Patient Services Specialist I/II
3 weeks ago
* This is an open-pooled position. Applicants' education/experience will be considered and the position may be filled at a lower or higher level, as appropriate. * Job Summary: Patient Service Specialist I - The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients. Patient Service Specialist II - The Patient Services Specialist II has advanced Patient Services Specialist skills and is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities and facilitating access to UTMB services for new and returning patients Minimum Qualifications: Patient Service Specialist I - * Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. Patient Service Specialist II - Associate degree and one year of clerical or customer service experience. An equivalent combination of education and experience relevant to the role may be considered for this position. Required: For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position Job Duties: CUSTOMER SERVICE: * Provides high level customer service in all interactions with internal and external customers. * Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. * Answers calls accurately and with exceptional customer service at all times. * Ensures caller's needs are met and accurate information is obtained. * Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate. * Acts as patient advocate and liaisons with various departments to meet mutual goals. * Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail. * Addresses concerns of patients, provides service recovery, and escalates issues as needed. SCHEDULING: * Applies the policies of the clinical entity to schedule appointments. * Coordinates financial counseling for day surgery. * Completes reminder calls to patients for scheduled appointments. * Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. * Provides out of pocket cost estimates to patients. * Counsels patients about unpaid bills. * Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. ARRIVAL: * Arrives patients and prepares paperwork/chart for visit. * Appropriately receipts all monies collected, tokens distributed, and deferments authorized. REGISTRATION: * Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. * Obtains and documents information required for third party reimbursement. * Ensures compliance with Medicare and third-party coverage. * Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. DISPOSITION: * Fully dispositions each patient within the designated timeline. * Adheres to internal controls established for department. Salary Range: Actual salary commensurate with experience. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities. Compensation
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Patient Services Specialist II
5 days ago
Galveston, United States University of Texas Medical Branch Full time***This is an open-pooled position. Applicants' education/experience will be considered and the position may be filled at a lower or higher level, as appropriate.*** Patient Services Specialist I Job Summary: The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care,...
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Patient Services Specialist II
6 days ago
Galveston, United States UTMB Health Full time***This is an open-pooled position. Applicants' education/experience will be considered and the position may be filled at a lower or higher level, as appropriate.***Patient Services Specialist IJob Summary: The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by...
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Patient Services Specialist I
1 week ago
Galveston, United States UTMB Health Full time**Minimum Qualifications**: Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be...
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Patient Services Specialist II
1 month ago
Galveston, United States UTMB Health Full timePatient Services Specialist II - UHC Dermatology **Galveston, Texas, United States** **New** Clerical & Administrative Support UTMB Health Requisition # 2402412 **Minimum Qualifications:** Bachelor's Degree and no experience or High School or equivalent and 2 years customer service and/or clerical experience. **Job Summary:** The Patient Services...
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Patient Services Specialist II
4 weeks ago
Galveston, United States UTMB Health Full timePatient Services Specialist II - UHC Dermatology **Galveston, Texas, United States** **New** Clerical & Administrative Support UTMB Health Requisition # 2402412 **Minimum Qualifications:** Bachelor's Degree and no experience or High School or equivalent and 2 years customer service and/or clerical experience. **Job Summary:** The Patient Services...
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Patient Services Specialist I
1 month ago
Galveston, United States University of Texas Medical Branch Full timeMinimum Requirements: Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained...
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Patient Services Specialist I
4 weeks ago
Galveston, United States University of Texas Medical Branch Full timeMinimum Requirements: Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained...
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Patient Services Specialist I
4 days ago
Galveston, United States UTMB Health Full timeEDUCATION/ EXPERIENCE REQUIRED: Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be...
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Patient Services Specialist I
4 days ago
Galveston, United States UTMB Health Full timeMinimum Requirements: Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained...
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Patient Services Specialist Ii
4 weeks ago
Galveston, United States UTMB Health Full time**Minimum Qualifications**: Associate degree and one year of clerical or customer service experience. An equivalent combination of education and experience relevant to the role may be considered for this position. For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90...
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Patient Services Specialist Ii
1 month ago
Galveston, United States UTMB Health Full time**Minimum Qualifications** Bachelor’s degree and one year experience or High School or equivalent and three years clerical or customer service experience. **Job Summary** The Patient Services Specialist II has advanced Patient Services Specialist skills and is proficient in independently maintaining a positive patient experience by consistently...
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Patient Services Specialist II
7 days ago
Galveston, United States UTMB Health Full timePatient Services Specialist II - UHC 5th FL Clinics **Galveston, Texas, United States** **New** Clerical & Administrative Support UTMB Health Requisition # 2403049 **Minimum Qualifications** Bachelor's degree and one year experience or High School or equivalent and three years clerical or customer service experience. **Job Summary** The Patient...
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(Bilingual) Patient Services Specialist I
4 days ago
Galveston, United States UTMB Health Full time**Job Description**: The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients. Minimum...
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Patient Services Specialist I
2 weeks ago
Galveston, United States UTMB Health Full timePatient Services Specialist I - Radiology, OSA / Receptionist Galveston, Texas, United States Clerical & Administrative Support UTMB Health Requisition # 2304987 Minimum Qualifications: Bachelor’s Degree and no experience or High School or equivalent and 2 years customer service and/or clerical experience. Job Summary: The Patient Services...
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Galveston, Texas, United States University of Texas Medical Branch Full timeMinimum QualificationsAssociate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained...
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Patient Services Specialist I
4 days ago
Galveston, United States UTMB Health Full timePatient Services Specialist I - Island Pediatrics West Galveston, Texas, United States New Clerical & Administrative Support UTMB Health Requisition # 2400451 Minimum Qualifications: Bachelor’s Degree and no experience or High School or equivalent and 2 years customer service and/or clerical experience. Job Summary: The Patient Services Specialist I create...
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Patient Services Specialist I
1 day ago
Galveston, United States UTMB Health Full timePatient Services Specialist I - Island Pediatrics West Galveston, Texas, United States New Hot Clerical & Administrative Support UTMB Health Requisition # 2400451 Minimum Qualifications: Bachelor’s Degree and no experience or High School or equivalent and 2 years customer service and/or clerical experience. Job Summary: The Patient Services Specialist I...
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Patient Services Specialist II
1 month ago
Galveston, United States University of Texas Medical Branch Full timeMinimum Qualifications: Bachelor's Degree and no experience or High School or equivalent and 2 years customer service and/or clerical experience. Job Summary: The Patient Services Specialist I create a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of...
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Patient Services Specialist II
3 weeks ago
Galveston, United States University of Texas Medical Branch Full timeMinimum Qualifications: Bachelor's Degree and no experience or High School or equivalent and 2 years customer service and/or clerical experience. Job Summary: The Patient Services Specialist I create a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of...
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(Part-time) Patient Services Specialist I
4 days ago
Galveston, United States UTMB Health Full time(Part-time) Patient Services Specialist I - Friendswood, Ophthalmology Galveston, Texas, United States New Clerical & Administrative Support UTMB Health Requisition # 2403185 Job Description: The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating...
