Medical Assistant II

6 days ago

Jacksonville, United States Novant Health Full time

Overview:

Works in collaboration with the providers to assess, plan, provide exemplary patient care and implement a plan of care. Orders, interprets and records results of clinical tests and reports results to physicians.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. - Our team members are part of an environment that fosters team work, team member engagement and community involvement. - The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. - All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Qualifications:

Education: High School Diploma or GED. Certified Medical Assistant.

Experience: 3 years previous medical / physician office experience preferred. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. Performs other duties as assigned. Individual will possess commensurate combination of education, experience and qualifications.

Responsibilities:

Responsibility I: NHRMC Standards of Performance
Ownership responsible for all outcomes of efforts and actions
Teamwork demonstrates a willingness to assist co-workers and to accept additional assignments as requested to support the department efficiently
Communication acknowledge patients and co-workers, listen attentively while maintaining eye contact and speaking to them directly and respectfully
Compassion Be an advocate for patients, families and teammates. Show them you care and always follow up.

Responsibility II: Administrative
Front desk reception, answering phones and scheduling appointments as needed
Greet patients, completion of registration forms, and give instructions
Filing and maintaining medical records ensuring proper documentation
Arranging for hospital admissions and outside referrals for the physician
Calling prescriptions to the pharmacy for the physician
Communication skills using appropriate medical terminology
Works with pharmacies and insurance companies on prior authorizations
Following appropriate legal and ethical professional conduct

Responsibility III. Clinical
Recording patient interview, history and chief complaint
Ability to obtain an accurate set of vitals
Ability to perform routine EKG and document accordingly
Strong working knowledge of current medications, dosing information and prescribing requirements
Prepares and administers medications, vaccines and treatments with knowledge of purpose and adverse effects of nursing care provided
Ability to comfortably administer respiratory therapies; i.e. nebulizer treatments
Change dressings, applying bandages, removing sutures and other first aid procedures.
Phlebotomy and collection of specimens
Providing patient education with regards to office policies, medications, management of diseased, home treatments and special diets
Assisting the physician with exams and minor office surgery
Maintaining supplies, equipment, stocking and sterilizing instruments
Recording accurate refrigerator temperature logs daily, as well as spore testing on Autoclaves
Disposing of biohazard waste according to OSHA standards
Performing accurate, legal, and ethical documentation at all times
Maintains compliancy within regulatory agencies such as HIPAA, OSHA and CLIA and JCAHO if applicable

Responsibility IV: Accountability of Patient Care
Ensures that patients have all information and questions answered about their health and treatments received, to include future treatment plans
Completes all documentation for observation, planning and evaluation of care provided to patients
Assumes responsibility for tracking patient through radiology, laboratory and all other referrals
Assists physician with History and Physical
Responsible for inventory of all sample medications, perform monthly inventory on expired medications, reports and disposes of accordingly

Responsibility V: General Practice
Must have physical exam and annual TB skin testing
Provide telephone coverage / daily patient call backs
Assist front office staff with scheduling future appointments
Assist front office staff with filing and other clerical needs
PHI refrain from discussing Patient Health Information in public in accordance with HIPAA guidelines and policies
Ability and flexibility to cover various medical offices when needed
Adheres to departmental dress codes as observed by director and wears picture identification badge, 100% of the time

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