Customer Service Representative

10 hours ago


Pittsburgh, United States Fs-elliott Full time
Customer Service Representative

Department: Global Services

Employment Type: Full Time

Location: Pittsburgh

Description

FS-Elliott is looking for a Customer Service Representative (CSR) to join our team. Our CSRs work to provide our Customers with outstanding customer service that exceeds expectations while receiving, investigating and responding to all Customer inquiries, orders, shipments, products and concerns. Candidates for this role will actively listen to customer service issues and then offer a unique and innovative solution to each problem.

Key Responsibilities
  • Respond to customer requests and questions regarding pricing, availability, products, service questions, and general client concerns.
  • Update customer information in database during and/or after each interaction.
  • Receive and enter phone, fax and emailed orders; ensure accuracy of sales orders.
  • Follow up with Customers on unit prices, shipping date, anticipated delays and any additional information needed by the customer.
  • Anticipate and understand customer needs by responding to their signals; advise and recommend solutions based on those needs.
  • Advise customer(s) of discounts available and inquire if they would like to take
  • advantage of the discount by adding on to the order.
  • Follow up on orders to ensure delivery by specified dates.
  • Proactively ask for direct customer feedback; immediately address any issue and share learning across the entire department.
  • Proactively interface with internal departments (Engineering, Planning & Procurement, Operations, Marketing, and Shipping) to resolve issues and provide solutions for customer.
Skills, Knowledge and Experience
  • Computer skills required: Microsoft Office 365 programs including Word, Excel, Outlook and PowerPoint; and experience with ERP system preferred
  • Excellent organizational skills to effectively prioritize duties and responsibilities; strong attention to detail; flexible
  • Self-motivated, resourceful and adaptable; able to work independently within team focused environment
  • Strong understanding of how to create highly satisfied customers; firm commitment to customer service excellence in all circumstances
  • Solid verbal, writing, and grammatical skills including using tone to maximize the customer experience
  • Strong ability to effectively present information in one-on-one situations to customers and co-workers
  • Must be proficient in problem solving, process analysis; capacity to troubleshoot and correct problems in high-pressure situations
  • Firm commitment to excellence and high standards
  • Ability to follow established policies and procedures


  • Pittsburgh, United States Laurel Linen Service, Inc. Full time

    JOB DESCRIPTION Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who...


  • Pittsburgh, United States Lanxess AG Full time

    Plans, executes expedient and efficient processing of customer orders along with accuracy in the SAP system to ensure products are delivered to LANXESS customers on time and without problems. This includes maintenance of customer messages and contac Customer Service Representative, Customer Service, Representative, Transportation, Supply Chain, Product...


  • Pittsburgh, United States PeopleShare Inc Full time

    PeopleShare is Now Hiring Customer Service Representatives for a Leading Health Care Service Provider in Robinson, PA! Job Details for Customer Service Representatives: Schedule: Monday-Friday (multiple shifts between 8am-8pm) Pay: $17.45-$19.62/hour No Weekends Job Description for Customer Service Representatives: Verify patient insurance coverage by...


  • Pittsburgh, United States PeopleShare Full time

    PeopleShare is Now Hiring Customer Service Representatives for a Leading Health Care Service Provider in Robinson, PA! Job Details for Customer Service Representatives:Schedule: Monday-Friday (multiple shifts between 8am-8pm)Pay: $17.45-$19.62/hour  No Weekends Job Description for Customer Service Representatives: Verify patient insurance coverage by...


  • Pittsburgh, United States PeopleShare Inc Full time

    PeopleShare is Now Hiring Customer Service Representatives for a Leading Health Care Service Provider in Robinson, PA! Job Details for Customer Service Representatives: Schedule: Monday-Friday (multiple shifts between 8am-8pm) Pay: $17.45-$19.62/hour No Weekends Job Description for Customer Service Representatives: Verify patient insurance coverage by...


  • Pittsburgh, United States PeopleShare Inc Full time

    PeopleShare is Now Hiring Customer Service Representatives for a Leading Health Care Service Provider in Robinson, PA! Job Details for Customer Service Representatives: Schedule: Monday-Friday (multiple shifts between 8am-8pm) Pay: $17.45-$19.62/hour No Weekends Job Description for Customer Service Representatives: Verify patient insurance coverage by...


  • Pittsburgh, United States PeopleShare Full time

    PeopleShare is Now Hiring Customer Service Representatives for a Leading Health Care Service Provider in Robinson, PA! Job Details for Customer Service Representatives:Schedule: Monday-Friday (multiple shifts between 8am-8pm)Pay: $17.45-$19.62/hour No Weekends Job Description for Customer Service Representatives:Verify patient insurance coverage by making...


  • Pittsburgh, United States Dollar Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is ideal for someone who is passionate about providing exceptional service and building strong relationships with customers.


  • Pittsburgh, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are looking to bring on board a Customer Service Representative in Pittsburgh, Pennsylvania. In this role, you'll handle various customer inquiries and issues, keep precise customer records, and ensure efficient processing of customer applications. You'll also play a key role in monitoring customer accounts and taking...


  • Pittsburgh, United States FS-Elliott Full time

    Customer Service RepresentativeDepartment: Global ServicesEmployment Type: Full TimeLocation: PittsburghDescriptionFS-Elliott is looking for a Customer Service Representative (CSR) to join our team. Our CSRs work to provide our Customers with outstanding customer service that exceeds expectations while receiving, investigating and responding to all Customer...


  • Pittsburgh, United States XPO Full time

    What youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: Transportation experience Excellent...


  • Pittsburgh, United States Integrated Resources, Inc Full time

    Job Title: Customer Service RepresentativeLocation: Pittsburgh, PA Duration: 3+ Months Job Description: Investigate and resolve customer inquiries and service-related issues in a timely and efficient manner.Accurately input and update customer information, service requests, and other relevant data into internal systems.Handle sensitive customer information...


  • Pittsburgh, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...


  • Pittsburgh, United States Highmark Full time

    This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries ar Customer Service Representative, Customer Service, Representative, Lead, Retail, Healthcare


  • Pittsburgh, United States U-Haul Full time

    Location: 1200 Western Ave, Pittsburgh, Pennsylvania 15233 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Pittsburgh, United States U-Haul Full time

    Location: 1052 Washington Blvd, Pittsburgh, Pennsylvania 15206 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Pittsburgh, United States UPMC Full time

    UPMC - JobID: 21188759 [Customer Service Representative] As a Customer Service Representative at UPMC, you'll: Welcome, assist and direct patients, visitors, guests and vendors to appropriate areas of the hospital; Greet each patient/customer as they present, determining the reason for visit, and anticipating and responding to customer needs; Prioritize and...


  • Pittsburgh, United States OTC Industrial Technologies Full time

    OTC Industrial Technologies is looking for a Customer Service Representative to join our team in Pittsburgh, PA! As a Customer Service Representative, you will be the primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, orders, complaints, returns and...


  • Pittsburgh, Pennsylvania, United States Taymax Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at the Taymax Group. As a key member of our front desk staff, you will be responsible for providing exceptional service to our members, prospective members, and guests.The ideal candidate will have a strong background in customer service,...


  • Pittsburgh, United States Dollar Bank Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Dollar Bank. In this role, you will provide exceptional customer service by assisting customers with banking transactions, answering their queries, and resolving any issues they may face.Job SummaryThis is an excellent opportunity for individuals who are passionate about...