Product Owner

3 weeks ago


Providence, United States CareerBuilder Full time

As the Product Owner, you will work with customers, end users, and the development team to make sure the product addresses user needs and aligns with the product strategy. You are the primary point of contact for customers ensuring that products deliver the maximum value to the user by analyzing their business processes, needs and requirements. You will develop a thorough knowledge of retailer management and optimization solutions, a suite of applications to manage relationships and interactions with existing and potential retailers. Reporting to the Product Director, Retailer Management & Optimization, your goal is to improve retailer relationships; assist in retailer retention; and drive sales growth. This role aslo includes enhancing existing products, creating new products, and being a key product champion for both internal and external audiences.

Responsibilities:

Work with customers, end users, and the development team to make sure the product meets user needs and aligns with the product strategy
Define specific product features and break them into user stories
Writes user stories and ensures each story has the correct acceptance criteria
Gather, manage, and prioritize the product backlog
Work closely with engineering and quality assurance to ensure the right customer problem is solved. This can involve sharing market research and competitive analysis with the team to best focus their efforts.
Advocate on behalf of the customer for the development team
Evaluate the work done by the development team and provide constant feedback
Update FRDs, user guides, and other product documentation
Lead customer engagements: business process analyses, demo/config. workshops, re-occurring support mtgs.
Document customers needs (gaps specs./BRs)
Track progress towards the release of a product
Contribute to the product vision, strategy, and roadmap
Perform user acceptance testing of new features and functions.
Flexible to work within Agile, Waterfall or hybrid development model
Engage with customers at different levels to understand business needs, analyze, document, evaluate and prioritize the requirements and make recommendations on the solution.
Immerse in new business areas to gain domain expertise with proactive research and fast learning.
Evangelize the value of the products to our customers, grow adoption and utilization.

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