Junior Customer Success Manager
16 hours ago
(This is a remote role)
Our purpose at Breakthrough is to help people solve their health challenges naturally. We help private practices educate the community and enroll patients through our patient demand platform. Every month, the platform generates over $5M in patient revenue for practices and helps thousands of people avoid surgeries, pain medication, and other invasive procedures by finding natural solutions.
At Breakthrough, our people are the heart and soul of our success. We are passionate, dedicated, and driven. Our teammates have the grit to get things done in ambiguous environments, the teamwork drive to put the team ahead of self, and the desire to continue to learn and grow throughout their careers.
The Junior Customer Success Manager is responsible for end-to-end customer success management for a defined set of customers. You will leverage your account management skills to foster strong relationships in order to ensure clients achieve their goals while also bringing marketing expertise to the customers.
If you are passionate about helping people get back to health naturally, and you love to work for a driven company, we want to talk to you
Job Summary:
We are seeking a proactive and results-oriented Customer Success Manager to lead retention, adoption, and growth initiatives for our mid-tier book of business. This role focuses on customer success, renewal processes, onboarding, and relationship building to ensure satisfaction and long-term value for our customers. You will be managing a higher column of customers with a low touch model, optimizing for strategic engagement.
Key Responsibilities:
- Own a book of business, focusing on retention, adoption, and customer satisfaction for a mid-tier software product..
- Lead renewal conversations and address customer objections to ensure retention.
- Oversee the onboarding process for new customers, ensuring timely and seamless completion.
- Handle support tickets and ensure timely resolution of customer issues.
- Monitor and drive program adoption across our mid-tier customer base, re-engaging low-adoption customers.
- Maintain clear communication with accounts and follow up proactively.
- Are proactive and take ownership of customer relationships from onboarding to renewal.
- Thrive on solving problems and helping customers overcome challenges to achieve success.
- Are highly organized and can manage multiple priorities.
- Have strong interpersonal skills and enjoy building trust and rapport with diverse customers.
- Communicate clearly, concisely, and confidently in all interactions.
- Are comfortable navigating challenging conversations and objections with a solutions-driven mindset.
- 2+ years of experience in customer success working with a large, low touch group of customers
- Proven ability to create and follow efficient processes.
- Strong organizational and problem-solving skills.
- Experience with tools like Salesforce, Asana or similar customer success platforms (preferred).
You will be part of a transformative company. Our mission is to help people in pain get back to normal naturally (instead of overusing pharmaceuticals or getting unnecessary surgery).
Other Awesome Benefits About This Opportunity
- Completely virtual. We don't have an office (and never have). We care about your results and impact on the business and want our team to live and work wherever they want.
- We have an amazing team of incredibly driven people who are constantly learning, growing, and encouraging one another.
- Work life balance environment - we care that you are personally and professionally taken care of.
Our Values = Your Values:
This is for you only if you align with our values:
Elevate Others
Be Real
Beginners' Mind
Own The Results
Up for the Challenge
Driven
Seeks to Understand the Customer First
Please Note: Interviews for this position are expected to begin in early 2025, with the application deadline for consideration set for 1/15/25. We appreciate your patience throughout the process, as there may be a delay in response due to the high volume of applications. Thank you for your understanding and interest in joining our team
Salary Range: $50K-$55K
-
Sr. FinOps Customer Success Manager
2 months ago
Austin, United States DigitalEx Full timeJob Description: We are seeking a Senior FinOps Customer Success Manager (Sr. FinOps CSM) who combines technical expertise with a deep understanding of cloud financial management to drive success for DigitalEx's clients. In this role, you will serve as both a strategic advisor and a hands-on technical partner, ensuring that our customers derive maximum value...
-
Customer Success Manager
7 months ago
Austin, United States Dealhub Full timeDescription DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team, who will ensure...
-
Customer Success Manager
2 weeks ago
Austin, United States Acumera, Inc Full timeWho We AreBased in Austin, Texas, Acumera is a leader in managed network security and automation services for multi-site businesses' payment systems and operations. Acumera provides software-as-a-service (SaaS) solutions for edge computing, secure edge networking, network operations, visualization, and security. Our clients focus on growing their companies...
-
Customer Success Manager
3 months ago
Austin, United States Closinglock Full timeCompany Overview Closinglock is modernizing the real estate world's way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by...
