Guest Service Specialist
3 weeks ago
** Guest Service Specialist**
**Job Category****:** Golf **Requisition Number****:** GUEST003594 Showing 1 location **Job Details**
**Description**
Like all great organizations, we strive to hire the best and we value integrity, excellence, respect, inclusion, collaboration, and care. We refer to our team as Solve City, and like our customers who are working towards improvement, our motto is Grow, everyday. What is special about our Solve City culture is how much we:
Encourage independent decision-making by employees
share information openly, broadly, and deliberately
Value attitude, effort and excellence
Focus on we not me
Seek to positively impact lives
Have fun
Look for solutions in every challenge
Position Summary:
Creates a positive experience by ensuring guests/members are greeted and promptly established in the bays. Processes merchandise sales and maintains booking schedules.
Essential Duties:
* Provides sincere and courteous service to all guests
* Maintains the lobby and front desk and ensures areas are neat and organized. Ensures bays are clean and ready for customers.
* Educates customers on the interactive golf applications, menu app, and other applicable facility applications.
* Maintains online booking schedules
* Processes and records merchandise sales transactions. Maintains accountability for all sales and money transactions generated
* Assists with rotating stock, keeping displays clean and orderly and creating appealing displays.
* Engages in telephone correspondences with prospective members to introduce the facility and conducts facility tours.
* Maintains a complete understanding of membership categories and new member enrollment. Answers member and prospective member questions about the offered programs.
* Assists in educating guests regarding policies, current wait time, and restaurant information
* Assists with food and beverage activities
* Assists service staff with bussing tables, taking cocktail and food orders to include to-go orders and curbside pick-ups.
* Performs other duties as assigned or
Education/Experience:
* High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
* Food Handlers Card/Certification is preferred
Job Knowledge, Skill, and Ability Preferences
* Ability to read and speak English may be required in order to perform the duties of the job
* Meets state age requirements for handling alcoholic beverages
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
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