Member Service Representative
2 weeks ago
Job Type
Full-time
Description
A successful Member Service Representative, will build and maintain strong relationships with members and teammates, while completing routine teller transactions as well as receiving and processing memberships, checking/loan applications, and opening new services for members. They will also listen for the opportunity to suggest/sell new credit union services which will assist members in meeting their financial goals.
Requirements
Position Requirements
- Maintain member and credit union confidentiality at all times
- Well-developed interpersonal skills and the ability to effectively communicate, work and interact with others
- Development and maintenance of various reports used throughout the organization
- Working knowledge of all credit union products and services, including, but not limited to credit granting criteria, documentation required for each type of loan and the computation of interest rates
- Operate ITMs and cash recyclers
- Ability to ask for, begin, and see a loan through to its closing
- Opening, updating, and closing of all types of accounts
- Assist peers when needed
- The ability to evaluate problems and make independent decisions following established credit union policies and procedures
- Must be enthusiastic, self-motivated and member service oriented
- Understand and maintain vault policies and procedures
- Ability to handle a fast-paced environment and multi-task
- Ability to operate computer applications
- Answering phone calls and providing expertise when customers call in through our automated system
- Responsible for maintaining a clean and orderly branch
- Intermediate mathematical skills required (i.e. calculations, use of decimals to compute ratios and percentages, fractions, etc.)
- High school diploma or equivalent
- Experience in a customer service position, preferably in a financial institution, which included duties such as operating and balancing a cash drawer and/or providing face-to-face customer assistance preferred, but not required
- Willing to work flexible hours, including Saturdays
- Must have reliable transportation - we are not hiring for a specific location so you must be able to travel from branch to branch when needed
- Ability to rotate throughout various GMFCU branch locations, specifically during training and on the as needed basis upon conclusion of training, including Downtown St. Louis, Affton, West County, St. Peters, North County, South County, and Shiloh, IL
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