IT Senior Support Specialist

4 days ago

Chicago, United States The Scion Group Full time
Want to learn more about The Scion Group? Check out our website.

We're hiring immediately

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Your Opportunity

Scion is paving a path in student living and we're seeking a talented IT Senior Support Specialist to join us in executing our vision. This position will focus on the support of a mid-sized Windows Server domain environment and provide troubleshooting support for a nationwide portfolio of remote sites.

The IT Senior Support Specialist is perfect for anyone passionate about systems operations, has excellent customer service skills and ready to work in a fast-paced corporate office environment. This role demands persistent problem-solving, unwavering follow through and an innovative mind.

Your Responsibilities
  • Support corporate office staff and executive team IT needs
  • Oversee and be the direct POC for the IT Support Specialist team
    • Serve as escalation point for support tickets
  • Responsible for managing on-boarding and off-boarding of corporate employees
    • Maintain Corporate New Hire Calendar
    • Make sure hardware inventory is available for New Hires
    • Ensure desk setups are completed before start date
  • Maintain the operation and upkeep of all corporate hardware and technologies
    • Computers
    • Digital Signage
    • Teams Rooms
    • A/V
    • IT Staging Area
  • Development and implementation of best practices and procedures
  • Participate in change management of hardware and software upgrades
  • Manage IT inventory at the corporate office
    • Manage incoming hardware orders for corporate and properties
    • Responsible for maintaining and facilitating hardware order request with the Director of IT
  • Provide direction for third-party service contractors and vendors
  • Identify and escalate problems according to team procedures
  • Stay current on industry knowledge and best practices
  • Occasional Onsite Visits
  • Perform implementation of system upgrades
  • Perform break-fix for onsite systems as necessary
  • Facilitates vendor meets
  • Advises and provides guidance to staff members regarding IT operations
  • Designs networking and systems solutions for property on-boarding during company acquisitions
The responsibilities listed above may not be all inclusive.

What We Require
  • Bachelor's degree in relevant field or equivalent experience providing help desk support
  • Valid Driver's License
  • Exceptional working knowledge of Windows 10 & 11, Server 2019 & 2022
  • Experience with installing, configuring and troubleshooting Windows 10, 7, XP, Apple OSX, Office 2016 and above, and VPN systems.
  • Intermediate experience with wireless devices (PC, Mac) and (iOS and Android)
  • Administration and management of Office 365, Active Directory, Deepfreeze, MDM (JAMF)
  • Working knowledge of Networking concepts and hardware such as VLAN, Firewalls (SonicWALL), Switches, Routers
  • Setup and configuration of VOIP phone hardware (Cisco, Polycom) and services
  • Configuration and troubleshooting of local and networked Printers
  • Some hands-on experience with security cameras, A/V equipment, conference room setup
  • Use of remote support tools such as TeamViewer and RDP
  • Previous experience with or willingness to learn Microsoft Power Platform (Power Apps, Power Automate, Power BI, etc.)
  • Ability to wear multiple hats and execute from various perspectives during projects
  • Excellent customer service skills and consistent follow through
  • Excellent written and verbal communication skills
Operational Details
  • Job location is based at the Chicago Headquarters
  • Working hours consist of standard daytime business operating hours with occasional after-hours availability for emergencies from time-to-time.
  • Up to 25% travel throughout the year may be required
  • Ability to lift up-to 50 lbs. of equipment
Your Benefits
  • FLSA Status Exempt
  • Discretionary annual bonus
  • Paid Time Off + Floating Holidays
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k Matching
  • Paid Parental Leave
  • Learning reimbursement opportunities

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND-B #wearehiring #werehiring

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