock newly arrived merchandise.
  • Acts as a resource for questions relating to the general museum, exhibitions, the museum complex, and surrounding area and attractions.
  • Keeps up-to-date on product knowledge, including current and new items to be able to answer customer questions.
  • Stays informed of shop procedures and guidelines for sales, discounts, and actively promotes membership sales and membership renewals.
  • Attends museum staff meetings (Huddle and All-staff) as well as attend on-going employee enrichments/training programs and customer service trainings.
  • Consistent usage of the Racial Equity Lens in day to day operations.
  • Yearly goal setting to support Racial Equity Roadmap initiatives.
Qualifications
  • Basic knowledge of customer service.
  • Ability to use positive language.
  • Professional, courteous, and respectful.
  • People oriented with a focus on inclusivity.
  • Works well in a team environment.
  • Detail-oriented with good organizational skills.
  • Ability to multitask.
  • Adaptable to a variety of situations.
  • Dynamic; able and willing to be flexible if changes arise.
  • Patience with the ability to listen and understand.
  • Creative and curious mindset.
  • High school diploma or equivalency required.

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

  • Required to work evening hours and weekends or holidays where necessary; must be flexible to change hours for exhibitions and events.
  • Environment: temperature controlled.
  • Activities: Standing and/or walking for long periods of time, climbing stairs, reaching, bending, lifting, climbing ladders, and help setting up displays and fixtures.

POSITION TYPE:This position is covered by a Collective Bargaining Agreement with AFSCME-CWU.

PAY: The hiring hourly range for the position is $19.00-$23.75 based on experience. A .50 language differential is available for hours worked for candidates who have Spanish speaking proficiency.

Benefits: A free RTD Eco Pass. A Free DAM Family Membership. 4-hour personal day plus sick time. Employee Assistance Program. Subscription to Headspace, 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements after one year, will qualify for the 3% non-elective contribution and 2% match program plus lots of perks This position is based at the Denver Art Museum, which only has pay to park options.

NOTE: The DAM prioritizes adaptability and a human-centered work environment. We are happy to consider accommodations to the position. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. We know there is no such thing as a "perfect" candidate - Nor do we look for the right "fit" with us, we look for the add We believe in cultivating an environment where there is diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We know that searching for a job can be stressful so we would like to give you an overview of the process to manage expectations. This role may require at least one interview with the hiring manager or panel that will be held in-person at the DAM. This position will close on June 4, 2023, and we plan to contact qualified applicants shortly thereafter. Our desire is to hire a candidate as soon as possible.

DENVER ART MUSEUM:

As an institution, we believe the Denver Art Museum is both a platform for and an amplifier of the voices of people of all races. We acknowledge that Black lives matter and communities of color - Latinx, Indigenous, Black, and others - have been underrepresented in art museums over decades, both internally and externally. We are committed to elevating all voices, artworks and perspectives and strive to support racial equity inside and out.

We prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, or disability, as well as any other status protected by federal, state or local law.

We strive to provide a professional and positive work environment for our employees. The Museum expressly prohibits any form of employee harassment on the basis of age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, disability or any other applicable status protected by federal, state or local law. Actions based on these or any legally protected characteristic will not be tolerated.

We encourage the freedom of gender expression and/or gender presentation. As an institution, we do not create barriers that may prevent any employee from expressing behaviors, mannerisms, interests, and appearances that represent their authentic personality or culture. Qualified candidates are expected to exemplify the DAM's internal values, which include being dynamic, respectful, inclusive, creative, and curious. The ability to maintain effective and positive working relationships with visitors, employees, volunteers, representatives of public and private entities, policy making bodies, and contractors is critical to the success of this position.