Housekeeping Coordinator

4 months ago

Minneapolis, United States Hilton Hotels & Resorts Full time
The beautiful Hilton Minneapolis is searching for a Housekeeping Coordinator to join their team

We're in the heart of downtown Minneapolis, directly connected by covered skyways to the Minneapolis Convention Center and the Minnesota Orchestra. Enterprise car rental, Nicollet Mall, and restaurants are within a few blocks. Target Field is a five-minute drive. Guests can enjoy our indoor pool and sauna, Starbucks coffee, UPS store, and all-day dining on-site.

Our hotel consists of 826 guest rooms and 44 meeting rooms with almost 90,000 sq ft of meeting space

Apply now to join Fortune's #1 Best Companies to Work For Hilton provides wonderful benefits, travel discounts, and the best opportunities for growth with Hilton's continuously growing company

What will I be doing?

As a Housekeeping Coordinator, you would be responsible for providing dispatching services and office support to the Housekeeping department in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Answer all incoming telephone calls, respond to guest and team member inquiries and dispatch appropriate service in a timely, friendly and efficient manner
  • Use and maintain the work order system and/or property management system to include, but not limited to, logging and recording all service requests, initiating, dispatching and closing all work orders and generating associated reports
  • Ensure vacant/ready rooms are available to the Front Office by coordinating with appropriate Housekeeping and Property Operation team members
  • Coordinate office traffic
  • Perform additional general office duties including, but not limited to, processing paperwork, scheduling team members, assisting with daily attendance tracking, conducting inventory and equipment maintenance and tracking guest comments and feedback, as needed
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.And, our amazing Team Members are at the heart of it all

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