Employee Experience Coordinator
1 month ago
Why ICrossing
For over 20 years, iCrossing has been partnering with the world's largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user experience across digital and physical channels powered by data and intelligent creative.
We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form iCrossing community. What we do starts with our people.
We are part of the Hearst Corporation, the world's leading media, entertainment, and content company, which gives us access to the most valuable data and insights, talent and audiences.
This will start as a temporary role and may be considered for conversion to regular hire
About this job
This role will require the person to be in-office mandatory two days a week, Tuesday and Wednesdays, (this can vary week to week with additional days in office to support events/meetings) with three days remote work.
The Employee Experience Coordinator sits at the intersection of Collaboration X Celebration, fostering a productive work environment and best-in-class experience. You'll create and maintain relationships with internal employees, recruits, vendors, and external clients to get the job done successfully.
You'll take ownership of the day-to-day office operations, with a detailed eye on cultivating an environment of cleanliness and comfort. You're a result's driven DIYer that excels at bringing people together and completing detailed requests quickly.
What You'll Do
- Answer and direct office phone calls, take messages when necessary.
- Greet and assist visitors, ensuring a positive and professional first impression.
- Plan inter-office and virtual events, helping to maximize participation, and creating an engaging experience.
- Provide administrative support to various departments leaders, i.e. calendar and expense management.
- Assist in the preparation of meetings as needed, which include ordering of meals, arranging for specific equipment or materials etc.
- Partnering with internal departments (Marketing, New Business, Finance etc) to ensure detailed projects are done on time and accurately.
- Being "on call" to help different departments or executives with ad-hock projects as they arise.
- Assist with on the ground onboarding of new hires in the Chicago office - i.e. office information and acclimation etc.
- Maintain ordering of office snacks while staying within budget.
- Manage over all appearance of office and meeting rooms.
- Cleaning / organizing all office areas, motivating office staff to help keep areas clean.
- Maintaining office equipment and restocking (printer paper, coffee beans etc) as needed.
- Collaborate closely with building maintenance teams to ensure office is well maintained and scheduling for repairs for general office space and equipment.
- Helping HR/ IT teams with cleaning/ restocking desks and setting up IT equipment.
- Handle and distribute office mail.
- Create and distribute office key fobs to internal employees.
- Assisting HR/ IT teams with exit task i.e. collecting and receiving IT equipment return.
- Ensure office bills are sent to finance for processing.
- Maintain seating charts and employee office lists.
- Proven experience as an office manager with dual administrative assistant duties.
- Ability to handle multiple tasks and prioritize effectively.
- You have a hospitality mindset and always incorporate it into your day-to-day.
- Must be dependable and show strong problem-solving abilities on tasks assigned.
- You create and maintain collaborative partnerships with others.
- You have a wicked attention to detail with emphasis on quality.
- You're a DIYer who doesn't mind fixing things as needed (coffee machine, printer etc) or locating a vendor who can.
- You have a strong sense of urgency.
- You have flexibility with your schedule to help when project/ leadership teams need assistance.
Our Mission & Values
The iCrossing mission is to Transform Experiences. The "we" is implied, but never taken for granted. This mission impacts the way we work, the way we think, the way we treat one another, and the way we evolve into what we want to be. We operate as a community of humans, and we can adapt and evolve because we are guided by values not rules. Our core values map back to our vision.
Be Kind: lead with compassion. What you truly know about someone's life is very little.
Lead with Candor: know the line. Is what you say true, good, and useful?
We Before Me: lead for others. The sum is always going to be greater than the parts.
We evolve clients for a human-centric future - creating a better world for everyone.
Benefits
iCrossing offers a range of employee benefits including generous PTO, 11 paid holidays, 401k + company match, full medical/dental/vision coverage, FSA & HSA options, family leave, commuter benefits, and more.
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