Front Desk Patient Ambassador

1 week ago


Franklin, United States Therapy Partner Solutions Holdings, LLC Full time

We are interviewing Front Desk Patient Ambassador for our full-time outpatient position in Franklin, MA.

We invite you to join a cohesive, highly reputable team with a mission to care for our patients,

each other,

and the community.

Delivering clinical excellence for over 30 years.

Professional Physical Therapy and Sports Medicine is a physical therapist-owned private practice founded in 1992. We are

housed in 2 locations in the Franklin, MA, area, and are honored that our patients return and refer their friends and family.

We work together.

We have a strong, collaborative team of therapy professionals committed to working with each other.

If you are searching for a fantastic team to join and develop your clinical skills with, we would love to support you on your journey. Clinicians should work in an environment where they feel valued, heard, and equipped to grow in their careers.

Our patients are what drives us.

We treat each patient as we would want our families and ourselves to be treated. We are committed to providing the most personalized and skilled physical therapy service possible in a warm and friendly environment.

We want to help our patients feel better, move better, and live better.

Essential Job Functions:

The Patient Ambassador will work primarily in the role of customer service by greeting and checking in/outpatients in a friendly manner, collecting co-pays, verifying insurance coverage, and scheduling and confirming patient appointments. They will process new therapy referrals, coordinate the start of care with the therapy staff and contracted agency, and ensure timely starts of care for new patients. The Patient Ambassador will also be responsible for helping to maintain productivity of the staff through proper distribution of visits according to established staffing ratios with support staff and will serve as a liaison with other non-therapy agency staff members and administrators.

Skills: · Proficient with Google Suit Products · Highly organized and schedule driven · Flexible with daily tasks · Ability to deal with stress, work under deadlines and maintain critical thinking skills · Possess strong interpersonal skills (to deal with co-workers, clients and patients), initiative, and good judgment · Must be detail oriented · Must possess strong customer service skills (phone and in person) · Proficient typing skills

Benefits for Full-Time Employees include:

7 paid holidays

Medical/Dental/Vision insurance

401K with 50% employer match up to 6% per check

Paid holidays

Paid time off

Full-time benefit options start at 30 hours per week

Company-paid employee life insurance

Voluntary life insurance options

Short and long-term disability options

Employee assistance program (including mental health services)

Requirements:

● Strong communication skills. ● Outgoing personality and a desire to improve tour patients' and clients' quality of life ● Successful candidates will be able to handle multiple tasks. ● An interest in the field of physical therapy and a background in Exercise Science is preferred but not required. ● Willingness to meet the job's physical demands such as frequent lifting, carrying, and pushing.

USD $18.00/Hr. USD $20.00/Hr.



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