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SAP Training Expert/Technical Writer

3 months ago

Arlington, United States Zantech Full time

Are you looking for your next challenge? Are you ready to work with a performance-based small company? If so, we are looking for you; someone who strives to support a strong team and to deliver "Outstanding Performance.... Always" We would love to talk with you regarding that next step in your career.

At Zantech, we are a dynamic Small Business focused on providing complex, mission focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. Come join our team

Zantech is looking for an SAP Training Expert/Technical Writer, to play a crucial role in ensuring effective communication and knowledge transfer related to SAP systems for our federal client.

As the SAP Training Expert/Technical Writer, you'll collaborate with project teams, gather requirements, and create documentation that simplifies complex technical concepts for end-users. Your work will contribute to successful SAP implementations and enhance user proficiency.

Responsibilities:

  1. Documentation Creation:
  • Write clear, concise, and user-friendly documentation for SAP processes, functionalities, and best practices.
  • Develop training materials, user manuals, process guides, and FAQs.
  • Collaborate with subject-matter experts (SMEs) to gather information and validate content accuracy.
Training Content Development:
  • Create training modules, e-learning courses, and video tutorials.
  • Customize training content based on specific user roles and business processes.
  • Ensure alignment with organizational goals and compliance requirements.
Process Mapping and Visualization:
  • Translate complex SAP processes into visual diagrams, flowcharts, and infographics.
  • Illustrate system interactions, data flows, and decision points.
  • Use tools like Visio or Lucidchart for process visualization.
Quality Assurance:
  • Review and edit existing documentation to maintain consistency and accuracy.
  • Conduct usability testing of training materials.
  • Ensure compliance with company standards and branding guidelines.
Training Delivery:
  • Conduct SAP training sessions for end-users, both in-person and virtually.
  • Address user queries and provide hands-on guidance.
  • Evaluate training effectiveness and make necessary improvements.
Collaboration:
  • Work closely with project teams, business analysts, and developers.
  • Participate in SAP implementation projects, providing insights on training requirements.
  • Coordinate with change management teams to ensure smooth transitions.
Qualifications:
  • Education:
    • Bachelor's or Master's degree in Computer Science, Business, Engineering, Technical, Finance, Information Technology, Business Administration, Information Systems, or related fields.
  • Certifications:
    • Relevant certifications such as SAP, ITIL, DFSS, ACCA, APICS, PMP, S4HANA, AWS, or GCP are advantageous.
  • Skills:
    • Strong understanding of SAP business processes.
    • Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
    • Familiarity with access controls and accounting processes.
    • Experience with data conversion tools like LSMW.
  • Experience:
    • At least 4-5 years of experience working on SAP projects.
    • Hands-on involvement in the implementation of at least 2 full-cycle SAP projects (from initiation to closure).

"Outstanding Performance...Always"

Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other.

We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers a competitive compensation, strong benefits, and vacation package, as well as providing you With a fast paced and exciting work environment. Come join our team

Zantech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.