Client and Family Intake Specialist

3 weeks ago


Madison, United States KGH Autism Services Full time

**About KGH**:
KGH is one of the few interdisciplinary autism therapy centers around, and we work together as a team to provide diagnostic services, speech therapy, occupational therapy, developmental, play-based ABA therapy, and mental health services to improve the quality of life for our clients and their family

**What will you do**:
The Client and Family Intake Specialist drives timely access to care by delivering exceptional customer service in helping prospective clients access services within KGH Autism Services This includes helping families navigate among different service options and helping determine the most appropriate services for the family and/or their child. This position serves as a critical point of contact for clients, caregivers, and outside referral sources, providing essential information about our programs.

**Responsibilities**:

- Review and promptly process referrals from all points of contact while ensuring compliance with privacy requirements
- Educate prospective families on all KGH service offerings as well as provide recommendations based on family/caregiver needs
- Conduct initial screenings and assessments to evaluate the appropriateness of some of our services
- Schedule clinicial consultation calls as well as clinical tours
- Communicate with clients throughout the benefit and initial paperwork process; responding timely to inquiries
- Explain clients’ benefits; answering all questions relating to billing and KGH’s financial policies
- Maintain accurate records within the organizations electronic health record (EHR) systems
- Coordinates the collection of initial and ongoing medical prescriptions necessary for evaluation and treatment
- Assist in the development and implementation of intake policies and procedures to improve coordination of services as well as timely access to services

**Requirements**:

- Bachelor’s degree in social work, family studies, education, communications, or related field, Master’s degree preferred
- Understanding of pediatric outpatient healthcare services preferred
- 2-3 years customer service or medical office experience preferred
- Prior benefit verification and/or intake, inside sales experience preferred
- Experience with Salesforce CRM Platform preferred

**What is in it for you?**:

- Hybrid work model - opportunity to work remotely 2 days/week
- Generous PTO policies - start with 15 days PTO along with 9 holidays, including your birthday PTO increases with tenure.
- Anniversary milestone program
- Full benefits package available to full time employees - medical, dental, vision, LTD, STD, life insurance policy, and EAP support
- 401K with 3% company match
- Company funded wellness package through a Lifestyle Spending Account
- Generous employee referral program
- Employee engagement opportunities, including events and activities

Pay: From $55,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Referral program
- Vision insurance
- Wellness program

Schedule:

- Day shift
- Monday to Friday

Ability to Commute:

- Madison, WI 53713 (required)

Work Location: Hybrid remote in Madison, WI 53713


  • Intake Worker

    2 days ago


    Madison, United States The Salvation Army Full time

    JOB REQUIREMENTS: For 130 years, The Salvation Army of Dane County has offered spiritual ministry, social services, and youth programs to thousands of Dane County residents, without discrimination. We currently serve the most vulnerable members of our community through a wide range of programs, as well as extensive case management services. While we strive...


  • Madison, United States The Salvation Army Central Territory Full time

    The part-time Intake Worker for Dane County will provide support to the Social Services Director by providing supervision and intake of clients, maintaining security, and providing supportive services in a Christian atmosphere. **About the role**: - Conducts intake interviews of incoming residents into shelter - Assigns a proper room and distributes needed...


  • Madison, United States Madison Veterinary Specialists Full time

    Do you want to be part of a collaborative team that makes a difference in pets live every day?Madison Veterinary Specialists is growing! In addition to building a beautiful new facility we are searching for full time or part time Client Care Specialists (CCS) with a strong desire to help clients and


  • Madison, United States The Salvation Army USA Central Territory Full time

    For 130 years, The Salvation Army of Dane County has offered spiritual ministry, social services, and youth programs to thousands of Dane County residents, without discrimination. We currently serve the most vulnerable members of our community through a wide range of programs, as well as extensive case management services. While we strive to provide...


  • Madison, United States The Salvation Army USA Central Territory Full time

    For 130 years, The Salvation Army of Dane County has offered spiritual ministry, social services, and youth programs to thousands of Dane County residents, without discrimination. We currently serve the most vulnerable members of our community through a wide range of programs, as well as extensive case management services. While we strive to provide...


  • Madison, Wisconsin, United States WPS Health Solutions Full time

    Who We AreWPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage...


