Patient Service Supervisor Oncology
4 weeks ago
EDUCATION & EXPERIENCE Minimum Qualifications: * Associate degree and three years clerical or customer service experience. An equivalent combination of education and experience relevant to the role may be considered for this position. JOB SUMMARY The Patient Services Specialist Supervisor has advanced Patient Services Specialist skills and is an expert in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities and facilitating access to UTMB services for new and returning patients. ESSENTIAL JOB FUNCTIONS SUPERVISOR RESPONSIBILITIES: * Assist manager with day-to-day operation of clinic(s). * Supervises, directs and evaluates Patient Services Specialist personnel. * Provides feedback to manager regarding Patient Services Specialist personnel. CUSTOMER SERVICE: * Provides high level customer service in all interactions with internal and external customers. * Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. * Answers calls accurately and with exceptional customer service at all times. * Ensures caller's needs are met and accurate information is obtained. * Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate. * Acts as patient advocate and liaisons with various departments to meet mutual goals. * Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail. * Addresses concerns of patients, provides service recovery, and escalates issues as needed. SCHEDULING: * Applies the policies of the clinical entity to schedule appointments. * Coordinates financial counseling for day surgery. * Completes reminder calls to patients for scheduled appointments. * Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. * Provides out of pocket cost estimates to patients. * Counsels patients about unpaid bills. * Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services ARRIVAL: * Arrives patients and prepares paperwork/chart for visit. * Appropriately receipts all monies collected, tokens distributed, and deferments authorized. REGISTRATION: * Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. * Obtains and documents information required for third party reimbursement. * Ensures compliance with Medicare and third-party coverage. * Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. DISPOSITION: * Fully dispositions each patient within the designated timeline. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities. Compensation
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Patient Service Supervisor Oncology
2 weeks ago
Galveston, Texas, United States University of Texas Medical Branch Full timeEDUCATION & EXPERIENCEMinimum Qualifications: Associate degree and three years clerical or customer service experience. An equivalentcombination of education and experience relevant to the role may be considered for thisposition.JOB SUMMARYThe Patient Services Specialist Supervisor has advanced Patient Services Specialist skills and is an expertin...
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Galveston, United States UTMB Health Full timeSr. Oncology Nurse Clinician or Oncology Nurse Clinician Galveston, Texas, United States Nursing & Care Management UTMB Health Requisition # 2400831 This is an open-pooled position. Applicants' education/experience will be considered and the position may be filled at a lower or higher level, as appropriate. JOB DESCRIPTION The Oncology Nurse Clinician...
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Galveston, United States UTMB Health Full timeSr. Oncology Nurse Clinician or Oncology Nurse Clinician Galveston, Texas, United States Nursing & Care Management UTMB Health Requisition # 2400831 This is an open-pooled position. Applicants' education/experience will be considered and the position may be filled at a lower or higher level, as appropriate. JOB DESCRIPTION The Oncology Nurse Clinician...
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Radiation Oncology Physician
3 weeks ago
Galveston, United States AMN Healthcare Full timeJob Details Transform lives and advance your career with a leading provider of advanced cancer treatments. The University of Texas Medical Branch (UTMB) - Galveston seeks candidates for a general radiation oncology opportunity. The successful candidate will access state-of-the-art technologies and a collaborative, multidisciplinary approach to patient care....
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Patient Services Specialist I/II
4 weeks ago
Galveston, United States University of Texas Medical Branch Full time* This is an open-pooled position. Applicants' education/experience will be considered and the position may be filled at a lower or higher level, as appropriate. * Job Summary: Patient Service Specialist I - The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care,...
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Nursing Supervisor, Oncology
4 weeks ago
Galveston, United States UTMB Health Full time**REQUIRED EDUCATION / EXPERIENCE**: RN with Associate's degree in nursing and four years of clinical experience, including two years as a charge nurse. Current license or valid permit to practice professional nursing in Texas **JOB SUMMARY**: The Nursing Supervisor is responsible and accountable for directing and facilitating the flow of patient care...
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Nursing Supervisor, Oncology
2 weeks ago
Galveston, United States UTMB Health Full timeREQUIRED EDUCATION / EXPERIENCE:RN with Associate's degree in nursing and four years of clinical experience, including two years as a charge nurse. Current license or valid permit to practice professional nursing in TexasJOB SUMMARY:The Nursing Supervisor is responsible and accountable for directing and facilitating the flow of patient care activities of the...
