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Transformation & Deployment Office Service Delivery Consultant - Intake

4 months ago

Plano, United States Bank of America Full time

Transformation & Deployment Office Service Delivery Consultant – Intake page is loaded

Transformation & Deployment Office Service Delivery Consultant – Intake

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locations

Plano

Richmond

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

24002489

Job Description: This role is an individual Contributor, who is responsible for leading cross functional infrastructure teams to manage the delivery infrastructure work aligned to usually one Technology Executive, including various initiatives and projects within APS/TI. In support of one CIO Technology Executive, serve as single point of contact for the CIO application teams and leaders for all infrastructure needs. Work closely with the CIO, TI, Business and other stakeholders to maintain infrastructure portfolio. Remediate, escalate, coordinate and resolve issues/escalations. Prioritize work efforts as needed while ensuring proper TI/APS initiative funding levels are maintained. In support of key APS/TI strategies, responsible for engaging CIO application teams to ensuring awareness, planning and implementation of key TI/APS driven strategies, programs and objectives. Also responsible for brokering unresolved problems between TI and CIO application teams along with complex service requests. About us: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us Overview: The Transformation & Deployment Office Service Delivery Consultant will be a member of a newly formed team within Network Services who will enable the advancement of consistent and transparent Network service delivery, resulting in an organization that is fully accountable for successful execution and high consumer satisfaction. The position will lead and coordinate the assessment of network requests with a cross functional group of technology stakeholder to support streamlined delivery. The position will facilitate the appropriate prioritization and facilitate an understanding of scope/requirements and that the request aligns to the technology standards and strategy of the organization. The position will ensure that requesters have an efficient and consistent process to register their requests. The position will validate that all pre-requisites are fulfilled to enable streamlined review and routing of request to appropriate team(s) to deliver. The position will monitor overall reporting of service delivery to ensure transparency and awareness of any issues. The position will perform regular reviews with respective delivery teams to define best practices to continuously improve the organization’s capabilities. The role requires effective communication, collaboration and problem-solving skills as the individual will interface directly with multiple internal and external stakeholders (e.g. product and service management, suppliers, etc.). The position requires a critical thinker open to define and adopt new service delivery processes and methodology to produce optimal results to consumers. Responsibilities: Leads and coordinates regular forums and routines with a cross section of stakeholders to enable initial assessment/triage for decision making to determine priority, funding and resource requirements Generates project “intake” tracking and reporting Generates reporting of service delivery and execution Performs analysis of workload and resource requirements in conjunction with delivery teams, aligned to priority of requests Assists in tool adoption, specifically for intake phase to leverage a user-friendly online portal, which will achieve efficiencies in overall workflow Identifies and implements process improvements to improve delivery capabilities Provides input to lessons learned to ensure continuous improvement and creation of best practices Facilitates communication and collaboration across teams to support commitments Track improvement plans to closure, escalates as appropriate Identifies risks and develop mitigation plans Assists in conflict resolution Supports resource capacity planning analysis for project delivery/execution Required Skills: 5-7 years of combined Technology, Financial, Program and Project Management experience in an Enterprise environment Self-starter/self-directed,

hands-on, organized and detail oriented Strong analytical and critical thinking skills with a propensity to identifying new ideas and methods (i.e. “outside the box”) Experienced in use of Microsoft Office applications; Excel, Project, PowerPoint Experience in automation tools and processes Demonstrates ownership: Is accountable and can hold others accountable (professionally) Deep understanding of process development and documentation Strong collaboration within and across teams Strong time management Strong problem solver Strong verbal and written communication skills and ability to work with all levels of management Excellent leadership skills Excellent client interfacing skills Ability to formulate and deliver complex presentations to leaders and stakeholders Adaptability to evolving organization with competing priorities Desired Skills: Bachelor’s or Advanced degree in IT business management in a relative technical field Project and / or program execution discipline Experience in networking-related disciplines and terminology within a design, implementation, or operations role Ability to inspire change through innovation & process improvement Performs well under pressure and in multifaceted environments where priorities can change in response to customer demand Flexible: able to adapt to a changing environment Drive for continuous learning, results-orientation, and teamwork Experience with automation tools Shift: 1st shift (United States of America)

Hours Per Week: 40 About Us

Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.

Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document.

Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. •

Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.

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