Customer Care Representative I

3 weeks ago

Atlanta, United States Elevance Health Full time
Anticipated End Date:
2024-11-15

Position Title:
Customer Care Representative I

Job Description:

Customer Care Representative I

Location : This is a fully remote position. Candidates must reside within 50 miles of an Elevance Health PulsePoint office location in Georgia to be considered (Atlanta, Savannah, Augusta, Columbus, GA).

A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

The Customer Care Representative I is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.

How you will make an impact :
  • Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting.
Minimum Requirements:
  • Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities & Experiences :
  • Call center experience preferred.
  • Healthcare, managed care and/or behavioral health experience preferred.
  • For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.


Job Level:
Non-Management Non-Exempt

Workshift:
1st Shift (United States of America)

Job Family:
CUS > Care Reps

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

  • Customer Care Representative

    6 months ago

    Atlanta, United States Humanscale Full time

    The Customer Care Representative (CCR) acts as the primary interface between Humanscale and our internal and external customers. The CCR will be responsible for providing timely and accurate support in servicing Humanscale product on tasks including Customer Care, Representative, Internet, Skills, Customer Service, Internal, Manufacturing, Retail

  • Customer Service Representative I

    3 months ago

    Atlanta, United States Happy Faces Family of Companies Full time

    POSITION DUTIES: Under supervision, the Customer Service Representative responds to customer telephone calls in a Call Center environment concerning account maintenance, State Tax refund inquiries and password resets. This position also handles inqui Customer Service Representative, Customer Service, Representative, Retail, Staffing, Tax

  • Customer Care Representative

    2 months ago

    Atlanta, United States Stellantis Financial Services US Full time

    Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to...

  • Technical Customer Care Specialist I

    6 months ago

    Atlanta, United States Cox Automotive Full time

    Description At Cox Automotive we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with the Dealertrack Customer Care ...

  • Customer Care Representative II

    2 days ago

    Atlanta, United States Stellantis Financial Services US Full time

    Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to...

  • Customer Care Representative II

    4 weeks ago

    Atlanta, United States Elevance Health Full time

    Anticipated End Date: 2024-11-05 Position Title: Customer Care Representative II Job Description: Customer Care Representative II The Customer Care Representative II is responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Proficient in all basic...

  • Customer Care Representative

    2 months ago

    Atlanta, GA, United States Stellantis Financial Services US Full time

    Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to...

  • Customer Care Representative II

    2 days ago

    Atlanta, GA, United States Stellantis Financial Services US Full time

    Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to...

  • Customer Service Representative

    4 months ago

    Atlanta, United States Mosquito Joe Full time

    Customer Service Representative , Mosquito Joe Mosquito Joe of North Atlanta is a fast-growing, locally owned business and we're looking for an Customer Service Representative to join our team. If you're an organized, motivated self-starter looking for a position that will offer you professional growth in a range of areas, this could be the ideal job for...

  • Customer Service Representative

    5 months ago

    Atlanta, United States Focus of Georgia, Inc. Full time

    FOCUS OF GA IS SEEKING A CUSTOMER SERVICE REPRESENTATIVE FOR OUR CLIENT IN THE ATLANTA AREA! Estimated Duration: 3 to 6 months or longer, depending on the need. Hourly Pay Rate: $16.00 an hour Work Schedule: Monday - Friday 8 AM - 4:30 PM Remote is a Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Customer Service Representative

    1 week ago

    Atlanta, United States AMETEK Full time

    Include inbound/outbound telephone activity and timely data entry of customer requests into Telguard.com for processing. General telephone support & inquiries for customers for Telguard activations & Telguard.com. Handle customer cellular service bil Customer Service Representative, Customer Service, Payment Processing, Technical Support, Representative,...

  • Customer Service Representative

    2 weeks ago

    Atlanta, United States AMETEK Full time

    Ametek, Inc.Job description: Telguard, Brand of Telular, Business Unit of AMETEK Job Description: Customer Service Representative Basic Functions The Customer Service Representative is responsible for various customer service duties to create a positiv...

  • Customer Service Representative

    6 days ago

    Atlanta, United States Credit Acceptance Full time

    Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest...

  • Customer Service Representative

    1 month ago

    Atlanta, United States City of Atlanta Georgia Full time

    This is an entry and basic working level position in providing information and assistance to the public, including customers, constituents, and other parties, in person or by phone, email, or written correspondence. Determines nature of problem or re Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    4 weeks ago

    Atlanta, United States Fresh Form Draft Full time

    Customer Service RepresentativeDepartment: Connexa Worx Employment Type: Full Time Location: Atlanta, GA Compensation: $17.50 - $25.00 / hour DescriptionJob Title: Customer Service Representative Location: Atlanta, GA Position Type: Full-Time We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves direct...

  • Customer Service Representative

    4 weeks ago

    Atlanta, Georgia, United States RSM Atlanta Full time

    Customer Service RepresentativeRSM Atlanta LLC is seeking an experienced Customer Service Representative to provide first-level support for restaurant facilities and equipment. The ideal candidate will communicate effectively with clients, vendors, and internal customers to resolve issues and concerns in a timely and professional...

  • Customer Service Representative

    1 month ago

    Atlanta, United States Apex Systems Full time

    Apex Systems is looking for a Customer Service Representative. This position is a 3-6 month contract. 100% Remote. Must be able to obtain a public trust clearance! The ideal candidate loves talking to people and proactively solving issues. Responsibilities Communicate with customers via phone, email and chat Work with internal departments to meet...

  • Customer Connection Representative

    2 months ago

    Atlanta, United States LJG Sales and Marketing Full time

    Customer Connection Representative This position starts entry level and offers numerous opportunities for career advancement. You will have the opportunity to develop and enhance your sales and customer service skills and learn about our growing industry in an active, hands-on way. Our ideal candidate will have a proven track record of success in sales...

  • Customer Service Representative

    1 month ago

    Atlanta, United States Apex Systems Full time

    Apex Systems is looking for a Customer Service Representative. This position is a 3-6 month contract. 100% Remote. Must be able to obtain a public trust clearance! The ideal candidate loves talking to people and proactively solving issues. ResponsibilitiesCommunicate with customers via phone, email and chatWork with internal departments to meet customer's...

  • Customer Service Representative

    1 month ago

    atlanta, United States Apex Systems Full time

    Apex Systems is looking for a Customer Service Representative. This position is a 3-6 month contract. 100% Remote. Must be able to obtain a public trust clearance! The ideal candidate loves talking to people and proactively solving issues. ResponsibilitiesCommunicate with customers via phone, email and chatWork with internal departments to meet customer's...