Teller Fraud Prevention Specialist

2 weeks ago

Morton, United States The General Full time

Make the change and be the difference. Take ownership at MCB

Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 55 branch locations and over $5 billion in assets We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets, our employees. Each MCB employee OWNS a portion of the bank with our ESOP (Employee Stock Ownership Plan). The ESOP has proven to be a substantial benefit to employees upon retirement.

Enjoy the Benefits of working at MCB

Employee Paid Voluntary Benefits:

Medical, Dental, Vision, Short-Term Disability, HSA, FSA, 401k.

MCB Paid:

Life and AD&D Insurances and Long-Term Disability, Vacation Days, Personal Days, and Paid Holidays.

Job Summary

At Morton Community Bank, a Teller Fraud Prevention Specialist's primary responsibility is to use sound reasoning and
good judgment to deter, detect and investigate fraud in the Bank related to teller transactions. This role is responsible to
review overrides generated within the Teller software and review transactions from non-customers cashing on-us checks.
The ideal candidate is naturally inquisitive, imaginative, and passionate about fighting fraud.

Essential Duties & Responsibilities
•Develop and maintain fraud detection strategies and business rules that balance fraud loss and customer experience.
•Decision teller transactions requiring an override using proven fraud mitigation rules.
•Decision teller transactions from non-customers cashing on-us checks using proven fraud mitigation practices.
•Monitor transactions for potential elder fraud, new account fraud, deposit fraud, loan fraud, check fraud and account takeover fraud. Take appropriate action when fraud is observed to prevent further loss to the Bank or customer.
•Provides recommendations supported by data in the implementation of new fraud alerts and controls.
•Communicate quickly with other bank employees regarding fraudulent activity to mitigate further losses to the Bank.
•Assist in the removal of stale dated teller alerts within the systems.
•Maintain a working knowledge of fraud prevention guidelines and techniques.

Supervisory Requirements
Personnel Management: This position has no supervisory responsibilities.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
•The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing
repetitive motions.
•Medium exertion; exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects.
•The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal.

Work Environment
The work environment characteristics described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
•The noise level in the work environment is usually moderate.
•Employees, who work 7 ½ continuous hours or more, must take a 30-minute uninterrupted lunch break no later
than 5 hours after beginning their workday

Education and Qualifications
Essential:
•High school diploma or equivalent
•BSA and other Bank related training through BAI is required annually

Knowledge and Skills
•Strong knowledge of the EZTeller software solution.
•Strong knowledge of fraud mitigation practices.
•Ability to handle most problems in an independent manner.
•Possess exceptional customer service skills.
•Team player who operates well in a dynamic, "all hands-on deck" approach.
•Strong problem solving, priority setting and decision-making skills.
•Strong commitment to MCB's vision and role in the communities we serve.
•Positive, resourceful, and flexible.
•Ability to work effectively with individuals from diverse communities and cultures.
•Outstanding written, verbal, interpersonal, active listening skills and relationship building capabilities.
•Ability to multitask and perform a variety of job functions in any given day.

Experience
Essential:
•Minimum of two years' experience as a bank teller
•Some clerical, administrative, cash handling, sales or customer service experience preferred
•Knowledge of customer service principles
•Relevant computer skills

Required Training
•Regulatory based on functional As assigned
•The Accountability Experience (Every 2 Years)
•Creating an Outstanding Customer Experience (Annually)
•Essential Communication (Every 2 Years)
•Critical Thinking (Every 2 Years)
•Engaging Our Customers (Annually)
•How to Make Yourself Indispensable (Every 2 Years)
•Legal Foundations in Banking (Once)
•Principles of Banking (Once)

Licenses and Certifications
Essential: Desirable:

This job description is not an employment contract, implied or otherwise; therefore, employment relationship remains "at-will."

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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