-
Customer Success Manager
5 months ago
Austin, United States Toolio Full timeAbout Us At Toolio, we're on a mission to help retailers navigate the complex, competitive and ever-changing retail landscape so they can deliver what their customers want, when and where they want it. Merchandise planning is a key retail discipline that has been dominated by manual, error prone spreadsheets, and accurate inventory planning has never been...
-
Customer Success Manager
19 hours ago
Austin, United States Toolio Full timeAbout Us At Toolio, we're on a mission to help retailers navigate the complex, competitive and ever-changing retail landscape so they can deliver what their customers want, when and where they want it. Merchandise planning is a key retail discipline that has been dominated by manual, error prone spreadsheets, and accurate inventory planning has never been...
-
Customer Success Manager
20 hours ago
Austin, United States TWELVE10 Full timeCustomer Success Manager Opportunity Join a Mission-Driven, Well-Funded Medtech and Life Sciences Startup Arm of a Public Company Are you ready to use your healthcare expertise and customer success skills to make a real impact? This role offers the chance to work closely with healthcare providers, ensuring they gain the full value of cutting-edge...
-
Customer Success Manager
3 weeks ago
Austin, United States Karbon Full timeAbout Karbon Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee. We have customers in 34 countries and have grown into...
-
Customer Success Manager
4 days ago
Austin, United States TWELVE10 Full timeCustomer Success Manager OpportunityJoin a Mission-Driven, Well-Funded Medtech and Life Sciences Startup Arm of a Public CompanyAre you ready to use your healthcare expertise and customer success skills to make a real impact? This role offers the chance to work closely with healthcare providers, ensuring they gain the full value of cutting-edge...
-
Customer Success Manager
2 months ago
Austin, United States Darktrace Limited Full timeFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep in...
-
Customer Success Manager
3 months ago
Austin, United States Kastle Systems Full timeOverview: Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial...
-
Customer Success Manager
19 hours ago
Austin, United States Alarm.com Full timeCustomer Success Manager Noonlight combines advanced technology with real humans to protect and comfort people so they can live freely. What began as an app focused on helping people walk safely from point A to point B, has since grown into a connected safety platform. Noonlight enables modern and affordable 24/7 professional sensor monitoring, video...
-
Customer Success Manager
15 hours ago
Austin, United States LeanDNA Full timeLeanDNA is helping solve the $150B problem that global manufacturers face-excess inventory tying up critical working capital and keeping manufacturing companies from being as efficient as they need to be. Without an effective way to optimize inventory, manufacturers are buying too much, too little, or placing inventory in the wrong place at the wrong time....
-
Strategic Customer Success Manager
4 weeks ago
Austin, United States SailPoint Technologies Full timeThe Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts. This role serves as a customer advocate and busine Manager, Strategic, Customer, Business, Product Management, Client Success, Retail
-
Customer Success Manager
3 weeks ago
Austin, United States SailPoint Technologies Full timeThe Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and SLED client accounts. This role serves as a customer advocate and business c Manager, Customer, Business, Product Management, Client Success, Retail, Skills
-
Customer Success Manager, US
1 month ago
Austin, United States Xurrent Full timeJoin Xurrent, a dynamic and innovative company that is reshaping the landscape of IT Service Management (ITSM). At Xurrent, we believe in the power of transformation, not just in the solutions we provide to our clients, but also in the careers of our team members. As a leader in the industry, we are on a mission to attract the best talent, those who are...
-
Senior Customer Success Manager
4 weeks ago
Austin, United States Plivo Full timeThe Role Plivo is seeking a Senior Customer Success Manager (CSM) to cover a portfolio of customers in the United States and Canada. The Senior CSM will develop and nurture long-term relationships, establishing themselves as a trusted advisor. They will liaise between customers and cross- functional internal teams in a proactive and timely manner to ensure...
-
Senior Customer Success Manager
7 days ago
Austin, United States Disability Solutions Full timeAustin / San FranciscoCustomer Success Group – Customer Success /Full-time /HybridWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have...
-
Senior Customer Success Manager
3 weeks ago
Austin, United States WalkMe Full timeAustin / San FranciscoCustomer Success Group – Customer Success /Full-time /HybridWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have...
-
Customer Success Manager
6 months ago
Austin, United States KEEPER CO. LTD Full timeAbout Keeper Bookkeepers today are stuck working in Excel spreadsheets and homegrown project management solutions to support their clients. Keeper is on a mission to change that. With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make...
