TrumpCard - Logistics Coordinator

4 weeks ago

Carlsbad, United States CareerBuilder Full time

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locations

Carlsbad, CA

time type

Full time

posted on

Posted 3 Days Ago

job requisition id

JR100029

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.
In this position, you will be providing customer service and operational support, which includes taking customers orders, communicating with our vendor network of airlines, cargo handlers, and pickup / delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately.
$21.00 - $22.00 / Hourly Rate

ESSENTIAL JOB FUNCTIONS

Customer Service
Place new bookings and route the shipment to meet service and maximize profit
Problem solve with customers and vendors (airlines and pickup / delivery agents)
Serve as an additional point of communication for all customer service and

documentation-related

matters
Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents
Monitor shipments from order entry through delivery to ensure on-time performance
Correspond with customers extensively via phone, e-mail and website
Assist our employee drivers, agents, and carriers in obtaining critical information
Contribute to team effort by executing tasks delegated to you as needed
Manage and distribute a high volume of incoming calls and emails
Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary
Support new and existing customer accounts to foster business development
Build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities
Present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives
Prepare quotes for customers and vendors
Follow communication procedures, guidelines, and policies closely to achieve customer objectives
Operations
Understand and apply knowledge of unique freight handling characteristics and delivery requirements
Provide a high level of accuracy in order documentation, be very detail-oriented
Suggest improvements to business process and procedures when applicable
Perform tasks such as gathering and analyzing data via excel spreadsheets
Scrutinize vendor invoices our accounting team deems questionable
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Full Time + Overtime available: 9-12 hour days (Mon-Fri)
Hard-working, team-oriented individual that thrives under pressure and against deadlines
Holds self to the highest degree of personal integrity
Able to multi-task and prioritize time and workload in a fast-paced environment
Self-motivated; able to work both independently and within a team environment
Demonstrated time management, organizational skills and consistent follow-through
Excellent written and verbal communication skills
Computer literate with working knowledge of Outlook, Excel, proprietary in-house software, and online applications
Geographical knowledge of the U.S.
PHYSICAL REQUIREMENTS
The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

About Us

Magnate Worldwide is a diversified supply chain management company, comprised of a unique portfolio of complementary, premium logistics services focused on Mission Critical Domestic, Fine Arts, and Global Freight Forwarding.

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