Associate Director Client Management

2 weeks ago

Carlsbad, United States Schneider Electric Full time

Join Schneider Electric and power your career As a global specialist in energy management with operations in more than countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in Utilities & Infrastructures, Industries & Machine Manufacturers, Non-residential Buildings, Data Centers & Networks and Residential. Focused on making energy safe, reliable, efficient, productive and green, the company’s , plus employees achieved sales of about 34 billion EUR in , through an active commitment to help individuals and organizations make the most of their energy.

We are currently recruiting for an Associate Director position to our European Client Management team within Europe. You will be joining a team that is vital to the future success of the business, and you will play a key role in developing the success relationship with our client. Majority of clients under management are international companies and would be located in Europe. Services covered ranges from Emission reporting initiatives & reporting, ensuring compliance with reporting standards and regulation but also Energy Procurement and Energy Reporting Services.

Responsibilities include:

Managing a team of Client Managers and Client Associate

Own all revenue targets and KPI’s and demonstrate exemplary performance against such

Support your team members in day-to-day and development activities

For your team clients, being seen as the Exec Sponsor of the program

Reporting into a CM Director

Being CM for a subset of accounts you will own personally

Proactively maintaining regular dialogue with key contacts whilst identifying and developing new (up sell) opportunities

Targeting further key stakeholders within client organization to promote company offering with objective to developing additional sales revenue

Ensure timely, complete and accurate information is relayed to our customers in an effective way

Ensure client commercial agreements are negotiated and renewed ahead of expiry date, negotiating fee increases in line with internal guidance

Understand and manage the client relationship through excellent formal and informal communication including, but not limited to, the client’s business operation, key contacts and their respective roles, their market risk tolerance, and their industry pressures

To arrange client meetings either in person or by Webinar/LiveMeeting technology to promote the business through presentations and existing account analysis

Ensuring age of debt is maintained at agreed levels

Create Account Management Plan for each Account under ownership, constantly striving to deliver best in class customer service

Coordinate internally and externally our service deliverables. Owning resolution of ‘clients at risk’ process

Maintain ongoing working knowledge of key Schneider Supply products including risk management, renewable energy procurement, carbon & sustainability compliance and data management

Interact with Client Management team and operational team to ensure contracted scope is delivered on time, resolve any issues

Pass on and fully support any opportunities that are more suitably positioned via specialist sales resources in our group

What we can offer you:

Working at the most sustainable company in the world

International, empowering environment and a very welcoming and friendly team

Flexible working models to ensure a balance of family and working life

A company culture that encourages performance and cooperation

Real future career-building opportunities

Above-average compensation package

See what our people have to say about working for Schneider Electric:

Position Requirements:

Language skill set: English & other European language

Bachelor or Master Degree (preferably in Maths, Finance, Sustainability or Business studies)

Charismatic, energetic and reassuring presence

Team Management experience

Exemplary communication skills at all levels of businesses; Commercial, risk management and negotiation experience; Excellent Sustainability Reporting and energy market knowledge; Problem ownership skills; Positive leadership skills; Entrepreneurial

Minimum 10-15 years of relevant work experience in Sustainability Reporting

Minimum 10-15 years of Client Management experience

Willingness to travel

Character Requirements:

Integrity: being above board in all internal & external relationships

Decisiveness: has the ability to sort through information and make appropriate and timely decisions

Responsibility: understands expectations and follows through in accomplishing them

Thoroughness: pays close attention to detail and produces accurate work in a timely fashion

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