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customer care representative
1 month ago
Spherion of NJ is now seeking Customer Care Representatives for in office positions located in Woodbridge, NJ. The Customer Care Representatives will work in a dynamic service center where professionalism and commitment to a team environment is highly valued. Customer Care Representatives handle a large volume of inbound calls from customers, agents, and third parties. The Customer Care Representatives will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. The Customer Care Representative is a temp - perm position with opportunities for advancement and permanent employment.
Perks & Benefits:
Onsite gym & nurse practitioner
$20 - $22/hour BOE
Temp - perm * ( about 6-8 months)
As a temp-perm employee Spherion does offer benefits to their employees
When made a perm employee the company offers: Health, Vision, Dental, 401k , tuition reimbursement, pet insurance, legal advice, + More
Shifts range from 8 am to 7 pm, including early shifts from 8 am to 4 pm or 9 am to 5 pm, and later shifts from 10 am to 6 pm or 11 am to 7 pm. There's also a rotating Saturday shift once a month or every three weeks, with reduced hours on those days.
Responsibilities:
Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.
Deliver first call resolution and make it easy for the customer.
Develop and maintain complete product knowledge of all three lines (Auto, Homeowner and Umbrella).
Accurately enter and update policy information into the various processing systems and handle phone inquiries.
Develop and foster Agent/Company Relationships.
Perform research and initiate changes/corrections to customer?s policies according to established procedures and sound business judgment.
Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.
Other duties as assigned
Working hours: 8:00 AM - 7:00 PM
Skills:
The ability to communicate in Spanish is a plus
College degree and/or NJ Property & Casualty license are a plus.
Education:
High School
Experience:
1-4 years
Qualifications:
Above average interpersonal, listening, communication and organizational skills.
Good analytical and decision making skills.
Excellent computer/data entry and general math skills.
High energy and motivation to follow up and take ownership.
Flexibility and ability to work under pressure.
Willingness and ability to learn new functions within the Customer Solutions Center.
2-3 years customer service experience
Apply to this posting and please be sure to attach your resume.
If you are a fit for this role a member of our team will contact you to schedule an interview and discuss this opportunity
Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.Deliver first call resolution and make it easy for the customer.Develop and maintain complete product knowledge of all three lines (Auto, Homeowner and Umbrella).Accurately enter and update policy information into the various processing systems and handle phone inquiries.Develop and foster Agent/Company Relationships.Perform research and initiate changes/corrections to customer?s policies according to established procedures and sound business judgment.Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.Other duties as assigned
experience
1-4 years
skills
The ability to communicate in Spanish is a plusCollege degree and/or NJ Property & Casualty license are a plus.
qualifications
Above average interpersonal, listening, communication and organizational skills.Good analytical and decision making skills.Excellent computer/data entry and general math skills.High energy and motivation to follow up and take ownership.Flexibility and ability to work under pressure.Willingness and ability to learn new functions within the Customer Solutions Center.2-3 years customer service experience
education
High School