  • Madison, United States Ambercare Full time

    Now offering DAILY PAY for select positions! Addus Home Care DCFS division strives to support outcomes of safety, permanency, and well-being for children and their parents, and other family members serviced by DCFS. In this job, you will assists families in crisis through DCFS programs including: Family Habilitation Services, Visitation and Housing. Family...

  • Intake Coordinators

    1 month ago


    Madison Heights, United States Personalized Nursing Light House INC Full time

    Job DescriptionJob DescriptionJob descriptionTypical schedule will be Monday thru Friday 8:30am to 5:00pm and/or 11:00am to 7:00pmSeeking candidates with Bachelors Degree (minimum in a relevant field), Masters Degree preferred, CADC or MCBAP development plan required. SUD experience preferred.Excellent opportunity for a Clinician to become a part of our...


  • Madison, United States Caravel Autism Health Full time

    The Scheduling Specialist serves as the face of their clinic for clients and their families and supports the clinical team by flexibly serving multiple functions at the clinic. They are responsible for timely and accurate scheduling changes for their staff and clients, coordinating start of service for clients while serving as general facilities support. ...


  • Madison, United States Eurofins Scientific Full time

    Company Description Eurofins is the world leader in the food, bio/pharmaceutical product testing. It is also number one in the field of environmental laboratory services and one of the global market leaders in agroscience, genomics, discovery pharmacology, and central laboratory services. With over $2 billion in annual revenues and 25,000 employees across...


  • Madison, United States Family Service Madison Full time

    Family Service Madison, Inc. seeks a full-time Therapeutic Parent Support Specialist to join the Strong Families Initiative (SFI) program. Position responsibilities include providing education, resource linkage, parent skill training, and crisis support to parents and families in their homes. Qualifications: Bachelor’s degree in a related behavioral...


  • Madison, United States Veterinary Dentistry Specialists Full time

    Veterinary Dentistry Specialists is a dedicated veterinary dentistry and oral surgery practice staffed by a board - certified veterinary dentistry specialist and a board - certified anesthesiologist at all times. We are seeking a talented and motivated Client Service Representative to join our new Madison, NJ team. We pride ourselves on offering Concierge...


  • Madison, Wisconsin, United States Youth Villages Full time

    Company OverviewYouth Villages has been a national leader in the implementation of research-based treatment philosophies in the field of children's mental and behavioral health. Our commitment to helping troubled childrenand their families find success spans 30+ years and includes a comprehensive array of programs and services. If you are looking for a...


  • Madison, United States Daniel Piazza Agency - American Family Insurance Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompetitive salaryFlexible scheduleOpportunity for advancementPaid time offTraining & developmentExciting Opportunity: Join Us as an Insurance Sales Specialist!Are you ready to embark on a fulfilling journey that combines your passion for sales with your dedication to outstanding...


  • Madison, United States The Salvation Army USA Central Territory Full time

    For 130 years, The Salvation Army of Dane County has offered spiritual ministry, social services, and youth programs to thousands of Dane County residents, without discrimination. We currently serve the most vulnerable members of our community through a wide range of programs, as well as extensive case management services. While we strive to provide...


  • Madison, United States Catholic Charities of Madison Full time

    **The heart of our mission is to demonstrate Christ’s love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds.** Do you have a strong customer service background and a love for people but have always desired a greater sense of purpose? If so, join the team at The Beacon; a Day Resource...


  • Madison, United States Eurofins Scientific Full time

    Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest...


  • Madison, United States Bradford Health Services Full time

    Job DescriptionJob DescriptionPOSITION TITLE: Admissions Specialist (Previously Care Coordinator or Admissions Counselor)DEPARTMENT: Access TeamREPORTS DIRECTLY TO: Access ManagerREPORTS DIRECTLY TO: Access DirectorSUPERVISES: N/AI. POSITION SUMMARY:This position will interact directly with potential clients and/or their family members as well as new and...

  • Sales Specialist

    2 days ago


    Madison, United States Daniel Piazza Agency - American Family Insurance Full time

    Benefits: License Reimbursement 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Flexible schedule Job Summary The Sales Specialist role markets, prospects, and sells American Family Insurance products in all product lines. Maintains effective customer relationships, understands...

  • Product Specialist

    1 month ago


    Madison, United States Sub-Zero and Wolf Full time

    Proactively reach out to customers interested in our brands to offer assistance and gather detailed information about their needs and project timeline. Share expert knowledge regarding product features as well as design, specification and installatio Product Specialist, Specialist, Retail, Skills