Barista - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

2 months ago

Mountain City, United States Herschend Family Entertainment Full time

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Barista for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Barista checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

To provide guests with quality food and beverages and products, through proper steps of service and maintain a great work environment for our fellow hosts and vendors. Take and deliver accurate food and drink orders.

Summary of Essential Functions and Responsibilities

  • Welcomes customers promptly with a professional and friendly attitude
  • Determine the needs and educate the customers by presenting and explaining the coffee drink menu; answering questions
  • Prepares and sells hot and cold beverages including coffee and espresso drinks by following prescribed recipes and preparation techniques
  • Sells a variety of prepared food items; using proper equipment to heat items when necessary
  • Stocks and presents food/beverage items to standard
  • Orders/requisitions food and supplies through lead/sous chef
  • Maintains a clean and sanitary environment in compliance with all local and federal health codes
  • Uses POS accurately. Handles cash and credit card transactions as directed
  • Participate in upsell strategies as directed by management
  • Participates in daily line ups
  • Practices service standards and current training throughout service
Management reserves the right to change and/or add to these duties at any time

Education and Experience Required
  • Requires thorough knowledge of a specialized or technical field
  • This position requires a minimum formal education of a high school diploma and a minimum of one year job-related experience
  • Must be able to obtain food handler certification
  • Flexible availability to include weekends, holidays, daytime or evening schedule
  • Must be at least 16 years old
  • Must pass a pre-employment background check and drug test
Knowledge, Skills and Abilities
  • Must display and live out Lead With Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
  • Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
  • Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
  • Must be self-motivated and disciplined
  • Must be able to prioritize and complete work assignments on a timely basis
  • Must maintain strict confidentiality and judgment regarding privileged information
  • Must be committed to continuous improvement
  • Must have professional appearance with good personal hygiene
  • Must promote and support a "team" work environment by cooperating and helping co-workers
  • Must be able to be productive in a fast-paced, dynamic environment
  • Must show appreciation of others


The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

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