Front Desk Agent

2 months ago

Mesa, United States Westgate Resorts Full time

**Front Desk Agent**

* 6302 E McKellips Rd, Mesa, AZ

* Full-time

**Company Description**

About **Westgate Painted Mountain Golf Resort**:

An amazing, desert landscaped resort located adjacent to an 18-hole championship golf course, Westgate Painted Mountain Golf Resort offers you the perfect opportunity to enjoy the sun and magnificent views of the surrounding Sonoran Desert in Mesa, the third-largest city in Arizona. As a member of the Westgate Painted Mountain team, you will help create remarkable guest experiences at our amazing resort.

**Job Description**

Effectively check guests into and out of the resort by performing the following duties.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.

* Greets, registers, and assigns rooms to guests.

* Issues room key and escort instructions to Bellhop.

* Date stamps, sorts, and racks incoming mail and messages.

* Transmits and receives telephone messages.

* Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.

* Keeps records of room availability and guests' accounts.

* Computes bill, collects payment, and makes change for guests.

* Makes and confirms reservations.

* Posts charges such as room, food, liquor, or telephone, to ledger.

* Makes restaurant, transportation, or entertainment reservation, and arranges for tours.

* Assists guests with deposit of guests' valuables in hotel safe or safe deposit box.

* Nightly bucket checks

* Able to listen and find solutions to guests problems

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization. **Additional Information**

* Full benefits package on the 1st of the month after 60 days, including sick and vacation time, medical, dental, vision, 401k (we match up to 4% and half of the next 2%), growth opportunities, and much more

* Employee Assistance Program

* Team Member discounts on resort stays and in restaurants

Our team members are valued, recognized, heard, respected, empowered... and KEY to our organizations success

**Videos To Watch**

**Job Location**

Front Desk Agent

* 6302 E McKellips Rd, Mesa, AZ

* Full-time

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