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Pharmacy Clinical Practice Specialist
1 month ago
Galveston, United States UTMB Health Full timePharmacy Clinical Practice Specialist - Oncology **Galveston, Texas, United States** Allied Health UTMB Health Requisition # 2401417 **JOB DESCRIPTION** The Pharmacy Clinical Practice Specialist provides comprehensive pharmaceutical care to patients on a given medical service. **EDUCATION & EXPERIENCE** **Minimum Qualifications:** + Bachelor of...
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Nursing Supervisor, Oncology
2 weeks ago
Galveston, United States UTMB Health Full timeREQUIRED EDUCATION / EXPERIENCE: RN with Associate's degree in nursing and four years of clinical experience, including two years as a charge nurse. Current license or valid permit to practice professional nursing in Texas JOB SUMMARY: The Nursing Supervisor is responsible and accountable for directing and facilitating the flow of patient care activities...
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Pharmacy Clinical Practice Specialist
1 month ago
Galveston, United States University of Texas Medical Branch Full timeJOB DESCRIPTION The Pharmacy Clinical Practice Specialist provides comprehensive pharmaceutical care to patients on a given medical service. EDUCATION & EXPERIENCE Minimum Qualifications: * Bachelor of Science in Pharmacy or Doctor of Pharmacy degree. * Completion of an ASHP accredited post-graduate year 1 residency program or 3 years of related...
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Rehabilitation Services Supervisor
4 weeks ago
Galveston, United States UTMB Health Full timeRehabilitation Services Supervisor (Physical or Occupational Therapist) Pediatrics **Galveston, Texas, United States** Allied Health UTMB Health Requisition # 2401741 **ABOUT UTMB Health** UTMB Health is a modern health sciences center with world-renowned research facilities and a dynamic network of hospitals and clinics located throughout the greater...
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Rehabilitation Services Supervisor
1 month ago
Galveston, United States UTMB Health Full timeRehabilitation Services Supervisor (Physical or Occupational Therapist) Pediatrics Galveston, Texas, United States Allied Health UTMB Health Requisition # 2401741 ABOUT UTMB Health UTMB Health is a modern health sciences center with world-renowned research facilities and a dynamic network of hospitals and clinics located throughout the greater...
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Cytology Lab Supervisor, Lab Services
1 month ago
Galveston, United States UTMB Health Full timeCytology Lab Supervisor, Lab Services - Cytology **Galveston, Texas, United States** Clinical Laboratory UTMB Health Requisition # 2402026 **JOB SUMMARY** Technical Supervisor, Laboratory Services provides leadership oversight to pre-analytical, specimen collection, specimen processing and/or laboratory support areas. As a leader in these areas, the...
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Cytology Lab Supervisor, Lab Services
6 days ago
Galveston, United States UTMB Health Full time**JOB SUMMARY** Technical Supervisor, Laboratory Services provides leadership oversight to pre-analytical, specimen collection, specimen processing and/or laboratory support areas. As a leader in these areas, the supervisor must be an expert in specimen identification, specimen integrity, specimen accessioning and the best laboratory practice. Supervises...
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Rehabilitation Services Supervisor
1 month ago
Galveston, United States University of Texas Medical Branch Full timeABOUT UTMB Health UTMB Health is a modern health sciences center with world-renowned research facilities and a dynamic network of hospitals and clinics located throughout the greater Galveston - Houston area, and we are searching for a Physical or Occupational Therapist experienced in Pediatrics and NICU to join our team as a Rehabilitation Services...
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Cytology Lab Supervisor, Lab Services
1 month ago
Galveston, United States University of Texas Medical Branch Full timeJOB SUMMARY Technical Supervisor, Laboratory Services provides leadership oversight to pre-analytical, specimen collection, specimen processing and/or laboratory support areas. As a leader in these areas, the supervisor must be an expert in specimen identification, specimen integrity, specimen accessioning and the best laboratory practice. Supervises the...
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Patient Services Specialist I
2 weeks ago
Galveston, United States UTMB Health Full time**Minimum Qualifications**: Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be...
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Rehabilitation Services Supervisor
1 month ago
Galveston, United States University of Texas Medical Branch Full timeABOUT UTMB Health UTMB Health is a modern health sciences center with world-renowned research facilities and a dynamic network of hospitals and clinics located throughout the greater Galveston - Houston area, and we are searching for a Physical or Occupational Therapist experienced in Pediatrics and NICU to join our team as a Rehabilitation Services...
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Patient Services Specialist Ii
6 days ago
Galveston, United States UTMB Health Full time**Minimum Qualifications**: Associate degree and one year of clerical or customer service experience. An equivalent combination of education and experience relevant to the role may be considered for this position. For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90...
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Patient Services Specialist I
4 weeks ago
Galveston, United States University of Texas Medical Branch Full timeMinimum Requirements: Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained...
